Love the shoes, but I inadvertently ordered the wrong size on my first pair. Not sure this has been resolved because I emailed a request to exchange for a larger size. Then I sent a second email for... See more
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Review summary
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The return process is a bit cumbersome but doable. My shoes needed to be returned for a larger size so they told me to keep that pair and they would ship me another one if I would pay for the shipp... See more
Company replied
The company kept me updated about shipping but it did take awhile to get the shoes. They are comfortable and seem supportive enough. I wore them for an entire day , including playing golf and walki... See more
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The shoes took a while to arrive but I was kept well informed of the shipping progress. I purchased the elastic lace ones to wear as indoor shoes and they are very comfortable but as the heels are so... See more
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Company details
About Hike Footwear
Written by the company
About Hike Footwear
At Hike, we prioritize a healthier foot environment. Our footwear stimulates the natural alignment of your feet, preventing and reducing foot pain and deformities. When you choose Hike, you're making a lifelong commitment to the well-being of your feet!
Our Goal
Our mission is simple–it is to alleviate foot pain and improve foot health for our customers through carefully designed and supportive footwear for every season, prioritising the natural alignment of the feet, quality, comfort, and sustainability in every step.
Contact info
United States
- info@hike-footwear.com
- hike-footwear.com
3.5
Average
49K reviews
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These Hike shoes are the BEST shoes…
These Hike shoes are the BEST shoes I've ever worn. I had to use orthotics due to multiple surgeries on my left foot and a broken bone on my right. Now no more orthotics. My feet feel so good!! I highly recommend these shoes!
3 August 2026
Unprompted review
Reply from Hike Footwear
We’re happy that your shoes are keeping your feet comfortable, especially after your surgeries. It truly means a lot to us knowing they’ve made such a positive difference for you.
Thank you so much for sharing your experience and for your kind recommendation. We truly appreciate your support!
Hike Footwear
Customer Service
Obtuse aggravative aggressive customer service
I tried to make a return and instead I got over 6 (and counting) back-and-forth emails where the agent ignored my direct request and aggressively kept trying to offer "replacements" and "partial refunds". Never in my life in hundreds of consumer experiences have I experienced such obtuseness and aggravation.
13 August 2026
Unprompted review
Reply from Hike Footwear
We're sorry for everything with your return, and we understand how exhausting this must have been. We regret that we did not provide that experience from the beginning.
Please reach out to us at info@hike-footwear.com, and we will personally step in to ensure your return request is handled promptly and clearly, without any further runaround or unwanted offers. We truly appreciate the opportunity to make this right.
Hike Footwear
Customer Service
Hike doesn’t respond to multiple emails.
They were of no help with getting the shoes returned for a smaller size. I had to go through PayaPal to get a refund & then had to pay $19.99 to return the shoes that didn’t fit. So, I essentially got a partial refund through PaPal after having to eat the return shipping costs.
29 June 2026
Reply from Hike Footwear
We're sorry for any inconvenience this has caused you and we genuinely mean every word of that. Your concern matters deeply to us and our team has thoroughly reviewed your case and is actively working right now to make sure this gets resolved for you properly and without any further delay.
Please take a moment to check your inbox for our response and do not forget to check your spam or junk folder just in case. If you need any further assistance please do not hesitate to reach out to us at info@hike-footwear.com and we will be happy to help right away.
Thank you so much for your patience and understanding. It truly means everything to us and we are fully committed to getting this resolved for you as quickly as possible.
Hike Footwear
Customer Service
I would give zero stars if it was an…
I would give zero stars if it was an option.
My Mother-In-Law purchased these shoes from an add on social media. They did not fit, I emailed for return instructions and they offered to give her two free pair and she could keep the old ones. We said no thank you and they quit responding. There is no way to contact them via phone.
This is a complete scam and it is targeted to the elderly, this is not only sad and horrible it is elder abuse.
Do NOT purchase these it is a complete scam.
5 August 2026
Unprompted review
Reply from Hike Footwear
We are so sorry for everything you and your mother-in-law have been through and we truly mean every word of that. Receiving shoes that did not fit being offered two free pairs instead of a simple return and then being completely ignored with no phone support is completely inexcusable. We are deeply ashamed of that.
We also take your concerns about our advertising targeting elderly customers extremely seriously. Every customer regardless of age deserves to be treated with complete honesty and respect and we deeply regret that your mother-in-law did not experience that from us.
Please reach out to us at info@hike-footwear.com with her order details and we will personally make her concern our absolute top priority right away. We are fully committed to making that happen immediately.
Hike Footwear
Customer Service
I was kept informed about the arrival
I was kept informed about the arrival of my shoes. The shoes are fantastic.
6 August 2026
Unprompted review
Reply from Hike Footwear
It's great to hear that you were kept updated throughout your order’s journey and that your new Hike shoes are fantastic! Knowing you had a positive experience with both our communication and your shoes truly means so much to our team.
We hope you continue loving the comfort with every step! Thank you for taking the time to share your wonderful feedback and for choosing Hike!
Hike Footwear
Customer Service
The shoes were too small
The shoes were too small. I notified you immediately and was told to keep the shoes and pay 9.99 for the shipping and you would send the next larger size. I tried to find where to pay on your sight and could not find how to pay. Was told you would get back to me. Never happened, in fact you have taken down my email account. I have top believe you are a scam,
22 July 2026
Unprompted review
Reply from Hike Footwear
We are sorry for the confusion and frustration with your order. We understand how being unable to complete the shipping payment or reach us afterward caused you to lose trust in us, and we sincerely regret the lack of clear communication and follow-up.
Please contact us at info@hike-footwear.com, and we’ll prioritize your exchange and make sure it is handled as smoothly as possible. You deserved better support, and we are committed to making this right.
Hike Footwear
Customer Service
These shoes live up to their ad!
These shoes are just what I needed. They're comfortable, easy to put on and give me the support I need. I'm recovering from a knee replacement and because of these qualities, they are the only shoes that I trust.
6 August 2026
Unprompted review
Reply from Hike Footwear
We’re happy that our shoes are giving you the comfort, ease, and support you need, especially during your recovery from knee replacement surgery. Knowing that they’ve become the shoes you feel most comfortable and confident wearing truly means so much to our entire team.
We’re grateful to be a small part of your journey and hope they continue to keep you comfortable with every step. Thank you so much for sharing your wonderful experience and for trusting Hike!
Hike Footwear
Customer Service
You need a customer service…
You need a customer service representative . I requested a return the very same day I received them. They are to small. I’m going to let my bank handle it as a scam. It’s not right. You don’t back you guarantee
29 June 2026
Reply from Hike Footwear
Apologies for the frustration and inconvenience this situation has caused you. We understand how disappointing it can be to experience an issue and have to wait for the support you need. Our customer service team has carefully reviewed your concern and is actively working to make things right.
Please check your inbox for our response, and don’t hesitate to share any additional details with us. We appreciate your patience and the opportunity to help resolve this for you.
Hike Footwear
Customer Service
Ballet Slippers
The shipping service was ok. I am disappointed in the quality of the product. I find the shoes flimsy and too wide. They are glorified ballet slippers.
6 August 2026
Unprompted review
Reply from Hike Footwear
We’re sorry that the shoes did not meet your expectations in terms of quality, fit, and overall feel. We completely understand how disappointing it is to look forward to a new pair of shoes only to find that they feel too flimsy and wider than expected.
Your experience matters greatly to us, and we sincerely appreciate you taking the time to share your honest feedback. We’ll take your comments to heart as we continue working to improve the quality, fit, and overall experience of our footwear.
Hike Footwear
Customer Service
They Fit Great & Tripod Deal With…
They Fit Great & Tripod Deal With Spreading Your Toes Out is a Game Changer for me For Stability & Putting Everything Back In Alignment. Bravo 👌😎
7 August 2026
Unprompted review
Reply from Hike Footwear
Great to hear that your Hike shoes fit you so well! It’s wonderful knowing that the roomy toe box gives your toes the space to spread naturally and that you’re feeling a positive difference in your stability and alignment.
Hearing that they’ve been a game-changer for you truly makes our day! Thank you so much for sharing your experience and for being part of the Hike family!
Hike Footwear
Customer Service
Reply from Hike Footwear
We’re glad that you’ve finally found a great pair of shoes with us! We know how challenging and frustrating it can be to find the right fit, so hearing that your Hike shoes are making a positive difference in your comfort truly means the world to us.
Thank you so much for sharing your wonderful experience and for trusting Hike with your comfort. We truly appreciate your support!
Hike Footwear
Customer Service
Seriously improved balance and reduced neuropathy!
I have been dealing with balance issues for a few years now and had resorted to using a cane 100% of the time. I decided to try your product, despite the fact that I have very narrow feet. Immediately after putting them on and tightening the laces I walked without my cane. Amazing! I am very confident now when I walk and often just get up and go without my cane. I’ll be 86 in a couple of weeks and my mobility is becoming less of a liability since getting these shoes. Kudos to your company for creating such a great product. I’ve recommended these to my brother who will turn 89 shortly after my birthday! Thanks for helping me find a solution to my poor balance. Also, my neuropathy has subsided since wearing your product every day!
12 August 2026
Unprompted review
Reply from Hike Footwear
We're thrilled about the incredible difference our product has made in your life! It's truly inspiring to learn that you're walking with such confidence and often without your cane, especially as you approach your 86th birthday.
Knowing that your mobility is improving and that your neuropathy has subsided since wearing our product daily brings us immense joy.
Thank you for sharing your experience and for recommending us to your brother. We are so glad we could help you find a solution for your balance.
Hike Footwear
Customer Service
Deceptive Return Policy
Used website shoe size assistant. Shoes were uncomfortable and negatively affected my foot neuropathy. Hike offered a 30% credit rather than a full purchase price refund. This was within the 30 return policy term. Donated shoes rather than paying return shipping with a net refund of $10. Buyer beware!!
5 August 2026
Unprompted review
Reply from Hike Footwear
We're sorry for the discomfort you experienced after relying on our website’s shoe size assistant. We understand how upsetting it must have been to trust our sizing guidance, only to receive shoes that caused additional discomfort, especially with your existing foot sensitivity.
This is certainly not the experience we want for any of our customers. We truly appreciate you sharing your experience with us, and we will take your feedback to heart as we work to improve our sizing guidance and the care we provide to our customers.
Hike Footwear
Customer Service
Ordered and received two pairs of your shoes. Wear a pair every day now.
Ordered and received two pairs of shoes. Have worn both and am wearing one pair now. Using them for every-day wear.
12 August 2026
Unprompted review
Reply from Hike Footwear
It's really great that you’re enjoying both pairs of your Hike shoes and that they’ve become part of your everyday wear! Knowing you’re comfortable and happy with them truly means so much to our team.
Thank you for taking the time to share your wonderful feedback and for choosing Hike. We truly appreciate your continued support!
Hike Footwear
Customer Service
All around friendly
Easy access. Customer friendly ordering. Quickly shipped and received. Love, love, love the fit.
Thank you.
21 July 2026
Unprompted review
Reply from Hike Footwear
We're happy to hear that you found the ordering process customer-friendly and that your shoes were shipped and received quickly! It's absolutely wonderful to know that you love the fit so much.
Thank you for sharing your positive experience with us; your kind words mean a lot to our team.
Hike Footwear
Customer Service
The first work out was good I also wear…
The first work out was good I also wear your Hike shoes.
17 January 2026
Reply from Hike Footwear
We’re happy that your first workout went well and that you’re already enjoying your Hike shoes! It truly means so much to our team knowing that they’re helping you feel comfortable and confident while staying active. We hope they continue to feel great with every workout and every step along the way.
Thank you so much for sharing your experience with us and for choosing Hike, we truly appreciate your support!
Hike Footwear
Customer Service
I have worn the shoes everyday since I…
I have worn the shoes everyday since I received them. Have worn thick soled tennis shoes with inserts for 25 years due to plantar fascistis.
NO PROBLEM with plantar fascistis and am getting back better balance.
Never thought one pair of shoes would change my life. Ready to order two more pairs.
Stephanie
12 August 2026
Unprompted review
Reply from Hike Footwear
We’re thrilled that your Hike shoes have made such a positive difference in your comfort and balance, especially while dealing with plantar fasciitis. Knowing that you’re feeling more comfortable and confident on your feet means so much to our entire team.
Thank you for sharing your wonderful experience with us and for trusting Hike to be part of your journey. We’re so grateful to have you in the Hike family!
Hike Footwear
Customer Service
No shoes sent
I had ordered from this company before and was satisfied, however, with my latest order, no notice on if they had even sent them. Emails later still no response from them, which is frustrating.
12 August 2026
Unprompted review
Reply from Hike Footwear
Apologies about this experience especially after having a positive order with us previously and we mean every word of that. Placing a new order, receiving no shipping notification and then having your emails go completely unanswered is completely unacceptable. You trusted us again and we let you down. We take full responsibility for that.
Please contact us at info@hike-footwear.com and we will investigate the status of your order right away. You deserve a proper update and a swift resolution and we are fully committed to providing that for you immediately.
Hike Footwear
Customer Service
If I could give less than one star
If I could give less than one star, I would. Avoid these chancers like the plague. Their returns policy, when you eventually get it is return to California at a cost of more than £33, even though they were sent from London in a plastic bag
20 June 2026
Unprompted review
Reply from Hike Footwear
We’re truly sorry for the disappointment with our return process and the unexpected costs involved. We understand how upsetting this can be and sincerely apologize for the inconvenience.
Thank you for sharing your feedback. We’re taking it seriously as we work to make our return process clearer and smoother for our customers.
Hike Footwear
Customer Service
These shoes are great at helping with…
These shoes are great at helping with foot pain, cracking skin and thick calloused heals. They are comfortable and lightweight. My feet actually keep them on.thank you, thank you, thank you!
28 October 2025
Reply from Hike Footwear
Thank you so much for sharing such a wonderful experience with us! It truly means so much to hear how comfortable and lightweight your shoes feel and that you’ve noticed such a positive difference in how your feet feel.
Stories like yours genuinely make our day and remind us why we love what we do. We’re incredibly grateful for your support and so happy to have you as part of the Hike family. Wishing you many more comfortable and happy steps ahead!
Hike Footwear
Customer Service
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