Very easy to order repeat prescriptions using the Hey pharmacy app. You have nothing more to do and the drugs arrive through the post a few days later. Much easier than contacting a surgery and going... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So easy to use, no messing and delivered in days, no queue for script, no pharmacy queue, only to be told sorry we can’t complete your order you’ll have to come back, Summary, don't shout too loud eve... See more
Hey Pharmacist is always efficient. The pharmacy reminds me when I should order and informs me if a holiday is due which could delay delivery. They tell me the request is at the doctor, when permitt... See more
Always really easy for me to place orders for my repeat prescription. Good regular, quick updates and I always get my order delivered promptly. Set up is fairly straightforward too and thankfully not... See more
Company details
Written by the company
Hey Pharmacist lets you order, track and get reminded about your NHS repeat prescription in just two taps and also book appointments for vaccines and other health services.
Contact info
Rowlands Pharmacy Online, WA7 3DJ, Rivington Road, Runcorn, Cheshire, United Kingdom
- 01928 761015
- help@heypharmacist.co.uk
- heypharmacist.co.uk
4.7
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service, can't fault it, so easy to use.
10 November 2025
Unprompted review
Never had a problem!
10 November 2025
Unprompted review
My reminders always come to remind me…
My reminders always come to remind me then my prescription always arrives soon after and it's free postage
10 November 2025
Unprompted review
So easy to order repeat prescription…
So easy to order repeat prescription and a rapid turnaround
10 November 2025
Unprompted review
Very happy customer
Used Hey Pharmacist for a few years now. Never had a problem.
If I’d had to contact them- due to my gp errors, they have dealt with it & sorted it out so quickly.
Brilliant service & I’m very happy.
10 November 2025
Unprompted review
Recommended
Arrived promptly and correctly, well packaged. A very convenient way to receive my prescriptions.
6 November 2025
Unprompted review
Great service.
It’s so easy; I love it.
A rare example of a fluid, intuitive, easy digital service.
25 October 2025
Unprompted review
Prompt reminders when to order repeat…
Prompt reminders when to order repeat prescriptions.
Always kept informed on the progress of the order.
Cannot fault the service
10 November 2025
Unprompted review
It does what it says on the tin
It does what it says on the tin. I click order and the package drops through my letterbox a few days later. Great service 10/10. Keep up the excellent work.
6 November 2025
Unprompted review
Professional and fast safe…
Professional and fast safe service.Thank you.
10 November 2025
Unprompted review
First class service
First class service , quick and efficient. Very reliable.
27 October 2025
Unprompted review
It is such an easy process to order my…
It is such an easy process to order my medication through the app and it arrives in the post a couple of days later. I think it makes doctors lives easier and their is no queuing in the pharmacy for simple repeat prescription allowing them to focus on other more complicated matters. I have had nothing but the best experience with Hey
16 October 2025
Unprompted review
Service is seamless
Service is seamless. App works really well and delivery is prompt and reliable.
10 November 2025
Unprompted review
Time for change
When I first joined up many years back things were very impressive/speedy delivery all good. Last few have been shocking as in over a week. So much I've took the decision to bin them off and go elsewhere. When its your medication thats needed and important then its just not acceptable this day and age.
15 October 2025
Unprompted review
Reply from Hey Pharmacist
Hello,
Thanks for taking the time to leave a review, as all feedback is valuable to us.
We advise ordering 7-10 days before due, so that medication arrives in good time, and I can see all of your previous orders have been within this timeframe.
If you need any help from the Hey Pharmacist support team, you can message us on the app or by emailing help@heypharmacist.co.uk.
Best wishes,
Hey Pharmacist
Don’t tell everyone
So easy to use, no messing and delivered in days, no queue for script, no pharmacy queue, only to be told sorry we can’t complete your order you’ll have to come back, Summary, don't shout too loud everybody will want this 5 star service…..Thanks for being there.
10 November 2025
Unprompted review
Getting slower
The turnaround time from prescription request to delivery is now over one week, whereas it used to be 3 to 4 days. This has resulted in me running out of meds for the last two requests.
10 November 2025
Unprompted review
Reply from Hey Pharmacist
Thanks for taking the time to leave a review.
As you've not responded to Trustpilot's request for more information, so that we can locate your Hey Pharmacist account and reply correctly, we're not able to respond with specifics to your review.
You can contact the Hey Pharmacist support team on the app or by emailing help@heypharmacist.co.uk.
Best wishes,
Hey Pharmacist
Very easy
Very easy - a couple of clicks and my meds arrive a few days later.
7 November 2025
Unprompted review
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