highbornlondon Reviews 

401
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers are truly delighted with the skincare items, frequently sharing that their facial skin feels significantly softer, deeply hydrated, and wonderfully smooth after consistent daily application. Many buyers also appreciate the pleasant fragrances, elegant packaging, and prompt service that make their daily beauty routine exceptionally enjoyable and stress-free. Some reviewers were not happy with customer support responses and experienced adverse skin reactions when trying specific formulas. A few individuals additionally noted unexpected product consistency problems and felt that customer support fell short of their expectations.

What people talk about most

Product

Users describe positive interactions with product, noting that items leave skin feeling soft, smooth, and... See more

Quality

Reviewers mention positive feedback about quality, noting that the skincare range leaves skin feeling softer,... See more

Customer service

Customers had ambiguous experiences with customer service, reflecting mixed opinions. Many reviewers praise... See more

Service

Reviewers highlight positive aspects of service and products, noting great personal assistance and prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The service is great and the products, although not miracle workers are definitely beneficial for my 63year old skin!

Company replied

Rated 4 out of 5 stars

I found the company difficult to review because my experience was mixed. I took advantage of an offer on skincare. The products arrived on time. I found them to be ok, but not necessarily markedly bet... See more

Rated 5 out of 5 stars

I LOVE these products! I am currently undergoing immunotherapy & chemotherapy for breast cancer & needed something special for my skin which was crying out for nourishment. I’m so glad that I fo... See more

Company replied

Rated 5 out of 5 stars

As a new customer to Highborn tried the starter kit of eye gel, face serum, and night elixir as it was on special offer. Skin feels much softer and much less irritated. Consequently got the face moi... See more

Company replied


Company details

  1. Beauty Product Supplier

Written by the company

HighBorn is for discerning women who want to empower and release their own natural beauty with an honest, natural and realistic approach. No matter what you're facing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

401 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(401)

38 reviews in the last 12 months

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Rated 2 out of 5 stars

Not sure if Highborn is for me

Highborn was recommended to me by a friend so when I came across a Facebook post I clicked through to the website. As a BC survivor I liked the ethos of the company. Thought I would give the Four Phase set a try but somehow ended up buying three sets after being bombarded with cut price offers each time I tried to check out. Even now I keep getting emails and texts to check out my basket before it sells out!!! I regret deciding to order at all and cant believe I was so easily manipulated into buying more than necessary. I am not a lover of coconut or vanilla scented products but as I had opened one set had to try it as I have run out of my usual regime. I have to say my skin is very soft but after a week of using I have started to get a few spots and the eye serum stings on application. I haven’t experienced this before with my Elemis or Beauty Pie products. I am debating whether to return all three sets or just return two for now and persevere with the opened set to see if it settles down. If it does I can re order, if not I will return to my previous brands.

30 September 2023
Unprompted review
Rated 5 out of 5 stars

Glad I finally found my moisturiser

Hi
I’ve been using highborn moisturiser for a few months now and I can honestly say it’s lovely on my skin I’m so happy that I’ve actually found a moisturiser that is suited to my dry skin and has made an improvement immensely, would definitely recommend highborn products especially for older skin it’s amazing

2 October 2023
Unprompted review
Rated 5 out of 5 stars

I love this product and the company

I love this product and the company. They contribute to breast cancer and help women look and feel amazing ❤️All the products come in lovely packaging with a personal message from the owner who is so dedicated to her company and the breast cancer community. I would definitely recommend this product with 10 stars if I could!. It’s fabulous 👍❤️

1 October 2023
Unprompted review
Rated 3 out of 5 stars

Just arrived

Bit of a delay in receiving my order but a quick call to customer services rectified that and I received it 3 days later which was fab action from customer services. Only just started using phase four so that’s the reason for 3 stars. Love the smell, hint of coconut I think. Feels really good on my skin, I’m getting on now, in my 60’s so need all the help I can get. Think my eye area looks better and my neck in particular. Good size pots, only use a little so think it’ll last a long time. 😊👍

25 September 2023
Unprompted review
Rated 4 out of 5 stars

High quality skincare

I’ve just received my first order from HIGHBORN: the 4 phase collection. The website was easy to navigate, there is a first purchase discount code and a subscription reduction in price. I like the ethos of the company and focus on natural ingredients. My order arrived quickly and the products itself are beautifully packaged.
The creams smell lovely and have a medium consistency, easily absorbed into my skin.
I’ve entered 4 stars as my skin has broken out after 3 days of use. I’ll have to see how it goes whether I renew or not.

22 September 2023
Unprompted review
Rated 2 out of 5 stars

Unfortunately not for me

I was really looking forward to receiving these products but after using for a few days it's not for me. It doesn't smell good to me and my skin stings and feels dry after I have applied the products.

23 September 2023
Unprompted review
Rated 5 out of 5 stars

Best mascara ever

I bought a few different items for myself and as a present as I read lots of good reviews. I bought the mascara for myself and it is the best mascara I have ever used! It doesn’t smudge, lasts long and makes your eye lashes look amazing! Highly recommend!

24 August 2023
Unprompted review
Rated 5 out of 5 stars

So far very pleased

Firstly this is being sent from Sheila Riddoch. Just happens this is under my husband’s name!!
So far very pleased. Service is excellent and I love the products. No greasiness at all in the face serum nor the day and night creams. I absolutely love the smell.

1 August 2023
Unprompted review
Rated 5 out of 5 stars

Divine products

Firstly.. I love the ethos of this company.
The products are divine,my tired skin is again becoming radiant.
Very gentle, absolutely no bad reaction,which for my sensitive skin is a must.
Well done Highborn

2 August 2023
Unprompted review
Rated 5 out of 5 stars

Happy customer

I had my first Highborn products as a Christmas gift from my Son, and quite honestly I thought they were remarkable.
The eye and the face serum have made my skin so beautifully plump and soft I can highly recommend.
Please give it a try you’ll love it .

25 December 2022
Unprompted review
Rated 5 out of 5 stars

Amazing quality products

Amazing quality products, fast delivery, definitely worth investing in the skin care products, a little goes a long way, will definitely continue using on a regular basis 😀

4 August 2023
Unprompted review
Rated 5 out of 5 stars

I signed up to a subscription for a…

I signed up to a subscription for a package of products. I products smell lovely and were well packaged and I’m sure suit other skin types. For my skin they sat heavy on top so I’m going to try different products next time. But the 5 stars are for the customer service. When I got the charge for the renewed subscription this morning I emailed and explained I didn’t want the products but I’d forgotten to cancel my subscription. Within an hour I had a response and a refund and no pushy sales techniques to get me to continue with it. Thanks, great company ethos

3 August 2023
Unprompted review
Rated 3 out of 5 stars

purchased the tinted moisturiser in…

I purchased the tinted moisturiser in medium as I've always used this colour before in other products and I would say my skintone is medium, but it was to light for me wich us a shame and I dont want to order the darker colour incase that is not suitable because its very pricey and I carnt take the risk.but overall its a very nice product and feels great on my skin.

19 July 2023
Unprompted review
Rated 5 out of 5 stars

I tried Highborn

I tried Highborn, because I saw a friend of my daughter was using it and there was a brilliant offer of 50% off on an intro pack, truthfully.
It arrived, beautifully packaged and the jars are glass and screw top.
I have been using the
Eye gel, serum, moisturiser and night elixir and…..there is a difference 🤗
The lines around my eyes and puffiness have gone! My skin tone is much better and tighter.
So, I have just ordered more serum and night elixir and had a lovely free gift of Lip Balm. The free gift and the initial offer are all full size. The lip balm is excellent, lines reduced and lipstick looks much smoother.
The products can be used sparingly… it goes a long way and I can feel a difference each time I use it.
I am honestly nobody’s fool and only ever give praise when I mean it.
Anyway, I will be ordering the trial packs for both of my daughters as a special treat and hope that they will enjoy using the products as much as I am.
It’s really lovely to know that as well as using this therapy and it is a therapy for me, it’s me time, I am also helping other women who may or might be experiencing some form of breast cancer.
Thankyou 💕

16 June 2023
Unprompted review

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