Dealt with jawad through the purchase of my new car . Nice guy showed all service history available and made the entire process a joy would recommend to anyone interested in buying a new vehicle to v... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hilton Car Supermarket is a great place to buy a car. Staff are all very helpful, in particular Jawad who helped me make my recent purchase. Minor paint chips sorted while I was there.The only smal... See more
Company replied
The experience was very straight forward but when we came to look for the car as the car was being valet it took ages to see the car as we had somewhere to be which was the only let down. However... See more
Company replied
Saad offered me brilliant service from the time of purchasing my vechile to finish. He was very polite, explained into details and set me up to drive my new vechile home. Although the process was a l... See more
Company replied
Company details
Written by the company
We are a well-established used car supermarket located in Milton Keynes, offering a diverse selection of quality used cars for sale. Whether you're in search of a reliable family car or you've recently obtained your driver's license, our dedicated team is here to assist you. With a customer-centric approach at the core of our values, we prioritize your needs and bring decades of industry experience to the table. This enables us not only to provide professional guidance and support but also to share our personal insights. As a reputable car supermarket, our inventory boasts a wide range of vehicles, including popular brands such as AUDI, BMW, LAND ROVER, and BENZ, among others. We diligently source exceptional used cars at competitive prices, ensuring that our customers receive both quality and value. Whether you have a specific model in mind or seek recommendations, we're here to help you find your ideal used car. Don't hesitate to reach out to us and embark on your journey to discover your next pre-owned vehicle. Our team is eager to assist you in making a well-informed and satisfying purchase.
Contact info
Auckland Park Milton Keynes, MK1 1BU, London , United Kingdom
- 01908 888800
- hiltonassist@hiltoncarsupermarket.co.uk
- hiltoncarsupermarket.co.uk
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ansab was a very good sales person and…
Ansab was a very good sales person and helpful in completing the purchase of our new vehicle
3 September 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you for your kind review. We're glad Ansab provided such attentive support and helped make the purchase of your new vehicle a smooth and positive experience. We truly appreciate your recognition and wish you many enjoyable journeys ahead.
Reply from Hilton Car Supermarket
Thank you for your kind review. We're delighted Jawad made such a positive impression through his attentive and professional approach. We truly appreciate your recognition and support.
Great buying experience
Great buying experience. Shafan and Azan were very helpful.
2 September 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Thasikan, for your kind review. We're delighted Shafan and Azan provided such attentive support and made your vehicle purchase a smooth and enjoyable experience. We truly appreciate your feedback and wish you many happy journeys ahead.
Nice dealership
Nice dealership! Would recommend if you are looking for a good car to buy and customer service. Great help from Shafan and Azan.
2 September 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Thusha, for sharing your experience. It's wonderful to know Shafan and Azan made such a positive impression through their professional and personable approach. We truly appreciate your recommendation and wish you many enjoyable journeys ahead.
Car purchase at Hilton cars
Saad Rafi of Hilton was friendly, helpful and went out of his way to make sure everything that was discussed was completed on the car. A good experience and he could not have been more helpful.
1 September 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Gillian, for your generous review. We're delighted Saad Rafi's professionalism and personal attention ensured your expectations were carefully followed through. Your recognition of his efforts means a great deal, and we hope you enjoy every journey in your new vehicle.
Poor service
Purchased a car from here three months ago, and noticed things weren’t quite right. Contacted them regarding this and they said we could take to their garage but they didn’t have availability for a while, or to a car garage to obtain a report and send to them, where they would review and then bring it in or cover the cost for the car garage to complete works. The email response was timely. Perfect.
The car garage identified an oil leak amongst a list of other things amounting to £700. Considering we was told the car had a full service prior to purchase, and no advisories this was not a welcome surprise. I have emailed them on that same email trail asking for warranty details with no response.
We had no other option but to go ahead with the repairs as the car is needed for work and for childcare but above all it needed to be safe to transport our child. I have emailed them the report and invoice requesting this to be covered. The vehicle is still within six months of purchase. Under the Consumer Rights Act 2015, where a fault is discovered within the first six months, it is generally presumed that the fault was present at the time of delivery unless the seller can demonstrate otherwise.
We therefore do not believe that the fact we have had to arrange necessary repairs due to our circumstances removes our statutory rights or our rights under the vehicle’s warranty.
When I chased them today they tried calling several times whilst I was working where I cannot take calls. In the small time I had whilst picking up my daughter I called back, where I was on hold for twenty minutes before getting through, when I responded the woman hung up on me!!! I tried calling again and was on hold. They tried calling again this evening when I was putting my daughter to bed.
I have since requested all follow up responses to be on the email trail so I have a paper trail and because phone calls are difficult for me.
I kindly request this is actioned via the email trail as a reasonable adjustment and reimbursed swiftly or this matter will be taken further.
2/9 - they are still constantly trying to call me when I have specifically asked for the response to be to the email trail. This wasn’t an issue initially so I’m not sure why it is now. I cannot take calls right now.
3/9 response received today after saying I will take to motor ombudsman. Yes we had to get the work carried out because I couldn’t get a timely response from them. I have been offered the oil leak reimbursed and have provided bank details but the fact the coolant was black & the brake pads were at their limit, there was grinding of pads at the driver rear, three bolts missing underneath the car and the wet belt hasn’t been changed despite being at 60,000 miles all of this does not occur in the space of three months unless the car is driven in excess which it is not. Therefore I have requested to be reimbursed for this expense as this should all have been covered in the full service / MOT before sale.
1 September 2026
Unprompted review
Reply from Hilton Car Supermarket
Hi Vicky, thank you for taking the time to provide your feedback. We are sincerely sorry that your experience has been frustrating and apologise for the inconvenience caused. At HCS, we strive to provide a seamless and supportive experience throughout the ownership journey, and we regret that this was not your impression. Our Aftersales Team responded to your initial concerns regarding the oil leak and offered an in-house inspection; however, due to workshop availability, you subsequently arranged an inspection with a local independent garage. The warranty process was provided, and the requirement to obtain prior authorisation before undertaking any repairs was explained. We understand that the necessary work was subsequently carried out before authorisation was obtained. We will, however, cover the eligible cost associated with the oil leak originally reported, while items regarded as general wear and tear, including discs and pads, are not covered. We are currently awaiting your bank details to process the eligible payment, and we appreciate you bringing this matter to our attention.
All good was very very helpful good job
1 September 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Steven, for your valued review. We're delighted our service met your expectations and left you with such a positive impression. We greatly appreciate your support.
The worst car company I have ever dealt…
The worst car company I have ever dealt with.
Paid money to reserve a car ,went to see it wasn’t impressed with it so decided against buying it which I am glad I did after reading a lot of reviews
Still waiting for my money back after numerous phone calls/emails & even a bad review on google in which the manager replied
So after 17 working days still no money & today I rang got passed around to different people who in the end just started laughing at me
Pure con men & a cowboy firm
DONT BUY FROM HILTON
9 August 2026
Unprompted review
Reply from Hilton Car Supermarket
Hi Scott, thank you for taking the time to provide your feedback. We are sorry for the frustration caused by the delay in receiving your reservation refund and apologise for any inconvenience experienced. This is not the experience we strive to provide at HCS. We take customer feedback seriously, and please rest assured that the refund for your reservation has already been raised, with confirmation shared via email. We appreciate you bringing this to our attention and remain committed to ensuring a more positive and professional experience for our customers.
10/10 Electric Mini buying experience!
I inquired about an Electric Mini and within minuets I was on the phone to Junned from Hilton Car Supermarket discussing finance options and availability for a test drive.
The whole experience was smooth start to finish. Within 48 hours, my new car was at home with me!
Couldn't recommend this company enough, customer service is 10/10 and car is stunning.
Thanks guys! :)
18 August 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Ellie, for sharing such wonderful feedback. We're pleased Junned's prompt and knowledgeable approach made it easy to explore the vehicle, finance options, and next steps with confidence. We're delighted everything came together so quickly and that you're thrilled with your new MINI. Wishing you many enjoyable miles ahead.
I have made several calls to Hilton…
I have made several calls to Hilton regarding a problem with my car & everyone I spoke to said they would get the Manager to call me, they didn't.
Today I spoke to Sara who was so helpful & assuring & has arranged a booking for me to get my car fixed.
Excellent personal & telephone skills from Sara.
A great credit to Hilton Car Supermarket
1 September 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Vic, for sharing your experience. Please accept our apologies for the earlier delays in getting back to you. We're pleased Sara listened to your concerns, provided reassurance and ensured the necessary arrangements were made. Your kind recognition of her service means a great deal to us.
Everything ran as smooth as silk thanks…
Everything ran as smooth as silk thanks to Abu, he sorted my old car out for me and my new one, very patient and courteous.
23 August 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Taurean, for your wonderful review. We're delighted Abu made the entire process smooth and straightforward, while patiently and courteously handling both your old and new vehicles. We truly appreciate your recognition and wish you many enjoyable journeys ahead.
Had a wonderful experience with shafan
Had a wonderful experience with shafan. He treated with professionalism.
Thank you for your services.👌
31 August 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Ahsan, for sharing your experience. We're pleased Shafan's friendly and respectful manner contributed to such a positive visit. We sincerely appreciate your recognition and wish you many smooth and rewarding drives ahead.
Bought the car from here Ansab…
Bought the car from here Ansab explained everything really well highly appreciated
31 August 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Ash, for your fantastic review. We're pleased Ansab's professional and informative approach gave you confidence throughout your purchase. We sincerely appreciate your support and hope every journey ahead is smooth and memorable.
I HAVE A VERY GREAT EXPERIENCE WITH…
I HAVE A VERY GREAT EXPERIENCE WITH SAAD HE IS SO NICE AND HIS BEHAVIOR WITH CUSTOMER IS REALLY NICE
30 August 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Hussain, for sharing your experience. We're thrilled Saad's professionalism and genuine care for customers stood out during your visit. Wishing you many rewarding drives in your new vehicle.
Excellent customer service by Shafan…
Excellent customer service by Shafan .friendly, attentive, and professional throughout. ⭐
15 August 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Zeeshan, for your kind words. It's wonderful to know Shafan provided such considerate and polished customer service throughout your visit. We greatly value your feedback and hope your new vehicle brings you lasting satisfaction.
Reply from Hilton Car Supermarket
Thank you, Abdul, for your excellent review. We're delighted Vik provided such a positive experience and made a strong impression. Wishing you many enjoyable journeys ahead.
Reply from Hilton Car Supermarket
Thank you, William, for your kind review. It's wonderful to know Vik's approachable manner and willingness to assist made your visit a comfortable one. May every mile in your vehicle be a pleasurable one.
Amazing communication and abubakar was…
Amazing communication and abubakar was very nice and welcoming. I was very happy the service he provided.
Thank you!!!
31 August 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Rani, for your wonderful review. We're delighted Abubakar's warm manner and attentive communication made such a positive impression. We truly appreciate your recognition and wish you many enjoyable journeys ahead.
Fantastic guys brought a car very happy…
Fantastic guys brought a car very happy really helpful, gave us a little discount was very happy.
31 August 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you for sharing your experience. We're pleased our team's friendly approach and commitment to finding the right solution left you so satisfied with your purchase. We truly appreciate your recognition and hope every journey ahead is a pleasure.
Really helpful staff took there time…
Really helpful staff took there time explaining every question I asked . Felt comfortable and they where not pushy.
31 August 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Kay, for your kind feedback. It's wonderful to know our patient and approachable team gave you the confidence and space to make your decision at your own pace. May your next vehicle bring you countless happy miles.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.