highbornlondon Reviews 

401
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers are truly delighted with the skincare items, frequently sharing that their facial skin feels significantly softer, deeply hydrated, and wonderfully smooth after consistent daily application. Many buyers also appreciate the pleasant fragrances, elegant packaging, and prompt service that make their daily beauty routine exceptionally enjoyable and stress-free. Some reviewers were not happy with customer support responses and experienced adverse skin reactions when trying specific formulas. A few individuals additionally noted unexpected product consistency problems and felt that customer support fell short of their expectations.

What people talk about most

Product

Users describe positive interactions with product, noting that items leave skin feeling soft, smooth, and... See more

Quality

Reviewers mention positive feedback about quality, noting that the skincare range leaves skin feeling softer,... See more

Customer service

Customers had ambiguous experiences with customer service, reflecting mixed opinions. Many reviewers praise... See more

Service

Reviewers highlight positive aspects of service and products, noting great personal assistance and prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The service is great and the products, although not miracle workers are definitely beneficial for my 63year old skin!

Company replied

Rated 4 out of 5 stars

I found the company difficult to review because my experience was mixed. I took advantage of an offer on skincare. The products arrived on time. I found them to be ok, but not necessarily markedly bet... See more

Rated 5 out of 5 stars

I LOVE these products! I am currently undergoing immunotherapy & chemotherapy for breast cancer & needed something special for my skin which was crying out for nourishment. I’m so glad that I fo... See more

Company replied

Rated 5 out of 5 stars

As a new customer to Highborn tried the starter kit of eye gel, face serum, and night elixir as it was on special offer. Skin feels much softer and much less irritated. Consequently got the face moi... See more

Company replied


Company details

  1. Beauty Product Supplier

Written by the company

HighBorn is for discerning women who want to empower and release their own natural beauty with an honest, natural and realistic approach. No matter what you're facing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

401 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.4

All reviews

(401)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you Highborn London

Excellent service
Have purchased 4piece collection,
The New Moisure Burst and Mascara.
Every product does what it says Love Love Love Every one.
If your thinking about buying do try you won't be disappointed.
Thank you Highborn x

15 February 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant skin care products

I have just started using the highborne products & must say they are all amazing. My skin feels really soft & glowing. Have just received a few days ago the new Moisture burst it is marvellous have never used anything like it I am most impressed. Everyone should try these fabulous skin care products

5 February 2024
Unprompted review
Rated 5 out of 5 stars

I ordered the superior lip balm and it…

I ordered the superior lip balm and it arrived way before the expected date.
Lovely size tub of silky goodness
I seriously cannot recommend this enough. For myself and the family this is our golden treasure we absolutely adore!
Order now and you won’t be disappointed! X

3 February 2024
Unprompted review
Rated 5 out of 5 stars

The packages arrive carefully packed…

The packages arrive carefully packed and using recyclable packaging. The contents, the ones I have received are amazing. The night and day cream serum and eye cream make my skin look and feel great. I really enjoy this product.

17 January 2024
Unprompted review
Rated 5 out of 5 stars

Transformed my skin

Finally, a skin care product that is not full of nasties and actually works! My skin has been transformed by these products. They're a pleasure to use, smell incredible and do exactly what they promise. Excellent support available too....thank you Liz! Can't recommend these products highly enough. Unable to pick a favourite as I've loved everything I've tried so far!

13 January 2024
Unprompted review
Rated 5 out of 5 stars

Highborn - Exceptional

Beautiful products delivered with a heartwarming letter in relation to the inception of Highborn products. I am really impressed with the quality of the creams and serums and the smell is divine. The customer service is absolutely superb with friendly notes advising when the order has been received to the after sales information.In addition yesterday I received through the post a beautiful letter of thanks for my order. I have worked in customer service in the past and Highborn is outstanding. I cannot rate this company highly enough

21 December 2023
Unprompted review
Rated 5 out of 5 stars

Cant possibly get any better

From service to ease of order to how beautifully every item is packed! It is by far the best products I have ever bought! I am not normally a "loyal" customer I jump from brand to brand.. That will no longer happen I have found my forever brand!

8 January 2024
Unprompted review
Rated 5 out of 5 stars

Products that smell good and work effectively

Great products packed in strong cardboard so they arrived undamaged, and packaging could be recycled. I haven't used them for long, but can already see a difference. I like the fact that Highborn run promotions so you can restock at a lower price.

31 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent products and service

Excellent products and service. My skin has been rejuvenated without any nasty chemicals and the products feel so luxurious, a real treat and don't cost the silly prices that other, less effective, health compromising products do. Fabulous value as well as creating a fabulous complexion. The products also smell beautiful.

20 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent products

Excellent products, the serum is my favourite. Only suggestion is don’t use dropper for oil and elixir as it is messy. Skin has definitely improved and I would recommend. Also good to support breast cancer.

17 December 2023
Unprompted review
Rated 5 out of 5 stars

Company you can rely on

Products arrived well packaged and in time scale given, after care of company is excellent as well as the quality of the skin care products, family run company who obviously take pride and care in their products, service and customers.

16 December 2023
Unprompted review

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