Hightown Pharmacy Reviews 

273
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and easy ordering process, noting the straightforward steps from selection to delivery. Many appreciate the fast and reliable service, with items often arriving quickly, sometimes even next day, and well-packaged. Reviewers consistently find the prices competitive and affordable, often noting significant savings compared to other sources, and describe the overall service as excellent. However, some customers experienced issues with order rejections without clear explanations or raised concerns about medical record access. A few people also reported problems with delivery, including delayed items, missing parts, or prescriptions sent to the wrong address. Additionally, a small number of reviewers felt the service received was below expected standards.

What people talk about most

Service

People report positive experiences with service, often highlighting the excellent, fast, and reliable... See more

Delivery service

Customers consistently report positive experiences with delivery services, frequently highlighting the speed... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of the ordering process and the quick... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the great, reasonable, and... See more

Product

Users describe positive interactions with product, often highlighting great prices and prompt delivery. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a refill of a product which I usually get from my doctor. Having read I can buy these online I asked my local pharmacist but he did not sell these. I therefore checked online and found High... See more

Rated 5 out of 5 stars

Great customer service. Ordered a prescription online and although I didn’t realise the cut off was 3pm for same day pick up and I placed the order just after 4pm, they were actually really nice abou... See more

Rated 5 out of 5 stars

I can’t live without Hightown Pharmacy, since my GP stopped prescribing Gaviscon due the cost and prescribed a very poor substitute instead. Since last Summer I’ve been ordering Gaviscon from Hightown... See more

Rated 5 out of 5 stars

First time using this pharmacy, great service. My order arrived in good time as it was in glass bottles it was very well packaged. Impressed and will likely use this pharmacy again when I need to reo... See more


Company details

  1. Pharmacy

Written by the company

We are an independent pharmacy that operates both in-person and online.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

273 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(273)

93 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding service, fast delivery, excellent communication, and unbeatable prices — highly recommended for a reliable and stress-free pharmacy experience.

I had an excellent experience with this pharmacy. The level of customer service and communication was truly outstanding — the team went above and beyond to ensure all my needs were met promptly and professionally.

Delivery was impressively fast, arriving much earlier than expected (within just three working days). The products were not only high quality but also significantly more affordable compared to other pharmacies, offering great value for money.

I highly recommend this pharmacy to anyone looking for reliable service, competitive pricing, and a seamless purchasing experience. You can shop with confidence — you won’t be disappointed.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Very helpful easy to understand quick departure time well worth the money any time l need medication thank you

2 February 2026
Rated 5 out of 5 stars

I can’t live without Hightown Pharmacy

I can’t live without Hightown Pharmacy, since my GP stopped prescribing Gaviscon due the cost and prescribed a very poor substitute instead. Since last Summer I’ve been ordering Gaviscon from Hightown Pharmacy, it is reasonably priced and arrives quickly. The service is excellent.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

A fantastic service!

A fantastic service and amazingly competitive pricing. Thank you so much. Everything arrived so quickly too. You were brilliant and you’ll be my “go to” online pharmacy now.

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service, fast resolution, and reliable pharmacy

I had a very positive experience with Hightown Pharmacy and would happily recommend them.

I placed an order for prescription medication and, while the parcel was delivered on time, part of the order was missing from inside the box. Given that this involved medication, I was understandably concerned and contacted their support team.

From the moment I reached out, the response was prompt, professional, and reassuring. Dan from the team handled my case extremely well — he asked for the relevant details, reviewed the picking list, identified the internal error, and took ownership of resolving it immediately. There was no defensiveness or delay, just clear communication and decisive action.

The missing items were re-dispatched straight away, with tracking provided, and they arrived very quickly. The issue was also logged internally to prevent recurrence, which shows a genuine commitment to quality control rather than just fixing the immediate problem.

Mistakes can happen in any operation — what matters is how they are handled. In this case, Hightown Pharmacy demonstrated excellent customer service, transparency, and professionalism throughout. I felt listened to and treated fairly, and the resolution was handled efficiently.

Based on this experience, I would absolutely use Hightown Pharmacy again and would recommend them to anyone looking for a reliable, well-run online pharmacy with strong customer support.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!!

Excellent ordered a controlled drug that I needed for sickness but didn’t want to have to make a trip to the GP because needed them urgently and came across Hightown pharmacy all I can say is the process is super easy had to answer a few Questions for the pharmacist to review my suitability took two days to confirm and my order was sent I received it two days later. Was kept updated on dispatch and delivery details and once again afterwards to check in. Fantastic service will definitely use again.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I had a delivery problem which was immediately resolved by Dan. I'm very happy with this company and would definitely recommend them

17 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look