Love the shoes, but I inadvertently ordered the wrong size on my first pair. Not sure this has been resolved because I emailed a request to exchange for a larger size. Then I sent a second email for... See more
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Review summary
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The return process is a bit cumbersome but doable. My shoes needed to be returned for a larger size so they told me to keep that pair and they would ship me another one if I would pay for the shipp... See more
Company replied
The company kept me updated about shipping but it did take awhile to get the shoes. They are comfortable and seem supportive enough. I wore them for an entire day , including playing golf and walki... See more
Company replied
The shoes took a while to arrive but I was kept well informed of the shipping progress. I purchased the elastic lace ones to wear as indoor shoes and they are very comfortable but as the heels are so... See more
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Company details
About Hike Footwear
Written by the company
About Hike Footwear
At Hike, we prioritize a healthier foot environment. Our footwear stimulates the natural alignment of your feet, preventing and reducing foot pain and deformities. When you choose Hike, you're making a lifelong commitment to the well-being of your feet!
Our Goal
Our mission is simple–it is to alleviate foot pain and improve foot health for our customers through carefully designed and supportive footwear for every season, prioritising the natural alignment of the feet, quality, comfort, and sustainability in every step.
Contact info
United States
- info@hike-footwear.com
- hike-footwear.com
3.5
Average
49K reviews
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Seriously improved balance and reduced neuropathy!
I have been dealing with balance issues for a few years now and had resorted to using a cane 100% of the time. I decided to try your product, despite the fact that I have very narrow feet. Immediately after putting them on and tightening the laces I walked without my cane. Amazing! I am very confident now when I walk and often just get up and go without my cane. I’ll be 86 in a couple of weeks and my mobility is becoming less of a liability since getting these shoes. Kudos to your company for creating such a great product. I’ve recommended these to my brother who will turn 89 shortly after my birthday! Thanks for helping me find a solution to my poor balance. Also, my neuropathy has subsided since wearing your product every day!
12 August 2026
Unprompted review
Reply from Hike Footwear
We're thrilled about the incredible difference our product has made in your life! It's truly inspiring to learn that you're walking with such confidence and often without your cane, especially as you approach your 86th birthday.
Knowing that your mobility is improving and that your neuropathy has subsided since wearing our product daily brings us immense joy.
Thank you for sharing your experience and for recommending us to your brother. We are so glad we could help you find a solution for your balance.
Hike Footwear
Customer Service
Deceptive Return Policy
Used website shoe size assistant. Shoes were uncomfortable and negatively affected my foot neuropathy. Hike offered a 30% credit rather than a full purchase price refund. This was within the 30 return policy term. Donated shoes rather than paying return shipping with a net refund of $10. Buyer beware!!
5 August 2026
Unprompted review
Reply from Hike Footwear
We're sorry for the discomfort you experienced after relying on our website’s shoe size assistant. We understand how upsetting it must have been to trust our sizing guidance, only to receive shoes that caused additional discomfort, especially with your existing foot sensitivity.
This is certainly not the experience we want for any of our customers. We truly appreciate you sharing your experience with us, and we will take your feedback to heart as we work to improve our sizing guidance and the care we provide to our customers.
Hike Footwear
Customer Service
Ordered and received two pairs of your shoes. Wear a pair every day now.
Ordered and received two pairs of shoes. Have worn both and am wearing one pair now. Using them for every-day wear.
12 August 2026
Unprompted review
Reply from Hike Footwear
It's really great that you’re enjoying both pairs of your Hike shoes and that they’ve become part of your everyday wear! Knowing you’re comfortable and happy with them truly means so much to our team.
Thank you for taking the time to share your wonderful feedback and for choosing Hike. We truly appreciate your continued support!
Hike Footwear
Customer Service
All around friendly
Easy access. Customer friendly ordering. Quickly shipped and received. Love, love, love the fit.
Thank you.
21 July 2026
Unprompted review
Reply from Hike Footwear
We're happy to hear that you found the ordering process customer-friendly and that your shoes were shipped and received quickly! It's absolutely wonderful to know that you love the fit so much.
Thank you for sharing your positive experience with us; your kind words mean a lot to our team.
Hike Footwear
Customer Service
The first work out was good I also wear…
The first work out was good I also wear your Hike shoes.
17 January 2026
Reply from Hike Footwear
We’re happy that your first workout went well and that you’re already enjoying your Hike shoes! It truly means so much to our team knowing that they’re helping you feel comfortable and confident while staying active. We hope they continue to feel great with every workout and every step along the way.
Thank you so much for sharing your experience with us and for choosing Hike, we truly appreciate your support!
Hike Footwear
Customer Service
I have worn the shoes everyday since I…
I have worn the shoes everyday since I received them. Have worn thick soled tennis shoes with inserts for 25 years due to plantar fascistis.
NO PROBLEM with plantar fascistis and am getting back better balance.
Never thought one pair of shoes would change my life. Ready to order two more pairs.
Stephanie
12 August 2026
Unprompted review
Reply from Hike Footwear
We’re thrilled that your Hike shoes have made such a positive difference in your comfort and balance, especially while dealing with plantar fasciitis. Knowing that you’re feeling more comfortable and confident on your feet means so much to our entire team.
Thank you for sharing your wonderful experience with us and for trusting Hike to be part of your journey. We’re so grateful to have you in the Hike family!
Hike Footwear
Customer Service
No shoes sent
I had ordered from this company before and was satisfied, however, with my latest order, no notice on if they had even sent them. Emails later still no response from them, which is frustrating.
12 August 2026
Unprompted review
Reply from Hike Footwear
Apologies about this experience especially after having a positive order with us previously and we mean every word of that. Placing a new order, receiving no shipping notification and then having your emails go completely unanswered is completely unacceptable. You trusted us again and we let you down. We take full responsibility for that.
Please contact us at info@hike-footwear.com and we will investigate the status of your order right away. You deserve a proper update and a swift resolution and we are fully committed to providing that for you immediately.
Hike Footwear
Customer Service
If I could give less than one star
If I could give less than one star, I would. Avoid these chancers like the plague. Their returns policy, when you eventually get it is return to California at a cost of more than £33, even though they were sent from London in a plastic bag
20 June 2026
Unprompted review
Reply from Hike Footwear
We’re truly sorry for the disappointment with our return process and the unexpected costs involved. We understand how upsetting this can be and sincerely apologize for the inconvenience.
Thank you for sharing your feedback. We’re taking it seriously as we work to make our return process clearer and smoother for our customers.
Hike Footwear
Customer Service
These shoes are great at helping with…
These shoes are great at helping with foot pain, cracking skin and thick calloused heals. They are comfortable and lightweight. My feet actually keep them on.thank you, thank you, thank you!
28 October 2025
Reply from Hike Footwear
Thank you so much for sharing such a wonderful experience with us! It truly means so much to hear how comfortable and lightweight your shoes feel and that you’ve noticed such a positive difference in how your feet feel.
Stories like yours genuinely make our day and remind us why we love what we do. We’re incredibly grateful for your support and so happy to have you as part of the Hike family. Wishing you many more comfortable and happy steps ahead!
Hike Footwear
Customer Service
Easy on feet
Ordering was easy. Shoes arrived a day early.
Very comfortable. Don't rub on bunions.
Don't have balance issues now.
11 August 2026
Unprompted review
Reply from Hike Footwear
Thank you so much for your feedback to us. We are thrilled that your ordering experience was easy and that your shoes arrived ahead of schedule! That is exactly the kind of experience we want for every single customer!
And hearing that they are very comfortable not causing any discomfort with your bunions and actually helping with your balance is just absolutely amazing! That is exactly what we design our shoes for and you just reminded us in the most beautiful way why we love what we do every single day!
Thank you so much for your support and for being such a valued and cherished part of the Hike family. Here is to many more comfortable balanced and happy steps ahead!
Hike Footwear
Customer Service
I ORDERED SIZE 9 MEN'S SHOES
I ORDERED SIZE 9 MEN'S SHOES. THEY LOOKED SMALL AND I COULD NOT EVEN BEGIN TO PUT MY FEET INSIDE THE SHOES. i GOT OUT MY MAGNIFIER AND CHECKED TO TONGUE FOR SIZE INFO - AND THERE WAS A BIG W - YOU SENT ME WOMEN'S SHOES BY MISTAKE.
PLEASE ADVISE ASAP ABOUT GETTING ME THE CORRECT SHOES.
9 August 2026
Unprompted review
Reply from Hike Footwear
We're so sorry for this mistake and we mean every word of that. We understand your frustration and we want to make this right for you immediately.
Please reach out to us at info@hike-footwear.com with your order details and we will personally step in and make sure your correct shoes are sent to you as our absolute top priority right away. No more waiting and no more incorrect orders.
Thank you so much for bringing this to our attention so quickly. We are fully committed to getting this sorted out for you immediately.
Hike Footwear
Customer Service
Problem Feet
I have a lot problems with my feet but since I’ve been wearing these shoes my feet don’t hurt anymore! When I first put them on my heel was hurting but walking in them for a few hours these shoes are the TRUTH, I mean it! I have 3 pairs now! I’m loving my walks now no more pain! Thank You!
4 August 2026
Unprompted review
Reply from Hike Footwear
We’re so happy that our shoes have made such a positive difference for your feet! It means so much to know that after a short adjustment period, you’re now enjoying more comfortable, pain-free walks.
Thank you so much for your incredible support and for trusting Hike Footwear to be part of your comfort journey. We truly appreciate you sharing your experience with us and are grateful to have you as part of the Hike family.
Hike Footwear
Customer Service
Would not recommend
Shipping took too long. Shoes uncomfortable. Hard to return. Had to communicate with company numerous times to finally get return label.
22 September 2025
Reply from Hike Footwear
We’re sorry for the frustrating experience you’ve had with your order. We understand how disappointing it is to wait so long for your shoes, only to find them uncomfortable and then encounter difficulties with the return process.
We sincerely apologize for the inconvenience and for having to reach out repeatedly just to get the support you needed.
Hike Footwear
Customer Service
I Really Like These Shoes
I really like these shoes - they are more stable and comfortable than other flat-heel shoes I've tried .... very nice on my feet - wear 'em every day.
Bravo!
ken howard
11 August 2026
Unprompted review
Reply from Hike Footwear
It's great to hear how much you love your footwear and that they provide the comfort and stability you were looking for! Knowing that they feel great on your feet and have become a part of your everyday routine truly means so much to our entire team.
Thank you for taking the time to share your fantastic feedback with us. Your support and kind words are deeply appreciated, and we’re grateful to have you as part of the Hike Footwear community.
Hike Footwear
Customer Service
Shoes are very comfortable
Shoes are very comfortable. Was quite surprised by the quality and price.
3 January 2026
Reply from Hike Footwear
Thank you so much for taking the time to share your wonderful feedback with us! We’re delighted that you’re enjoying the comfort of your shoes and that the quality and value exceeded your expectations.
Knowing that our footwear has made such a positive impression truly means the world to our entire team. We’re incredibly grateful for your support and so happy with your comfortable steps.
Hike Footwear
Customer Service
I requested a refund
I requested a refund. Was told by 48 hours I would be given refund directions. Never arrived. I merge everyday. Terrible customer service.
5 August 2026
Unprompted review
Reply from Hike Footwear
We truly appreciate you sharing your experience, and we’re very sorry for the frustration and inconvenience caused by the delay in receiving the refund instructions. We understand how disappointing this must have been.
Please know that we’re taking your feedback seriously and reviewing what happened so we can improve our process and provide a smoother, more responsive experience moving forward.
Hike Footwear
Customer Service
Poor Customer Service and Unresponsive Return Process
I purchased a pair of sneakers from Hike-footwear, but unfortunately they did not fit. I followed all of their stated directions to request a return, but I received zero response from their customer service team.
With no communication or support, I went ahead and mailed the item back anyway. According to the tracking information, the package was successfully delivered to them, yet I still have not received my refund or any acknowledgment. Because of this complete lack of customer support and failure to process my return, I am now forced to dispute the charge and notify my credit card company. I would not recommend purchasing from this company.
30 May 2026
Unprompted review
Reply from Hike Footwear
We’re sorry for the frustration you’ve experienced with your return and refund. After following the return instructions and confirming delivery, you should not have been left without a response or resolution.
Please contact us at info@hike-footwear.com with your order details and return tracking information so we can prioritize your case and work to resolve this as quickly as possible.
Hike Footwear
Customer Service
Poor customer service.
Received order, didnot like shoes, to flimsy. Tried to return for refund, Got a response in 24 hours, they would give me 20% off, WAS NOT ACCEPTABLE. I emailed them again that I wanted to return the shoes,
after 24 hrs, got a new response now there offer was 50% off. and I keep the shoes. I don't like being a penpal with a robot. I did get a refund of 50% back on my CC. Will not buy from them ever.
28 July 2026
Unprompted review
Reply from Hike Footwear
Apologies about your experience, and we understand how disappointing this must have been. We’re sorry that the options offered didn’t meet your expectations and that our communication felt impersonal.
Your feedback genuinely matters to us, and we appreciate you taking the time to share it. We’re listening and will continue working to make our communication and customer support more helpful, personal, and responsive.
Hike Footwear
Customer Service
It wasn’t easy dealing with your exchange policy
It wasn’t easy dealing with your company. First you sent me the incorrect size, then you said I could keep the wrong size. Dun I wear a size 10 how am I supposed to fit into a size 6. Then you wanted me to send you $9.99 to get the correct size that I’ve already paid for. When I refused to pay you more you offered a partial refund or a one time replacement with no other exchanges. Now you ask how my experience was while I haven’t received my size 10 shoes.your refund exchange policy is horrible….all emails with no human phone contact. I hope your shoes are worth the aggregation I’ve had to deal with.
11 August 2026
Unprompted review
Reply from Hike Footwear
Apologies for the frustration you’ve experienced. Receiving a size 6 instead of the size 10 you ordered, then facing additional charges and difficulties getting the correct replacement, is not the experience we want for you.
Please contact us at info@hike-footwear.com, and we’ll prioritize getting this resolved and ensuring you receive the correct size.
Hike Footwear
Customer Service
They don’t fit- I was directed that I…
They don’t fit- I was directed that I could receive replacement ( bigger size) by remitting $9.99. But there was no link to submit reorder for bigger size or payment . Order number 2502578
28 July 2026
Unprompted review
Reply from Hike Footwear
We are so truly sorry to hear that your shoes did not fit and that the replacement process has been so confusing and we genuinely mean every word of that. You deserved a smooth and straightforward process from the very beginning and we failed to provide that.
Please reach out to us at info@hike-footwear.com and we will personally step in and make sure your replacement is arranged for you as quickly and smoothly as possible. We are fully committed to making this right for you right away.
Hike Footwear
Customer Service
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