Love the shoes, but I inadvertently ordered the wrong size on my first pair. Not sure this has been resolved because I emailed a request to exchange for a larger size. Then I sent a second email for... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The return process is a bit cumbersome but doable. My shoes needed to be returned for a larger size so they told me to keep that pair and they would ship me another one if I would pay for the shipp... See more
Company replied
The company kept me updated about shipping but it did take awhile to get the shoes. They are comfortable and seem supportive enough. I wore them for an entire day , including playing golf and walki... See more
Company replied
The shoes took a while to arrive but I was kept well informed of the shipping progress. I purchased the elastic lace ones to wear as indoor shoes and they are very comfortable but as the heels are so... See more
Company replied
Company details
About Hike Footwear
Written by the company
About Hike Footwear
At Hike, we prioritize a healthier foot environment. Our footwear stimulates the natural alignment of your feet, preventing and reducing foot pain and deformities. When you choose Hike, you're making a lifelong commitment to the well-being of your feet!
Our Goal
Our mission is simple–it is to alleviate foot pain and improve foot health for our customers through carefully designed and supportive footwear for every season, prioritising the natural alignment of the feet, quality, comfort, and sustainability in every step.
Contact info
United States
- info@hike-footwear.com
- hike-footwear.com
3.5
Average
49K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought 2 pairs and I am very unhappy…
I bought 2 pairs and I am very unhappy with them. The soles are so thin I feel every pebble I walk on. Can't hike in them because sharp rocks hurts too. Bruised soles of my feet hurt. They are also hot. I wish I could return them but I wore the first pair for about a week. They now sit in my closet.
23 June 2026
Unprompted review
Reply from Hike Footwear
Apologies about your very disappointing experience with both pairs of shoes. It's completely understandable how frustrating it is when footwear doesn't provide the comfort and protection you need, especially when walking on varied terrain.
We regret that the thin soles and heat caused you such discomfort and bruised soles. Your feedback is incredibly valuable as we continuously work to improve our products.
Hike Footwear
Customer Service
Real or a scam?
It took weeks to receive my shoes and when I took them out of the bag they were the wrong size. I had ordered a 9 and they sent me a 6. Obviously, someone read the order upside down. I immediately went to the website to begin an exchange. Weeks later and after leaving three messages I received a note with a code to use for the exchange form. However, the code didn't work after several attempts. Now I received a note to send them $9.00 and they will send me my size. My question is, why not give me a new code instead? And how long will this take as it has been months already and I still do not have a shoe I can wear? Is this company a scam? If I send them 9 dollars how do I know I will get my shoes when it has been this long trying to correct an error? Has anyone else had this problem? I think they should be looked at for possible fraudulent behavior.
9 August 2026
Unprompted review
Reply from Hike Footwear
We're sorry about the incredibly frustrating experience you've had with your order, from receiving the wrong size to the difficulties with our exchange process. It's completely unacceptable that you've been waiting for months and are still without the correct shoes. We understand your concerns and the questions you've raised about our service.
We take full responsibility for the errors and the poor communication you've encountered. Your feedback is extremely important to us as we work to improve our processes and ensure this doesn't happen to other customers.
Hike Footwear
Customer Service
Reply from Hike Footwear
We're sorry that your shoes still have not arrived and we genuinely mean every word of that. Waiting for your order with no resolution in sight is completely unacceptable and you deserved so much better from us. We take full responsibility for that.
Please reach out to us at info@hike-footwear.com with your order details and we will investigate this matter as a top priority right away. We are fully committed to getting you a proper update and resolution as quickly as possible.
Thank you so much for your patience and understanding. We are here for you and we are not going anywhere until this is properly sorted out for you!
Hike Footwear
Customer Service
Your shoes were just as advertised
Your shoes were just as advertised. Much easier to walk with, lots of toe room, good support, and looks like any other shoe walking around. I’m very pleased. Good job!
9 August 2026
Unprompted review
Reply from Hike Footwear
We’re happy that your Hike shoes have met your expectations and are making your walks feel easier and more comfortable! It’s wonderful knowing you’re enjoying the extra toe room, supportive feel, and how naturally they fit into your everyday style.
Thank you for sharing your experience with us. Your happiness and support truly mean so much to our team!
Hike Footwear
Customer Service
The shoes are too narrow, terrible service
The shoes are too narrow. When I tried to return them, I was told that Hike would only give me a 30% refund. Would NEVER buy anything from Hike again, the shoes never touched anything other than my living room carpet. Shame on Hike Footwear. Appalling customer service !
7 August 2026
Unprompted review
Reply from Hike Footwear
Apologies for the frustration and disappointment you’ve experienced with both the fit of the shoes and the refund process. We completely understand how upsetting it is when the shoes don’t fit as expected, especially when getting a resolution becomes an additional source of frustration.
We sincerely regret that your experience fell short of what you deserved. Your feedback is very important to us and will help us continue improving our sizing guidance and customer support.
Hike Footwear
Customer Service
I’m very happy
9 August 2026
Unprompted review
Reply from Hike Footwear
We’re happy to hear that! Knowing you’re happy with your experience truly means a lot to us. Thank you for your support, and we hope you continue enjoying every comfortable step in your Hike shoes!
Hike Footwear
Customer Service
I received my shoes quickly &love them
I received my shoes quickly &love them! They have become my favorite golf shoes because I actually feel in touch with the ground & have better balance. It’s actually easier to walk downhill without the thick heel soles of my Brooks pushing me forward (especially after having both knees replaced!) I wear them all the time. I love how light my feet feel.
3 August 2026
Unprompted review
Reply from Hike Footwear
We’re happy that your Hike shoes have become your favorite for golfing! Knowing that you feel more connected to the ground, comfortable on your feet, and steadier while walking is wonderful to hear, especially after everything your knees have been through.
Thank you for sharing such a lovely experience with us. We’re truly grateful for your support and hope you enjoy many more comfortable rounds of golf!
Hike Footwear
Customer Service
Do NOT buy from them or their affiliates
The shoes are actually pretty good. Great for running and all sorts of activities. However, the customer service is terrible and order fulfillment. Always getting extra shoes shipped and charged for wrong colors other than what was ordered. Then after returning the shoes no refund. Terrible company and have been trying to communicate for over 3 months to get it corrected. Do NOT buy from them!
9 April 2026
Unprompted review
Reply from Hike Footwear
We're sorry for the stress you’ve experienced with your order and our customer service. We completely understand how upsetting it is to receive incorrect items, be charged for them, and then face such a long and difficult process while trying to receive your refund.
We regret the delays, inconvenience, and time this has taken from you. This is not the experience we want for our customers, and we sincerely apologize for falling short of the service and support you deserved.
Your feedback is incredibly important to us, and we are taking it seriously as we continue improving our order fulfillment, communication, and refund processes.
Hike Footwear
Customer Service
I must say these Tan Hike shoes fit like a glove and they're qiute lightweight. They're almost like wearing a slippersock for walking.
I nust say these Tan Hike shoes fit like a glove. They are so lightweight, and they're almost like slipper socks.
9 August 2026
Unprompted review
Reply from Hike Footwear
It's great to hear that your Hike shoes fit perfectly and feel so wonderfully lightweight! Knowing they’re giving you that cozy, almost slipper-like comfort makes us incredibly happy.
Thank you so much for sharing your lovely experience with us. We truly appreciate your support and hope you continue enjoying every comfortable step!
Hike Footwear
Customer Service
After reading multiple low star…
After reading multiple low star reviews, I know that I'm not the only one with issues.
1. My 2nd order of 2 pairs came with 2 different sizes.
2. Searched online for customer service information, nada.
3. Went to Trustpilot and found out I'm not alone and will now take this to my credit card company and not waste any more time trying to switch my order.
9 August 2026
Unprompted review
Reply from Hike Footwear
We're truly sorry for the disappointment you've had with your order, especially after receiving the incorrect sizes. We completely understand how upsetting it must have been to then struggle to find the support you needed to get the issue resolved.
We apologize for the inconvenience, confusion, and time you’ve spent trying to get assistance. Your experience matters to us, and we truly appreciate you bringing this to our attention so we can continue improving both our order process and customer support.
Hike Footwear
Customer Service
Shoes are very comfortable
Shoes are very comfortable. I wish they would do their sizing differently. I’m a 9 and had to buy 9-91/2.
9 August 2026
Unprompted review
Reply from Hike Footwear
We’re happy that you’re enjoying the comfort of your shoes! Knowing that they’re providing you with a great experience truly means a lot to our team.
Thank you for also sharing your thoughts about the sizing. We really appreciate your feedback and the opportunity to learn from your experience as we continue working to improve our products and make every customer’s experience even better.
Hike Footwear
Customer Service
I love the shoes!
I love the shoes! There are so many styles and colors to choose from! Unfortunately, we measured my feet wrong so that the shoes are a little bit tight. I can still wear them but for a shorter amount of time. I will be ordering more shoes in the correct size in the near future!
Shipping was very fast and the way the shoes were packaged was VERY nice!!
17 November 2025
Reply from Hike Footwear
We’re glad that you love the variety of styles and colors we offer! It’s wonderful to know that the fast shipping and careful packaging helped make your experience even better.
We truly appreciate your understanding regarding the sizing, and we’re excited to hear that you’ll be ordering more soon. Thank you so much for your support and for being part of the Hike Footwear family!
Hike Footwear
Customer Service
Careful men’s sizes are smaller than…
Careful men’s sizes are smaller than Chinese footwear. The US size 12 is more like an 11 or 10! Returs are complicated and expensive!!
7 August 2026
Unprompted review
Reply from Hike Footwear
We appreciate you taking the time to share your experience with us. We understand how frustrating and disappointing it can be when sizing doesn’t meet your expectations and the return process adds even more inconvenience.
Your feedback is very important to us, and we will continue reviewing our sizing information and return procedures to help make the experience clearer and smoother for our customers. Thank you for bringing this to our attention and giving us the opportunity to improve.
Hike Footwear
Customer Service
Great service before the sale.
9 August 2026
Unprompted review
Reply from Hike Footwear
We’re happy that you had a positive experience with our service before your purchase! Knowing that our team was able to provide the support and assistance you needed truly means a lot to us.
Thank you for taking the time to share your kind feedback. We sincerely appreciate your trust and support!
Hike Footwear
Customer Service
My shoes are awesome and changed my…
My shoes are awesome and changed my life. I can walk without fear of falling when walking. And so comfortable!!!!
Stephanie ❤️
25 July 2026
Unprompted review
Reply from Hike Footwear
We’re absolutely thrilled that you’re loving your shoes and that they’ve made such a positive difference in your daily life! It truly means so much to know that they’re helping you feel more comfortable and confident while walking.
Thank you for taking the time to share your amazing feedback with us. Your kind words and support mean a great deal to our entire team, and we’re grateful to be part of your comfortable steps.
Hike Footwear
Customer Service
The design has its niche
The design has its niche. It is marketed well.
However my FREE pair was the wrong size by a large amount!
8 August 2026
Unprompted review
Reply from Hike Footwear
Thank you for taking the time to share your feedback with us. We appreciate your thoughts on our design and marketing, and we’re sorry to hear about the sizing issue with your complimentary pair.
We understand how disappointing it can be when the fit is not what you expected. Your experience and feedback are very important to us, and we are continuing to review and improve our sizing guidance and overall processes to better serve our customers.
Thank you again for sharing your honest feedback and giving us the opportunity to improve.
Hike Footwear
Customer Service
Do NOT buy during their sales…they screw you over
I placed an order during their buy 1 get 2 free sale for $99.00. When my order arrived I only received 1 pair. I had a few conversations with their customer service and was eventually told the additional shoes failed to attach to my order. They also stated they cannot add those shoes after the fact! BEWARE IF YOU ORDER FROM THEM DURING A BOGO SALE. THEY AREN’T WILLING TO CORRECT ERRORS.
8 August 2026
Unprompted review
Reply from Hike Footwear
Apologies for the experience with your order. You deserved a much smoother experience and better support from us.
Please reach out to us at info@hike-footwear.com with your order details so our team can carefully review what happened and work toward resolving this for you as quickly as possible. We genuinely appreciate your patience and the opportunity to make things right.
Hike Footwear
Customer Service
Comfort Design Without Compromising Style
Hike shoes are wonderfully wide and round toed : ) I have had foot surgery and doc highly recommended no more heels. Sooooo thankful for your company designing more for comfort without compromising style.
7 August 2026
Unprompted review
Reply from Hike Footwear
Thank you so much for the meaningful and wonderful experience with us. Hearing that our shoes are providing the comfort you need especially after your foot surgery means absolutely everything to our entire team!
Knowing that we are supporting your recovery while keeping you stylish and comfortable is exactly what we design our shoes for every single day. That is truly the greatest reward we could ever ask for.
Thank you so much for your kind words and amazing support and for being such a valued and cherished part of the Hike family. We wish you a speedy and comfortable recovery and here is to many more stylish and pain free steps ahead!
Hike Footwear
Customer Service
Great shoes
Great shoes. So comfortable! Have 4 pairs. Different styles! Looking for a good walking shoe this is it!
12 January 2026
Reply from Hike Footwear
We’re happy to hear how much you love your Hike shoes and how comfortable they’ve been for you! Knowing you now have four pairs in different styles and enjoy wearing them for walking truly makes our day.
Thank you for your wonderful recommendation and continued support. It means so much to our entire team!
Hike Footwear
Customer Service
Not totally hands free
The ad states hands free shoes, but when I put them on the laces needed to be tied which I have to use my hands for. So the shoes are not hands free. They are comfortable and fit well. My left foot is 8 1/2 and my right is 8 so these shoes make both feet happy.
28 July 2026
Unprompted review
Reply from Hike Footwear
Thank you so much for taking the time to share your feedback with us. We're happy that your Hike shoes are comfortable and that they fit both of your feet well!
We also appreciate you sharing your thoughts about the laces. We completely understand how important ease and convenience are when choosing everyday footwear, and your feedback helps us better understand what our customers need.
Your insights are incredibly valuable, and we’ll continue working to improve our designs and create a better experience for everyone.
Hike Footwear
Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.