Hiperrentacar Reviews 

1,305
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Frequent travellers to Mallorca and we always use Hiper car hire from Palma airport. Shuttle always reliable. Office staff always friendly and never try to push extras. Cars clean. Always a good pr... See more

Rated 5 out of 5 stars

I always try and use Hipercar they are first class the staff are really friendly and they are so accommodating and professional in their dealings regarding your rental. In the past I have had a broke... See more

Rated 3 out of 5 stars

As a long-time customer, I've noticed a decline in the quality of the vehicles offered and, above all, in the quality of service from the staff. I'm hesitating about staying with this company.

Company replied

Rated 5 out of 5 stars

Really excellent. Super smooth hire. Staff lovely. Most importantly no one tried to screw us!! (a first for us in Mallorca where other car hire experiences have been a nightmare). No forced extra insu... See more

Company details

  1. Car Rental Agency

Written by the company

El nombre de HIPER RENT A CAR constituye hoy en día una referencia para el alquiler de coches en las Islas Baleares. Desde su creación en 1.969, año que Gabriel J. Ferrá, su fundador, iniciara su actividad en este sector con una flota de 6 vehículos en la zona de la Playa de Palma, la empresa ha mantenido un crecimiento constante hasta consolidarse como uno de los principales proveedores de coches de Mallorca, Menorca e Ibiza.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

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4.6

All reviews

(1,305)

207 reviews in the last 12 months

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Rated 5 out of 5 stars

Used Hiper for many years, no issues!

We have used Hiper a number of years and have never had any issues or bad experiences. We always get top tier service. The prices are good and the cars are serviced and well maintained.
I can really recommend Hiper.

27 September 2025
Unprompted review
Rated 5 out of 5 stars

Efficient Well Established Company…

Reserved car rental on easy customer friendly Website.
On arrival Palma Airport went to collection point transport waiting got to Hiper office in about 5minutes Staff friendly and efficient.
Car was clean fuel full No problems.
Dropped car at Puerto Pollenca office The staff as usual very helpful and friendly .
I have used Hiper for car hire 4 or 5 times a year for at least 10 years…..Not the cheapest but The Best…No hard sell of extras etc just a good reliable well established Company.

3 September 2025
Unprompted review
Rated 1 out of 5 stars

They charged us €160 for a door lock…

They charged us €160 for a door lock that wasnt even working in the first place. Scammers, avoid at all cost, just want to take more money

13 August 2025
Unprompted review
Hiperrentacar logo

Reply from Hiperrentacar

Dear Mr. Cvetkovski, thank you for your feedback. Sorry to see that you had a bad experience with us. The door lock was broken when you returned your vehicle yesterday. You purchased the basic insurance and therefore, this damage was not included in your insurance. The charge made is correct. Regards.

Rated 5 out of 5 stars

Great company

Great company. Everything was well planned by them. Car was ready , great guidance. Would recommend them for your car rental

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Very pleasant experience

First of all I am sorry for late review , we arrive at Palma airport on 10.07.2025. and soon after we were at Hipers office , everything was nice experience , staff was very kind and understandably. We have a little problem with with credit card ( i dont have one) but that was solved very quickly, When we returned the car also was nice and with very kind staff .
Car was in very good condition and clean , with only 38000 km.
All in all I want to thank You that you have been part of our unforgettable stay in Mallorca. And we will return to You next year definetly.
Best Regards Dragan Mitrovic

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Perfect experience

We landed at Mallorca’s airport and we got in a little bus that took us to the office where we got the car. No problem at all. Car that worked perfectly for the full week. In the end we returned the car and they drove us to the airport

7 July 2025
Unprompted review
Rated 5 out of 5 stars

It was a clear and good process

It was a clear and good process. The online checkin was really clean and fast. You have to read all the information specifically because with the online check in no one tells it you, so you have to pay attention. When you read everything well you do not come into difficulties. Enjoy the ride!

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Best experience with car rental in Mallorca

We were looking for a car rental company for ages because of all the negative reviews, when we decided to choose a local one (Hiper Rent) and it was the best decision!

We rented a Fiat 500 about 1 month before our trip and we paid for full insurance (definitely recommend this) online.

When we arrived, a shuttle bus took us from Palma Airport to their office (3 minutes ride)

There we left a deposit of just 73 euros with a CREDIT card (for DEBIT is over 1000 euros deposit), which we took back because we return the car with full tank.

Everything very smooth and easy, so yes, you really choose Hiper Rent in Malloca!

8 July 2025
Unprompted review
Rated 1 out of 5 stars

Very poor service and helpdesk service…

Very poor service and helpdesk service very rude! We had rented a car for 6 days. At the outset we already received a message that there was no coolant in it. Indicating that the car has not been properly checked for delivery. We had called and had to go to the office, where they had no coolant in stock and had to go with them to the gas station where they filled it. (eventually lost time due to their careless and negligence) A few days later we received another message with the same problem. We called headquarters (SOS NR which was on our contract) and said office in Calla Millor was closed because it was Sunday. So we were unable to use the car that day. Went back on Monday morning and we explained the problem but had little understanding for it. We ended up getting a replacement car. But When we explained that we were unable to use the car for a whole day and that we had already lost time on Wednesday. They didn't want to meet us with an extra day of having the car or refund the entire day, because after all we couldn't use the car due to their mistake. They didn’t give us ANY compensation or appropriate arrangement for the lost day. On the contrary we were waved away with a card from the helpdesk that we had to call and email. (Within 5 working days we would get an answer back) The woman from the helpdesk was very rude and impolite and did not want to help us. She constantly interrupted my story with the sense that we just had to send an email. They are scammers! No service and they made our problem our problem! Watch out for them!

14 July 2025
Unprompted review
Hiperrentacar logo

Reply from Hiperrentacar

Dear Flamingo15, thank you for your review. We sincerely regret that your experience with us was not satisfactory. After reviewing the case, we confirmed that the vehicle had a coolant leak, an issue that could not have been foreseen during the pre-delivery inspections. Our team in Cala Millor acted as quickly as possible on both occasions, including exchanging the vehicle on Monday morning. Regarding your request for compensation (one extra day for free), as we told you in our office and over the phone, these types of requests are processed exclusively in writing through our Customer Service department, and we provide a response within a maximum of 5 days (in your case, you received a response within 48 hours) after analysing each situation individually. We regret that this response was not the one you expected, but we follow our usual protocols. We apologize if the service received did not meet to your expectations. We can assure you that our team did everything possible to provide you with a quick and efficient solution. Sincerely,

Rated 3 out of 5 stars

Rented car's kind of ok

Rented car's kind of ok, since I spent 400+ euro on a low-tier car that would cost ~100 euro in the end of May. Waiting time is much more than expected, I spent 20-30 mins waiting for my turn, then staff spent 5 mins processing, 10 mins examining the car despite I already bought full coverage insurance with them, 25 mins waiting for the shuttle bus which they told me is caught in a congestion, so if you want to go with them, be there well ahead of your flight time.

8 July 2025
Unprompted review
Hiperrentacar logo

Reply from Hiperrentacar

Dear You Mali, thank you for sharing your experience. We sincerely regret that the wait time and return process were longer than expected. Our team always tries to provide the fastest and most efficient service possible, as most of our customers are in a hurry to catch their flight. Normally, procedures and transfers are very fast, but in moments of high demand, it may take a little longer than usual. We will continue working to shorten these times as much as possible, and look forward to offering you a quickest service next time. Regards.

Rated 5 out of 5 stars

Top service as usual

I have been renting from Hipper in Ibiza for almost 15 years every summer never had a problem. The service has always been wonderful with Keith at front of desk always a smooth transition. I also think Crystal on the odd occasion I’ve had to speak to her thank you Keith. Hope to see you again.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Always use Hiper never ever been done…

Always use Hiper never ever been done over always use my own top up insurance from the UK and they never ever try to sell theirs once told. We even had someone give the car a bad scratch on the bumper and they never charged just took the car back. The airport pick up and drop is first class never waited more than 15 mins.

1 July 2025
Unprompted review

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