HIPPO Reviews 

22,558
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,861 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and convenience, highlighting the ease of online booking and collection arrangements. Many appreciate the product's flexibility, including ample time to fill the bags and their suitability for various projects, even with restricted access. The staff, especially collection drivers, are frequently described as professional, polite, and helpful, ensuring a smooth and hassle-free process from prompt delivery to quick waste removal. However, some people mentioned they would have preferred more communication about collection timing, occasionally feeling the process was impersonal or being unaware when their bag was removed.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising its efficiency, promptness, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting prompt delivery of bags,... See more

Product

Clients share positive opinions on the product, often finding the hippo bag to be a useful and strong tool... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

User experience

Reviewers consistently express satisfaction with the user experience, highlighting the ease and convenience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used several midi hippobags in the past. This time I needed the big one, for a bedroom refitting project. I chose to have a hipposkip instead of a conventional metal skip for two reasons: (1)... See more

Company replied

Rated 5 out of 5 stars

After discovering our driveway was too borrow for a skip lorry, we opted for a Hippobag. Booking was simple and delivery was within 24 hours, as was collection after asking for it to be removed. W... See more

Company replied

Rated 5 out of 5 stars

Used a hippobag! Good size - holds a lot. As not a metal skip, kinder to grass or as in my case slate chippings on front garden. Easy to order (with or without prepaid collection). Fast delivery. A... See more

Company replied

Rated 5 out of 5 stars

The usual professional, and friendly service. I have used them around 8 times over the past few years. Ordered my collection over the phone, and although states up to 5 working days, was collected the... See more

Company replied


Company details

  1. Waste Management Service
  2. Garbage Collection Service
  3. House Clearance Service

Information provided by various external sources

Trusted with rubbish removal for over 15 years. Services include HIPPOBAG, skip and Man & Van services.


Contact info

4.8

Excellent

TrustScore 5 out of 5

23K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(22,558)

1,842 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

HIPPO BAG

Turned up on time & made sure there was no mess left behind, would recomend.

9 September 2025
HIPPO logo

Reply from HIPPO

Thankyou for the lovely review.

We are happy that you found our service to be prompt & Tidy, and you would recommend us to others!

Team Hippo

Rated 5 out of 5 stars

Company kept me well informed on…

Company kept me well informed on delivery and collection.

6 July 2026
HIPPO logo

Reply from HIPPO

Thank you for your review!

We’re pleased to hear you were kept well informed throughout the delivery and collection process. We understand how important good communication is and are glad we could provide a smooth experience.


Team HIPPO

Rated 5 out of 5 stars

Excellent service

Excellent service. Skip arrives flat and you can start using it when you are ready. When arranging collection, they arrived next business day. Would absolutely use again.

13 July 2026
HIPPO logo

Reply from HIPPO

Thank you for your excellent review!

We’re delighted to hear you found the service convenient, from receiving your HIPPOBAG flat and being able to use it when you were ready, through to the quick collection once arranged.


Team HIPPO

Rated 5 out of 5 stars

Easy to buy the bag and arrange…

Easy to buy the bag and arrange collection. Reasonably priced and very convenient. Would recommend, just make sure you follow the placement instructions!

6 July 2026
HIPPO logo

Reply from HIPPO

Thank you for your review!

We’re delighted to hear you found the process easy, convenient and reasonably priced. It’s great to know you would recommend HIPPO.

Thank you also for highlighting the importance of following the placement instructions!


Team HIPPO

Rated 5 out of 5 stars

Great service

Great service, very easy all staff very helpful

13 July 2026
HIPPO logo

Reply from HIPPO

Thank you for your review!


We’re delighted to hear you found the service easy to use and that our team were so helpful throughout.


Team HIPPO

Rated 5 out of 5 stars

Excellent booking process- so great to…

Excellent booking process- so great to actually speak with a “ Humam” . Will definitely use again.

4 July 2026
HIPPO logo

Reply from HIPPO

Thank you for your review!

We’re delighted to hear you found the booking process excellent and appreciated being able to speak with a member of our team. We’re pleased we could make the experience simple and personal.

We look forward to helping you again in the future.


Team HIPPO

Rated 5 out of 5 stars

It was so very simple to organise

It was so very simple to organise, very professional staff. Was delivered and collected on time, with no fuss and no delays. Would not hesitate to recommend them. They Brilliant. Thankyou xx

11 July 2026
HIPPO logo

Reply from HIPPO

Thank you for your wonderful review!

We’re delighted to hear you found the whole process simple and professional from start to finish. It’s great to know your bag was delivered and collected on time with no fuss or delays, and that our team provided such a positive experience.

We really appreciate your recommendation and kind words.


Team HIPPO

Rated 5 out of 5 stars

First use and exceedingly positive

Due to restricted road access, hedges, phone lines and a street light, a conventional skip was clearly impossible.
But a quick phone call to check the obstructions mentioned, and street access issues, was followed by a quick safety checklist, and a booking to collect my DIY-store bought bag. The resulting transaction, and details of booking was verified online a few minutes later.
The collection itself was very professional - taking about ten minutes, and inconveniencing no one - and a replacement Megabag arrived by courier only an hour later!
Very highly recommended on basis of competitive cost, courtesy, an impressive quick turnaround, and general impression of professionalism and efficiency.

10 July 2026
HIPPO logo

Reply from HIPPO

Thank you for your fantastic review!

We’re delighted to hear your first experience with HIPPO was such a positive one. It’s great to know we were able to provide a convenient solution where a traditional skip wasn’t suitable due to access restrictions.

We’re pleased that our team could help guide you through the process, and that both the collection and replacement bag delivery were completed quickly and efficiently. We really appreciate your kind comments about our team’s professionalism and service.

Thank you for choosing HIPPO and for your recommendation!

Team HIPPO

Rated 5 out of 5 stars

The skip bag arrived when expected and…

The skip bag arrived when expected and was collected the following day when I booked the collection. I have always used the metal skips before because I thought that the bags wouldn’t hold as much as they stated, but I was wrong and I don’t think I will return to the metal skips again.

I have been really impressed by the service I have received.

10 July 2026
HIPPO logo

Reply from HIPPO

Thank you for your fantastic review!

We’re delighted to hear you were impressed with the service, from the delivery of your HIPPOBAG through to the quick collection. It’s great to know the bag exceeded your expectations and that you found it a convenient alternative to a traditional metal skip.


Team HIPPO

Rated 5 out of 5 stars

Efficient service

Efficient service. Skip bag collected quickly.

3 July 2026
HIPPO logo

Reply from HIPPO

Thank you for your review!

We’re pleased to hear you found our service efficient and that your HIPPOBAG was collected quickly.


Team HIPPO

Rated 5 out of 5 stars

From buying the Megabag to collection…

From buying the Megabag to collection was a simple, easy transaction

10 July 2026
HIPPO logo

Reply from HIPPO

Thank you for your review!

We’re delighted to hear you found the whole process simple and easy, from purchasing your MEGABAG through to collection.


Team HIPPO

Rated 5 out of 5 stars

Very helpful and efficient

Very helpful and efficient

9 July 2026
HIPPO logo

Reply from HIPPO

Thank you for your review!

We’re delighted to hear you found our service helpful and efficient.

Thank you for choosing HIPPO!

Team HIPPO

Rated 5 out of 5 stars

Delivered on time

Delivered on time
Collected within a 5 working day period

Would recommend

10 July 2026
HIPPO logo

Reply from HIPPO

Thank you for your review!

We’re delighted to hear your HIPPOBAG was delivered on time and collected within the expected 5 working day period.

Team HIPPO

Rated 5 out of 5 stars

Great service

Great service! Really easy to use.

10 July 2026
HIPPO logo

Reply from HIPPO

Thank you for your review!

We’re delighted to hear you found the service great and really easy to use.


Team HIPPO

Rated 5 out of 5 stars

Fabulous service supported by helpful people

Telephone answered by real people who were helpful and informative. Straightforward process and prompt collection.

10 July 2026
HIPPO logo

Reply from HIPPO

Thank you for your Lovely review!

Fantastic to hear you found our team helpful and informative and that the whole process was straightforward from start to finish!

Team HIPPO

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