Hey Baby 4D Reviews 

2,289
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 404 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff and the warm, welcoming environment, noting that the sonographers are very thorough, professional, and explain every detail clearly during scans. Many visitors also love receiving wonderful, detailed photos of their babies along with special keepsakes like heartbeat bears to take home. However, some people mentioned feeling rushed or experiencing a lack of compassion during particularly difficult moments, such as when receiving unexpected distressing news. A few reviewers also experienced frustrating communication issues regarding missing test results, service delays, or incorrect information provided at the clinics.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members are incredibly professional,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the appointments as... See more

Service

Customers consistently note positive experiences with service, highlighting incredible scans and very helpful... See more

Product

Users describe positive interactions with product, consistently praising the incredible quality of the scan... See more

Location

Consumers find location to be convenient and easy to access. Reviewers frequently mention visiting various... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The most incredible experience ever, they got the most perfect pictures and the best sound of baby’s heartbeat! We didn’t want to know the gender so they managed to keep it hidden from us which was a... See more

Rated 5 out of 5 stars

Had a really lovely experience here for our 3D scan. The initial scan didn’t go as planned and the sonographer couldn’t get clear photos, so we were given another appointment to come back a few we... See more

Rated 5 out of 5 stars

What a gorgeous and unforgettable moment. Right from the lovely and welcoming women at the front desk down to the sonographer who spoke all the way through the scan, telling me and my partner about... See more

Rated 5 out of 5 stars

We attended the Hayes branch. We had a wonderful experience at the clinic. The lady on reception and the sonographer who conducted our scan (I believe her name was Goldie) were both absolutely... See more

Company replied


Company details

  1. Pregnancy Care Center
  2. Maternity Store

Written by the company

The official Hey Baby 4D ultrasound clinic review profile. Hey Baby 4D provide private ultrasound services to expectant parents throughout pregnancy, including reassurance scans, gender scans, 4D scans and NIPT services. Our clinics only hire qualified and experienced sonographers to ensure the safety of you and your baby at all times. With our exclusive gender reveal lighting, lovely merchandise and simple online booking system, you can be sure of a professional and supportive experience with us. Hey Baby 4D has clinics all over the country. Follow the link on our profile page to find your nearest clinic.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(2,289)

384 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely service

Lovely service, sonographer is always friendly and attentive. Girls at reception are really sweet and inviting. I’ve been here once before for my early pregnancy scan now went for my gender reveal and growth scan. Had a great experience- left very happy with lovely memories! Really helpful they’re open on a Sunday too.

7 June 2026
Unprompted review
Rated 5 out of 5 stars

We had our first ever 4D scan here

We had our first-ever 4D scan here and it was such a wonderful experience. The ladies on reception were incredibly welcoming, and the sonographers were fantastic. They provided great insight throughout the scan, explained everything clearly, and were very friendly and chatty.
They made both me and my partner feel completely comfortable and at ease from start to finish.
Thank you all so much for such a lovely experience!

7 June 2026
Unprompted review
Rated 5 out of 5 stars

another lovely visit..

Each time I visit this clinic im always met initially with friendly smiling faces at the front desk. Its really warm and inviting which helps relax me, especially if im suffering with some nerves. The whole experience was smooth from start to finish, everything was explained in detail to me, The lady who performed my scan was so friendly and patient with my toddler in the room and we even got a special surprise with coloured lighting to reveal our babies gender. Would deffo recommend. Thanks guys for such a special experience.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Second visit here

Our second time visiting for a gender reveal and everything went just perfect. Fantastic experience with a lovely team (Hopefully won’t see you guys again!) Thank you again

30 May 2026
Unprompted review
Rated 1 out of 5 stars

Do not recommend

Do not recommend. I am very disappointed with my experience with this clinic regarding my blood test. I was initially told at the clinic that results would take 2–5 days.
When this timeframe passed, I called on day five (22/05) and was then told I would receive results by Saturday 23/05 or at the latest Monday 25/05. Despite this reassurance, no results were received.
On the 25/05 evening, I contacted them again and only after this did I receive a different explanation stating that results take 5–10 working days after the sample reaches the laboratory. This was never communicated to me at any earlier stage, either during my appointment or during my follow-up call when specific dates were given. This has resulted in repeated incorrect expectations, avoidable stress, and a lack of trust in the information provided.
In addition, the blood draw was not successful on the first attempt. The practitioner was unable to take the sample and I was left with a significant bruise afterwards. I have very visible veins and pale skin and should be an easy patient, which made the failed attempt even more frustrating.
I also received a marketing email while waiting for results encouraging patients to leave a Google review and enter a raffle to win a £50 Amazon voucher. In my view, this raises concerns about how representative some of the Google reviews may be.
Overall my experience has left me with serious concerns about communication, consistency of information, and reliability of the service.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Hey Baby have amazing staff and are…

Hey Baby have amazing staff and are friendly and welcome from start to finish. The sonograther is full of knowledge and goes through every thing thourougly and was proffessional and cheerful which made us feel comfortable.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, staff are really lovely, the scan experience is lovely, been here with all 3 of my babies.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

It was my first ultrasound and they made my experience happy and meaningful. Staff are lovely. I highly recommend.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend.

Highly recommend.
I had a lot of questions before booking, they were all answered quickly and they provided lots of reassurance.
Lovely big, bright and cheery reception full of balloons and teddies, with a seating area. Toilet also available.
The room we went in was large - we had 8 people with us anhd still plenty of room. It also had balloons/baby boxes for decoration and big sofas, so it felt less clinical and more intimate.
I was allowed to go in alone at first with my partner just for reassurance.
The lady was very kind and reassuring, talks to me throughout about what she was doing and how everything was looking.
Baby was hiding, no matter how much she tried to make him move so she said go for a walk/have a cold drink and sugary snack and we’ll try again. Which I thought was very considerate rather than having to come back another day.
Afterwards, I looked at the photos and was allowed 3 to print off , the rest are sent via a link.
We also purchased a heartbeat bear for my baby’s sister so she can listen to him whenever she wants, she was over the moon with this.
Very happy, calm and reassuring experience, highly recommend.
I’ll also note it was very well priced compared to some other places.

16 May 2026
Unprompted review

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