Hills Pet Shop Reviews 

218
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Staff are great and their own brand dry dog food is great especially for my two whippets that tend to have sensitive stomach. Their other natural dog treats are of high standard and it's great that yo... See more

Rated 5 out of 5 stars

My bearded dragon boarded here for a week while we were on holiday and was well looked after, every one who works there obviously cares for the animals' well being. Reasonably priced and I even came a... See more

Rated 4 out of 5 stars

Really quick delivery however the litter mats I ordered looked like they had been rolled up for a long time, creases are visible marks are on them I'm hoping they will come out once washed a few times... See more

Rated 5 out of 5 stars

I ordered a single protective boot for a beagle’s foot injury. I found that Hills made them available to buy individually cheaper than the packaged pair which suited me on this occasion. The product a... See more

Company details

  1. Pet Store

Information provided by various external sources

Hills Pet Shop Pet Supplies and Accessories including Dog Food, Cat Food serving Ramsbottom, Tottington, Hawkshaw, Bury, Rossendale


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

218 reviews

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4.6

All reviews

(218)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Product great.

Product great.
It just took a bit long from order to delivery.
Customer services responded very helpfully.

20 February 2023
Rated 1 out of 5 stars

Expect better

Just moved to Ramsbottom and had a few issues with my poorly cat. Wanted to support local businesses in the area so went to Hills for some advice and with a view to purchase a variety of products. Two women behind the counter were so rude, abrupt and not letting me finish my sentences before stating they have nothing to offer. I felt like a real problem to them and clearly wasn't welcome. Very surprising from what i thought was going to be a really helpful caring local business.

15 February 2023
Unprompted review
Rated 2 out of 5 stars

Poor communication

I sent 2 messages to the company asking for the item to be sent urgently, and provided contact details so I could pay extra if necessary. I received no communication and the item did not arrive until after I needed it. Disappointing service.

29 October 2022

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