HIGH-CLEAN Reviews 265

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality and effectiveness, especially for cleaning solar panels, windows, and roofs. Many highlight the excellent delivery service, noting its speed and efficiency. The overall service is frequently described as outstanding, with people appreciating the company's responsiveness and helpfulness in resolving issues. However, some customers also noted issues with their orders, including faulty components like the cleaner mixer or soap dispenser, and occasional problems with the pole's stability at full extension. A few people experienced delays with delivery, attributing these to the shipping carrier.

What people talk about most

Product

Clients share positive opinions on the product. Many reviewers are delighted with the quality and... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of the... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the fast delivery, with some... See more

Service

Users describe positive interactions with service. Many customers praise the excellent service and support... See more

Order

Customers had ambiguous experiences with order. While some reviewers found ordering simple and delivery... See more

Based on these reviews

Rated 5 out of 5 stars

Extendable brush head with water jets. Used it to clean outside of gutters,facia and soffit on large 2 story house. Connected 10mm hose to pressurised sprayer and used cleaning product to soften dirt,... See more

Company replied

Rated 5 out of 5 stars

I bought the 12.8m Aluminium Telescopic system to clean my Solar Panels. Great product which works extremely well even at the full extension. The Angle Adaptor is well designed and essential when us... See more

Company replied

Rated 5 out of 5 stars

Bought a basic 7.2m pole and brush for cleaning our solar panels and high level Velux windows. Found the instructions a bit difficult to follow but managed- first advice was check all parts but no gui... See more

Company replied

Rated 5 out of 5 stars

Ordering is simple and delivery was amazingly quick. Everything arrived in good order and the online videos helped with assembly. The instructions are in several languages but disjointed, I would pref... See more

Company replied


Company details

  1. Cleaning Products Supplier

Written by the company

Telescopische wasborstels Makkelijk, veilig en voordelig zelf uw zonnepanelen, ramen, rolluiken en houtwerk schoonmaken. De uitvinder van deze telescoopsteel. Vaak gekopieerd maar nooit geëvenaard! (zijn zelfs plastic stelen in omloop met onze kleuren trap er niet in!)


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

265 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

The telescopic aluminium pole.

The telescopic aluminium pole is excellent quality and delivery was prompt. Came with free soap dispenser which sprung a leak after about half an hour. Can see why it was free.

27 March 2026
HIGH-CLEAN logo

Reply from HIGH-CLEAN

Thank you for your review. We’re sorry to hear that the product did not meet our quality standards. We will send you a new soap dispenser right away to resolve this. Best regards Team High-Clean

Rated 2 out of 5 stars

Two aspects disappointed me

Two aspects disappointed me. The first is the brass valve which is a 'slack' fit in the water connector even when using the prescribed Gardena item. A slight knock can dislodge it. The second is the soap dispenser which is inconsistent in its performance. Occasionally it will supply soap but often it doesn't - the soap container merely gets pressurised and the soap leaks out.

The pole itself is solid, though if working at distance and at an angle such as when cleaning solar panels I would have preferred the lighter carbon version.

9 April 2026
Unprompted review
HIGH-CLEAN logo

Reply from HIGH-CLEAN

Thank you for your detailed feedback — we truly appreciate you taking the time to share your experience.

We’re sorry to hear that the brass valve connection and soap dispenser did not meet your expectations. The issue you describe with the valve fit is certainly not how the product is intended to perform, and we understand how this can be frustrating in use. The same applies to the inconsistent soap dispensing, this should function reliably, and we regret the inconvenience caused.

We would be happy to look into this further and find a suitable solution for you. This could include checking compatibility, providing guidance, or arranging a replacement if necessary. Please feel free to contact us directly via info@high-clean.com so we can assist you as quickly as possible.

Rated 1 out of 5 stars

I would love to be able to leave a…

I would love to be able to leave a honest and detailed review. However it is a bit difficult if it takes nearly two weeks for my items worth over £300 (one carbon pole) with accessories to arrive (UPS very poor 💩 service).
Ordered 29/3/26 packages picked up 30/3/.26.
It’s 7/4/26No idea when they will arrive??.

7 April 2026
Unprompted review
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Reply from HIGH-CLEAN

We’re very sorry to hear that your order was delayed—especially for a purchase of this value. We completely understand how frustrating that must have been.

We have contacted UPS, and they confirmed that your package has been delivered this afternoon. Unfortunately, the delay was caused by the recent holidays. While this doesn’t make up for the inconvenience, we would like to offer our sincere apologies.

We truly hope you can now start using your telescopic pole and that your experience with High-Clean, as well as with the product itself, will turn positive again.

Rated 5 out of 5 stars

The right product was dispatched…

The right product was dispatched quickly, arrived on time and was as described.

30 March 2026
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Reply from HIGH-CLEAN

Thank you very much for your positive review—we truly appreciate it!

Rated 5 out of 5 stars

Quality Equipment

Bought a 42ft aluminium pole. Excellent quality equipment and very well made.
If I was buying again I probably would buy the carbon fibre version, purely for the weight.
The aluminium pole is not that heavy, it’s more the strain on arms and shoulders when not working directly overhead.
Not a criticism at all as I’m very pleased with the product.
My facia boards are now lovely and clean compared to pre-High Clean purchase.

3 March 2026
Unprompted review
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Reply from HIGH-CLEAN

Thank you very much for your positive review—we truly appreciate it!

Rated 5 out of 5 stars

Makes it easy to reach

Bought a basic 7.2m pole and brush for cleaning our solar panels and high level Velux windows. Found the instructions a bit difficult to follow but managed- first advice was check all parts but no guide to what parts were included. Have tried product and it’s doing its job. A bit worried about how to care for the thin hosepipe when storing and there’s no advice on this. Quick delivery.

1 April 2026
Unprompted review
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Reply from HIGH-CLEAN

Thank you for your lovely review — we appreciate it!

Rated 5 out of 5 stars

I am delighted with the 7m kit

I am delighted with the 7m kit. It is as light as you could wish for but sturdy enough to brush when fully extended.
The 5 sided brush is particularly good around the windows and under the gutters. I am so pleased I paid the extra for the carbon fibre poles.

30 March 2026
Unprompted review
HIGH-CLEAN logo

Reply from HIGH-CLEAN

Thank you for your positive review! This is greatly appreciated

Rated 1 out of 5 stars

Bought this product and it's absolutely…

Bought this product and it's absolutely useless. I had to tape it up with duck tape and use wires as it was coming undone on the joints as soon as you go on the roof another joint came undone. The part where you put liquid on it works for 30 seconds as it used all the liquid immediately and you have to filled in again so im not sure how you supposed to use it. The pole it only works with 3 to 4 m any longer it bends. I think this product its worth £30 not £ 300 what I paid

20 March 2026
Unprompted review
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Reply from HIGH-CLEAN

Dear Sir,

We are very sorry to hear that you have had such a negative experience with our product.

Please note that you are always welcome to return the product if it does not meet your expectations, even after use.

We would be happy to assist you further. Could you please send us an email at info@high-clean.com? We will then work together with you to find a suitable solution.

Kind regards, Tessa

Rated 5 out of 5 stars

I highly recommend both the product and…

I highly recommend both the product and the company. I purchased a 24ft carbon fibre pole with a five-sided brush, and the support I received before and after the sale was outstanding. When a part failed, it was replaced immediately and without any hassle. Thank you, High Clean!

28 March 2026
Unprompted review
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Reply from HIGH-CLEAN

Thank you so much for your 5-star review! We truly appreciate your feedback.

Rated 5 out of 5 stars

Great product apart from the cleaner mixer

Ordering is simple and delivery was amazingly quick. Everything arrived in good order and the online videos helped with assembly. The instructions are in several languages but disjointed, I would prefer all instructions in one language together rather than have a sentence on each page amoung all the other languages. The items all performed well with one exception. The free cleaner mixer is faulty as the screw in feed connection blows off once water pressure is applied. I checke dthe thread which does look damaged, it still screws back in but then simply blows off again. Not upto the standard of the rest of the equipment.

23 March 2026
Unprompted review
HIGH-CLEAN logo

Reply from HIGH-CLEAN

Thank you so much for your 5-star review! We truly appreciate your feedback.
We understand your suggestion about the manual and agree that having each language fully written out, rather than mixing multiple languages step-by-step, would make it much easier to read. This is very helpful input, and we will definitely take it into consideration as we improve our documentation.

Thanks again for your support and for helping us get better!

Rated 5 out of 5 stars

Excellent company to buy from

Excellent company to buy from, very straightforward with payment and delivery as expected. The quality of the product was actually better than I thought I'd be getting, so highly recommended company.
The pole and brushes work well on my windows, fascia’s, gutters and solar panels.

Not sure why there was a music stand in the package with the kit. My Granddaughter thought it was great as she is using it to hold her sheet music on her electric organ.

22 March 2026
Unprompted review
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Reply from HIGH-CLEAN

Great to read, thank you for your nice review! 🎉 Enjoy your order!

Rated 5 out of 5 stars

Aluminium 12.8m System

I bought the 12.8m Aluminium Telescopic system to clean my Solar Panels. Great product which works extremely well even at the full extension. The Angle Adaptor is well designed and essential when used at full length providing clearance for the rest of the poles and allowing sufficient downforce on the brush to ensure the panels are cleaned..... Instructions and user video great. Would recommend the product - and although it comes at a price it is great value as my panels are kept clean from Sahara Dust etc and it pays back quickly by avoiding the need for hiring a cleaner !

17 March 2026
Unprompted review
HIGH-CLEAN logo

Reply from HIGH-CLEAN

Yay, mission accomplished! 🎯 Thanks for your review and enjoy your purchase!

Rated 5 out of 5 stars

The web site was easy to use

The web site was easy to use and find what I wanted. There descriptions were clear and understandable.
The item was dispatched quickly and arrived in the UK within 3 days. I very pleased with both the product and the company.

5 March 2026
Unprompted review
HIGH-CLEAN logo

Reply from HIGH-CLEAN

thank you very much for your order and happy to hear that you are satisfied with your purchase. Kind regards Team High-clean

Rated 1 out of 5 stars

I ordered a High Clean product 10 days…

I ordered a High Clean product 10 days ago. I still have not received delivery. This is a poor performance from UPS and reflects badly on High-Clean.

Update. Product delivered shortly after posting this review!
Will posting review of product in due course.

10 March 2026
Unprompted review
HIGH-CLEAN logo

Reply from HIGH-CLEAN

We are curious whether you have already started using your purchase and what your experiences are.

Rated 1 out of 5 stars

Worst buy I ever made.First time to try…

Worst buy I ever made.First time to try it since purchasing.Pole weighs a tonne and can’t be manoeuvred from the ground.Flimsy head and a waste of time.

27 January 2026
HIGH-CLEAN logo

Reply from HIGH-CLEAN

Dear customer,

We’re sorry to hear that you’ve had this experience with the product. This is certainly not the experience we want our customers to have.

If the product does not meet your expectations, you can always submit a return request by contacting us at info@high-clean.com. Our team will be happy to assist you further.

Kind regards.

Rated 5 out of 5 stars

Excellent company to buy from

Excellent company to buy from, very straightforward with payment and delivery as expected. The quality of the product was actually better than I thought I'd be getting for the price so highly recommended company.
Thanks 👍

27 February 2026
HIGH-CLEAN logo

Reply from HIGH-CLEAN

Thank you very much for your positive review.

Kind regards,
Team High-Clean

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