After discovering our driveway was too borrow for a skip lorry, we opted for a Hippobag. Booking was simple and delivery was within 24 hours, as was collection after asking for it to be removed. W... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time ordering a Hippo bag and will definitely use again as well as recommending to friends and family. Bag delivered by courier, filled and we arranged collection a couple of months later. They’... See more
Company replied
Excellent service from Hippo waste purchased a Midibag, filled, booked a pick up and was collected in 3 days! Perfect! The collection man was very polite, he had no trouble parking his vehicle and col... See more
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Ordered Mega bag and paid for collection at the same time. The bag easily held all of the waste soil and rubble from my garden clear up. Arranging collection was super easy online and within 2 days... See more
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Company details
Information provided by various external sources
Trusted with rubbish removal for over 15 years. Services include HIPPOBAG, skip and Man & Van services.
Contact info
1000 Lakeside, PO6 3EN, PORTSMOUTH, United Kingdom
- 0333 9990999
- web.enquiries@hippowaste.co.uk
- hippowaste.co.uk
4.7
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Hippo did a good job
Hippo did a good job. They picked up the megabag with no issues. Would use again.
22 June 2026
Reply from HIPPO
Hello
Thank you for your 5‑star review! We’re pleased to hear the Mega Bag collection went smoothly and that everything was picked up without any issues.
Thank you for choosing HIPPO, and we’re delighted to hear you’d use us again.
Team HIPPO
Convenient and well-executed work
Convenient and well-executed work. Perhaps a bit pricey.
2 July 2026
Reply from HIPPO
Hello
Thank you for your 5‑star review! We’re pleased to hear you found the service convenient.
Team HIPPO
Quick to collect bag
Quick to collect bag, customer services were accessible and helpful. Confirmation that the transaction was closed.
2 July 2026
Reply from HIPPO
Hello,
Thank you for your 5‑star review! We’re really pleased to hear your bag was collected quickly and that our customer service team were helpful and easy to reach.
Team HIPPO
Would not use again ...
Would not use again for any future moves and probably should have stuck with a local company. Booked a man and a van and made a mistake not adding a fridge freezer not realising this was extra cost, this was fair enough and my mistake and was happy to pay the extra cost.
Not sure what happened after this but I thought my order was good to go for the date I requested. On the collection day nobody turned up so I called the customer services and confirmed they could come the next morning instead, however nobody turned up on the second attempt and I was due to complete my house sale the following day.
Called customer services and they said they could come the following day but I didn't trust anyone to turn up for the 3rd time and requested a refund instead. The people I spoke to on customer services were nice enough but blamed everything on an admin error. Customer service seems really reactive and I was constantly calling to find out what was going on, I would have expected more proactive behaviour of any admin errors especially when customers are in a stressful situation of a house sale and a short turnaround time.
29 June 2026
Unprompted review
Reply from HIPPO
Hello,
Thank you for taking the time to leave your review. We’re sorry to hear that your experience did not meet your expectations, particularly during what we appreciate can be a very stressful time when managing a house move.
While the amendment to add the fridge freezer was resolved, we sincerely apologise for the collection appointments not going ahead as planned. We understand how frustrating it must have been to rearrange the service, only for the second appointment to also be missed, especially with your house sale due to complete shortly afterwards.
We have looked into this matter following your feedback and identified the root cause of the issue. This has been addressed internally, and feedback is being provided to the relevant team to help prevent similar situations from occurring in the future.
We also appreciate your comments regarding communication.
Whilst our team worked to assist when you contacted us, we recognise that you should not have been placed in a position where you had to repeatedly chase for updates. We agree that a more proactive approach should have been taken once the issue was identified.
We're pleased to hear that our customer service team were helpful during your interactions, but we fully understand that this does not make up for the inconvenience and uncertainty caused.
Thank you again for your honest feedback and for bringing this to our attention.
Team HIPPO
The Easiest Waste Removal Solution
Absolutely the easiest way to get rid of my old, rotten fence materials. I just broke them up and stacked them in the Hippo Skip. I booked a collection and it was picked up about 2 days later. Ideal. I have mentioned Hippo to at least one person at work and will recommend Hippo to anyone that needs a skip in future.
1 July 2026
Reply from HIPPO
Hello,
Thank you for your fantastic 5‑star review! We’re delighted to hear HIPPO made getting rid of your old fence materials so easy.
It’s great to know the collection was completed quickly and that the whole process worked just as you needed it to. We really appreciate you recommending us to others :)
Team HIPPO
Easy and reliable service.
Website is clear as to sizing and what can be placed in the bags. Ordering and delivery of the bag was easy.
The pick-up is straightforward and overall the whole experience was no hassle.
An improvement for us would be a definite window for pick-up - just within a couple of days as the bag is on the street until picked up.
29 June 2026
Reply from HIPPO
Hello
Thank you for your 4‑star review! We're pleased to hear you found the website clear and the whole process easy and reliable, from ordering the bag through to collection.
We appreciate your feedback regarding collection windows and understand that a more definite pick‑up date would be helpful, especially when the bag is placed on the street.
At present, this isn't something we offer, but we do value your comments and will share them with the team. Thanks again for choosing HIPPO.
Team HIPPO
Pretty Good
Ordering, delivery and collection absolutely amazing. What was not so amazing was the response to my email query regarding any promotional codes towards a larger skip sized bag……….. which after 5 days I had no response to at all !! So unfortunately for Hippo I’ve got a metal skip coming now from Mick George and only 1 star for customer service response times
1 July 2026
Reply from HIPPO
Hello
Thank you for taking the time to leave your feedback. We're delighted to hear that the ordering, delivery, and collection process was absolutely amazing.
However, we're very sorry to learn that you didn't receive a response to your email enquiry regarding promotional offers. We understand how frustrating this must have been, especially when you were looking at further options for your project.
Your comments have been noted and will be shared with the relevant team, as timely communication is something we take seriously.
Thank you for giving HIPPO a try, and we hope we'll have the opportunity to provide a better all round experience in the future.
Team HIPPO
Very pleased with my Hippo-bag…
Very pleased with my Hippo-bag experience. Customer service was brilliant - I rang for clarification on where to place the bag for ease of collection and was responded to very promptly and helpfully. Collection was perfect - booked online and carried out within stated time frame. All very positive
1 July 2026
Reply from HIPPO
Hello
Thank you for your 5‑star review! We’re delighted to hear you had such a positive experience with HIPPO. It’s great to know our customer service team were able to provide prompt and helpful advice, and that the collection process was straightforward and completed within the expected timeframe.
Thank you for choosing HIPPO and for taking the time to share your feedback.
Team HIPPO
Reply from HIPPO
Thank you for your positive 5 star review :)
The pick up was quick and completely…
The pick up was quick and completely fuss free.
Excellent service
1 July 2026
Reply from HIPPO
Thank you for your 5 star review!!
The ordering was easy and the discount…
The ordering was easy and the discount was a bonus. Instructions on the use of the hippo bag was clear and once the collection was booked; the bag was gone within a few days.
1 July 2026
Reply from HIPPO
Hello
Thank you for your 5‑star review! We’re really pleased to hear you found the ordering process easy and that the discount was a welcome bonus.
Team HIPPO
Reply from HIPPO
Thank you for your 5 star review :)
Easy to use
Easy to use, instructions were clear, simple booking process for collection. Helpful that I wasn't required to be avaiable for collection.
I would definitely use them again if needed.
1 July 2026
Reply from HIPPO
Thank you for your review!
We’re delighted to hear you found the service easy to use, with clear instructions and a simple booking process for collection. It’s great to know the flexibility of not needing to be available for collection worked well for you.
We really appreciate your feedback and look forward to helping you again in the future.
Team HIPPO
It was all very easy
It was all very easy. The bag arrived and it was simple to arrange collection. The reason they drop a star is because it was hard for an amateur to work out capacity and also they don't tell you when they are collecting unless you say you need to be in. I don't realise this and although I didn't need to be in I did need to know to make sure the drive was car free.
1 July 2026
Reply from HIPPO
Thank you for your review!
We’re pleased to hear you found the process easy overall and that both delivery and arranging collection went smoothly. We also appreciate your feedback regarding capacity guidance and collection notifications.
Thank you for choosing HIPPO!
Rapid pickup and easy booking
Rapid pickup and easy booking. Only downside was missing out on Mega20 discount by buying the bag (the much cheaper part of the transaction) separately from the collection.
30 June 2026
Reply from HIPPO
Thank you for your review!
We’re delighted to hear you found the booking process easy and the collection rapid. We’re sorry to hear you missed out on the Mega20 offer when purchasing the bag and arranging collection separately, and we appreciate your feedback on this.
Team HIPPO
Good service and great when a skip in…
Good service and great when a skip in the road is not a viable option
30 June 2026
Reply from HIPPO
Thank you for your review!
We’re delighted to hear you were happy with the service and found HIPPOBAGs a great alternative when a skip on the road isn’t an option.
Thank you for choosing HIPPO!
Reply from HIPPO
Thank you for your review!
We’re delighted to hear you were happy with the service and impressed with how much the skip bags can hold.
Team HIPPO
Reply from HIPPO
Thank you for your review!
We’re pleased to hear you found the service good and the booking process easy.
Team HIPPO
Efficient service.
30 June 2026
Reply from HIPPO
Thank you for your review!
We’re pleased to hear you found our service efficient.
Thank you for choosing HIPPO!
Large skip bag collected within 48…
Large skip bag collected within 48 hours of requesting collection. Excellent service.
30 June 2026
Reply from HIPPO
Thank you for your review!
We’re delighted to hear your large HIPPOBAG was collected within 48 hours of your request and that you were happy with the service.
Thankyou for your lovely review!
Team Hippo
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