highbornlondon Reviews 

401
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers are truly delighted with the skincare items, frequently sharing that their facial skin feels significantly softer, deeply hydrated, and wonderfully smooth after consistent daily application. Many buyers also appreciate the pleasant fragrances, elegant packaging, and prompt service that make their daily beauty routine exceptionally enjoyable and stress-free. Some reviewers were not happy with customer support responses and experienced adverse skin reactions when trying specific formulas. A few individuals additionally noted unexpected product consistency problems and felt that customer support fell short of their expectations.

What people talk about most

Product

Users describe positive interactions with product, noting that items leave skin feeling soft, smooth, and... See more

Quality

Reviewers mention positive feedback about quality, noting that the skincare range leaves skin feeling softer,... See more

Customer service

Customers had ambiguous experiences with customer service, reflecting mixed opinions. Many reviewers praise... See more

Service

Reviewers highlight positive aspects of service and products, noting great personal assistance and prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The service is great and the products, although not miracle workers are definitely beneficial for my 63year old skin!

Company replied

Rated 4 out of 5 stars

I found the company difficult to review because my experience was mixed. I took advantage of an offer on skincare. The products arrived on time. I found them to be ok, but not necessarily markedly bet... See more

Rated 5 out of 5 stars

I LOVE these products! I am currently undergoing immunotherapy & chemotherapy for breast cancer & needed something special for my skin which was crying out for nourishment. I’m so glad that I fo... See more

Company replied

Rated 5 out of 5 stars

As a new customer to Highborn tried the starter kit of eye gel, face serum, and night elixir as it was on special offer. Skin feels much softer and much less irritated. Consequently got the face moi... See more

Company replied


Company details

  1. Beauty Product Supplier

Written by the company

HighBorn is for discerning women who want to empower and release their own natural beauty with an honest, natural and realistic approach. No matter what you're facing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

401 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(401)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best skin care by a mile!

I have been using Highborn face care for the last six months. It is by far the very best face product I have used.
I am 63 years old but no one can ever guess my age!
I like the personal touch too. A beautiful handwritten thank you card came from Tracey, a lovely touch.
I can’t recommend Highborn enough, go on try it!
Jacqui

15 December 2023
Unprompted review
Rated 5 out of 5 stars

HIGHBORN FACE PRODUCTS…

highborn products are really good and i have noticed the difference under my eyes already with the eye gel.
Have now bought the other products and i am really happy with them. Will continue to use Highborn all the time.

25 November 2023
Unprompted review
Rated 5 out of 5 stars

The only products you will ever need

The moment the Highborn London products arrived I knew I would love them !
Packaging is simple and stylish and recyclable. My products smell wonderful and feel glorious but most importantly they work !
My skin has never felt better or looked healthier- I would recommend High Born London to everyone. Thank you team !

20 November 2023
Unprompted review
Rated 5 out of 5 stars

Highborn High Class

I love all of the Highborn products I have tried so far. They smell divine and feel really luxurious, but most importantly they have made a massive difference to the tone and texture of my skin. The tinted moisturiser (with SPF) is fabulous for those "make-up free" days. My skin looks like my own but with a healthier glow.

11 November 2023
Unprompted review
Rated 1 out of 5 stars

Unauthorised Payment

Unfortunately the product wasn’t for me and even though I cancelled my subscription and also my account in plenty of time (months) they still took a payment from me and now I am experiencing terrible issues getting the credit. I received a confirmation to say credit applied over a week ago but still nothing.
The lady on the end of the email responds quickly but just keeps saying she is referring to accounts.
I have also asked for all my details to be deleted including credit card number of which they say will take 6 months!
I’m now going to refer to my credit card company and also check with the ICO on whether they can retain credit card details for this length of time without my permission.

21 October 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Products

Have started using the products over the last month.I am coming up 70,so had some problem areas,so to be honest I was not expecting great results at my age,but I am so amazed at the results so far.My skin is soft and hydrated,lines and my small wrinkles are not so noticeable I am over the moon with the results so far.I know its more expensive than most products,but to get results like I have it is worth every penny.I thought my age would be a problem skin wise.but your never too old to try .Thank you so much for such great products.

1 October 2023
Unprompted review
Rated 5 out of 5 stars

I have just had a fantastic experience…

I have just had a fantastic experience from Highborn. I had to return an item, they refunded the cost of the item & the postage even before they had received the product back.
What a great family run business & their products are great too!

26 October 2023
Unprompted review
Rated 3 out of 5 stars

Unfortunately not for me

Unfortunately not for me. I was so excited seeing the videos and hype around the products. Im 53 and needed a skin boost.
For me I should have delved deeper into the ingredients but as with most things on social, I got carried along. I have rosacea and my skin hasn't reacted very well so can no longer continue using the moisturisers, day or night. Eye gel is ok but nothing else. My fault I guess. Just feels like a waste sadly. Sorry, highborn, and I must stress it's my fault for not checking what's in the cream.

27 October 2023
Unprompted review
Rated 5 out of 5 stars

Really and truly wonderful skin care…

Really and truly wonderful skin care products - the interesting thing about all of the above (except the oils) is the after feeling of your face being wrapped in an invisible skin. The creams vanish and you are left with a glowing face . I have been using the 4 only a week and a half and honestly notice a difference. I am a 73 yr old sun lover and have tried many many products promising many things over the years.These will now be my one and only ! But beware - it’s addictive. You will love each and every one. Packaging is great - very personalised. Lovely reason to support a good cause

10 October 2023
Unprompted review
Rated 5 out of 5 stars

You won't be disappointed

My order arrived on time, beautifully packaged & I really feel as if I'm getting something special every time I order from Highborn - you get what you pay for & these are quality products which last for ages - give them a try

14 October 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful products

I bought some mascara from Highborn and so far it has ticked all the boxes. Goes on smoothly, you can build it up without clumping. I have real problems with my eyelashes falling out as they have never recovered properly from chemo, but this mascara is lovely. I have bought loads of other things but put them away for Christmas……. I may be dipping in and using one box for myself!!

6 October 2023
Unprompted review

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