Hilton Car Supermarket Reviews 

Ansab
Was easy buying and selling experience cant thank enough

Abul was very kind and helpful when choosing a car and went out of his way to make sure everything was perfect on the car. Would highly recommend asking for this person.

Everyone was very helpful including jawad and Ray thank you.

DONT WASTE YOUR TIME - SHOCKING CUSTOMER SERVICE, GHOSTED, SOLD ME A FAULTY VEHICLE - FORD FOCUS ST LINE YK70 BHD

I paid £10,655 in full for a car and took delivery on 2 August 2026. Just three days later, the car developed a serious mechanical fault and went into limp mode. The rear parking sensors would also constantly beep when the car was put into reverse. When the vehicle was being collected, I also discovered that the rear door behind the driver's seat would jam and fail to open from the outside. I immediately contacted the dealership and formally rejected the vehicle.

From that point onwards, it was an absolute nightmare. I had to chase Hilton Car Supermarket over and over again for more than a month. Everything seemed to require me pushing them for an answer. At times, I genuinely felt like I was being ghosted.

Collection was arranged for 24th August between 4pm and 5pm. I made myself available and waited, but nobody turned up. The car was not collected until around 10am the following morning, and once again, I had to call them to find out what was going on.

Then came the refund. I was told my money would be returned between 31 August and 1 September. Once again, nothing happened, and I had to chase them.

It was not until 3 September, almost a month after I first rejected the car, that I finally received the majority of my money back. £150 is still outstanding pending the return of the V5.

I will say that Sarah was helpful on some occasions, but overall, the way this situation was handled was extremely unprofessional. There were also occasions where Sarah ended calls while I was still trying to discuss the problem. I have records of these conversations.

Hilton Car Supermarket, this isn't about expecting a perfect car that can never go wrong. Cars can develop faults. It is how you deal with your customer afterwards that matters. In my experience, there was very little care, very little communication and far too much chasing from me.

I spent £10,655 with this business and ended up spending the following month chasing them over a car that failed just three days after I bought it. That is absolutely ridiculous.

Quite frankly, Hilton Car Supermarket, you should be embarrassed as a business. The Ford Focus I originally enquired about was not the car I ended up driving away with. The condition was appalling. The boot lining was damaged, and the spare wheel was filthy, sitting upside down in the space-saver area of the boot. Shambolic.

My dad and I had travelled 1.5 hours to view the car. We test drove YK70 BHD and, just 10 minutes into the drive after purchasing it, the car went into limp mode and a maintenance warning light appeared. We returned to the dealership, where we were told that if the issue continued, they could fix it. I decided not to go ahead because I was in desperate need of a car to get to and from work.

However, the journey home was far from normal. Three times, my dad and I had to stop because we were concerned about continuing to drive the car. After getting home, the issues continued, and I was completely fed up. I just wanted to get rid of the problem because it was causing me far too much frustration, stress and grief.

What is even more concerning is seeing other customers describing similar experiences. Surely it is time for Hilton Car Supermarket to seriously look at how these situations are being handled.

I am glad the car was eventually collected and most of my money returned, but that does not undo the stress, frustration and wasted time this caused.

I hope the final £150 is returned promptly once the V5 is received.

Hilton Car Supermarket — I expected professionalism and customer care. Instead, I felt ignored, ghosted and left to chase you every step of the way.

I would never buy another car from Hilton Car Supermarket, and based on my experience, I would not recommend them to anyone.

Absolutely appalling experience. 1 star — only because 0 is not an option.

Bought a hyundai santa fe for £11.750, on the way home the engine management light came on flashing, the car lost power.
Had called AA to recover the car and diagnosed the fault as a turbo fault.
The next day i phoned hilton, spoke to the after sales advisor sara and maria i made her aware of the fault and sent the car back to the garage repair via Aa which i paid out of my own pocket didnt receive a refund for it.
they were really bad with communication, i had to phone every day to try and get an update which i never did get, always had an excuse the car is in the garage, i will call you back but never did get a call back
2 weeks passed by i had no update from them, so i rejected the car, which took them another 3 weeks to pay part of the money back, they gave £11.600.
Then i had to chase them up for the £150 they didnt pay, their excuse was i didnt give the spare key. I did give it to them and gave them a video proof of the key in the car as the Aa driver drives away, that £150 took anther 3 weeks to come into my account. Absolutely ridiculous!
I wouldn't recommend this place ever! Stay away!

Saad Rafi is so far the best individual sales person I’ve ever met. Respectful, honest and gentle. Will recommend him to anyone who goes to Hilton car supermarket.

Abul was excellent from start to finish made purchasing of my new car very easy kept me in formed every step of the way . Very helpful and polite.

Rana was really helpful and knowledgeable, I would highly recommend Rana and Hilton Car Supermarket

Ansab was a very good sales person and helpful in completing the purchase of our new vehicle

Jawad was fantastic! Very helpful.

Great buying experience. Shafan and Azan were very helpful.

Nice dealership! Would recommend if you are looking for a good car to buy and customer service. Great help from Shafan and Azan.

Saad Rafi of Hilton was friendly, helpful and went out of his way to make sure everything that was discussed was completed on the car. A good experience and he could not have been more helpful.

Purchased a car from here three months ago, and noticed things weren’t quite right. Contacted them regarding this and they said we could take to their garage but they didn’t have availability for a while, or to a car garage to obtain a report and send to them, where they would review and then bring it in or cover the cost for the car garage to complete works. The email response was timely. Perfect.

The car garage identified an oil leak amongst a list of other things amounting to £700. Considering we was told the car had a full service prior to purchase, and no advisories this was not a welcome surprise. I have emailed them on that same email trail asking for warranty details with no response.

We had no other option but to go ahead with the repairs as the car is needed for work and for childcare but above all it needed to be safe to transport our child. I have emailed them the report and invoice requesting this to be covered. The vehicle is still within six months of purchase. Under the Consumer Rights Act 2015, where a fault is discovered within the first six months, it is generally presumed that the fault was present at the time of delivery unless the seller can demonstrate otherwise.

We therefore do not believe that the fact we have had to arrange necessary repairs due to our circumstances removes our statutory rights or our rights under the vehicle’s warranty.

When I chased them today they tried calling several times whilst I was working where I cannot take calls. In the small time I had whilst picking up my daughter I called back, where I was on hold for twenty minutes before getting through, when I responded the woman hung up on me!!! I tried calling again and was on hold. They tried calling again this evening when I was putting my daughter to bed.

I have since requested all follow up responses to be on the email trail so I have a paper trail and because phone calls are difficult for me.

I kindly request this is actioned via the email trail as a reasonable adjustment and reimbursed swiftly or this matter will be taken further.

2/9 - they are still constantly trying to call me when I have specifically asked for the response to be to the email trail. This wasn’t an issue initially so I’m not sure why it is now. I cannot take calls right now.

3/9 response received today after saying I will take to motor ombudsman. Yes we had to get the work carried out because I couldn’t get a timely response from them. I have been offered the oil leak reimbursed and have provided bank details but the fact the coolant was black & the brake pads were at their limit, there was grinding of pads at the driver rear, three bolts missing underneath the car and the wet belt hasn’t been changed despite being at 60,000 miles all of this does not occur in the space of three months unless the car is driven in excess which it is not. Therefore I have requested to be reimbursed for this expense as this should all have been covered in the full service / MOT before sale.

The worst car company I have ever dealt with.
Paid money to reserve a car ,went to see it wasn’t impressed with it so decided against buying it which I am glad I did after reading a lot of reviews
Still waiting for my money back after numerous phone calls/emails & even a bad review on google in which the manager replied
So after 17 working days still no money & today I rang got passed around to different people who in the end just started laughing at me
Pure con men & a cowboy firm
DONT BUY FROM HILTON

I inquired about an Electric Mini and within minuets I was on the phone to Junned from Hilton Car Supermarket discussing finance options and availability for a test drive.
The whole experience was smooth start to finish. Within 48 hours, my new car was at home with me!
Couldn't recommend this company enough, customer service is 10/10 and car is stunning.
Thanks guys! :)

I have made several calls to Hilton regarding a problem with my car & everyone I spoke to said they would get the Manager to call me, they didn't.
Today I spoke to Sara who was so helpful & assuring & has arranged a booking for me to get my car fixed.
Excellent personal & telephone skills from Sara.
A great credit to Hilton Car Supermarket

Everything ran as smooth as silk thanks to Abu, he sorted my old car out for me and my new one, very patient and courteous.