I needed a refill of a product which I usually get from my doctor. Having read I can buy these online I asked my local pharmacist but he did not sell these. I therefore checked online and found High... See more
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Company details
Written by the company
We are an independent pharmacy that operates both in-person and online.
Contact info
Alt Road, L38 0BF, Hightown, United Kingdom
- 01519293130
- support@hightownpharmacy.co.uk
- hightownpharmacy.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
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Efficient and Speedy
My order was reviewed and dispatched very quickly. Very good service and website is easy to navigate.
Had the product i wanted in stock at a…
Had the product i wanted in stock at a good price
and really quick delivery kept me informed all the way through
As usual the service was astounding,so…
As usual the service was astounding,so helpful and easy Would highly recommend
Quick reliable service
Quick reliable service. This is second time I've used them and i will be back.
Good prices and quick delivery.
Outstanding service, fast delivery, excellent communication, and unbeatable prices — highly recommended for a reliable and stress-free pharmacy experience.
I had an excellent experience with this pharmacy. The level of customer service and communication was truly outstanding — the team went above and beyond to ensure all my needs were met promptly and professionally.
Delivery was impressively fast, arriving much earlier than expected (within just three working days). The products were not only high quality but also significantly more affordable compared to other pharmacies, offering great value for money.
I highly recommend this pharmacy to anyone looking for reliable service, competitive pricing, and a seamless purchasing experience. You can shop with confidence — you won’t be disappointed.
Excellent service *****
Fantastic
Very helpful easy to understand quick departure time well worth the money any time l need medication thank you
I can’t live without Hightown Pharmacy
I can’t live without Hightown Pharmacy, since my GP stopped prescribing Gaviscon due the cost and prescribed a very poor substitute instead. Since last Summer I’ve been ordering Gaviscon from Hightown Pharmacy, it is reasonably priced and arrives quickly. The service is excellent.
A fantastic service!
A fantastic service and amazingly competitive pricing. Thank you so much. Everything arrived so quickly too. You were brilliant and you’ll be my “go to” online pharmacy now.
Excellent customer service, fast resolution, and reliable pharmacy
I had a very positive experience with Hightown Pharmacy and would happily recommend them.
I placed an order for prescription medication and, while the parcel was delivered on time, part of the order was missing from inside the box. Given that this involved medication, I was understandably concerned and contacted their support team.
From the moment I reached out, the response was prompt, professional, and reassuring. Dan from the team handled my case extremely well — he asked for the relevant details, reviewed the picking list, identified the internal error, and took ownership of resolving it immediately. There was no defensiveness or delay, just clear communication and decisive action.
The missing items were re-dispatched straight away, with tracking provided, and they arrived very quickly. The issue was also logged internally to prevent recurrence, which shows a genuine commitment to quality control rather than just fixing the immediate problem.
Mistakes can happen in any operation — what matters is how they are handled. In this case, Hightown Pharmacy demonstrated excellent customer service, transparency, and professionalism throughout. I felt listened to and treated fairly, and the resolution was handled efficiently.
Based on this experience, I would absolutely use Hightown Pharmacy again and would recommend them to anyone looking for a reliable, well-run online pharmacy with strong customer support.
Excellent!!
Excellent ordered a controlled drug that I needed for sickness but didn’t want to have to make a trip to the GP because needed them urgently and came across Hightown pharmacy all I can say is the process is super easy had to answer a few Questions for the pharmacist to review my suitability took two days to confirm and my order was sent I received it two days later. Was kept updated on dispatch and delivery details and once again afterwards to check in. Fantastic service will definitely use again.
Excellent service
Excellent service. I had a delivery problem which was immediately resolved by Dan. I'm very happy with this company and would definitely recommend them
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