Hertz Car Sales IRL Reviews 

253
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff members are extremely helpful, professional, and transparent throughout the entire purchase process. People also deeply appreciate the exceptionally smooth user experience and efficient service when acquiring a new vehicle. Consumers note that representatives go above and beyond to answer questions and ensure everything runs seamlessly. Some reviewers were not happy with unexpected mechanical problems, faulty parts, or missing items after completing their vehicle purchase. A few buyers noted that resolving these unexpected issues or getting a response regarding missing accessories proved difficult.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly during their car-buying journey.... See more

Service

Customers had positive experiences with service, describing the overall process as smooth, quick, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for going above and... See more

Product

Users describe positive interactions with product, expressing that their vehicles arrived in perfect... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the smooth, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently purchased a car from Stephen at Hertz Car Sales, Cork city. From start to finish, Stephen could not have been more helpful or approachable! Any query, big or small, was no problem to Stephen... See more

Rated 5 out of 5 stars

I recently purchased a car from Hertz and dealt with Souhail. I spotted the car online and rang the shop in Dublin. He was very enthusiastic and eager to get a deal done from the beginning. We had lot... See more

Rated 5 out of 5 stars

I bought a car from Hertz on North Circular Rd three days ago. I want to especially thank Souhail for his excellent service and professionalism. He was attentive from the first call, answering my ques... See more

Rated 5 out of 5 stars

Bought my 23 Ford Focus through Hertz with the scrappage trade-in. Mark Cleary assisted me. Mark was amazing throughout the process. He was absolutely brilliant. Thanks, Mark. Even with the hiccups t... See more


Company details

  1. Car Dealer
  2. Car Finance and Loan Company
  3. Used Car Dealer

About Hertz Car Sales IRL

Written by the company

Hertz Car Sales dealerships have a wide variety of nearly new cars to choose from, with multiple leading car brands, models and specifications available. With a vast choice from our extensive fleet, we meticulously pick the best to sell on our forecourt. As you’ll find when you visit our used car dealerships, our cars aren’t old - they’re nearly new. Over the course of their young life, all our cars have been methodically maintained and kept spotlessly clean with weekly valeting, making our stock showroom fresh. With our arrival in the heart of North Dublin, Blarney, Cork, Dun Laoghaire and now Limerick, Hertz Car Sales changes the used car landscape in Ireland, bringing a new experience to the affordable used car market. Compare our prices and you’ll realise just how competitive we are. We endeavour to be the cheapest in the market place, but that doesn’t mean we cut back on our high standards or level of service. Our goal is to build on our long established reputation, to ensure we continually deliver on our high standards of customer service and ensure that we have exceptionally satisfied customers. Buying a car doesn’t have to be complicated. Our aim is to keep the whole process as simple as possible while still offering a 5 star service! USED CARS FINANCE APPLICATION LOCATIONS CONTACT US

Contact info

4.8

Excellent

TrustScore 5 out of 5

253 reviews

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No recent history of asking for reviews

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4.8

All reviews

(253)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

RENAULT Kadjar

Recently purchased a Kadjar at Hertz , Cork . Killian was very welcoming and easy to deal with.
He made the whole process run seamlessly and I would have no issue recommending hertz and Killian.

10 April 2024
Unprompted review
Rated 5 out of 5 stars

I recently bought a car from them

I recently had of purchasing a vehicle from Hertz car sales. From start to finish the process was ,transparent, and smooth. Throughout the negotiations, Cormac Smyth - car sales manager, was fair, honest and transparent. He patiently answered all my questions and address any concerns I had. He is really person centred, guided me Throughout bying process. I highly recommend Hertz sales car in the market for a quality pre-owened car.

6 April 2024
Unprompted review
Rated 5 out of 5 stars

10 out 10

From the moment I walked through the doors, I was greeted with warmth and professionalism that made me feel valued as a customer.I was particularly impressed by the knowledge and expertise of your staff. He took the time to understand my needs and preferences, guiding me through the process with patience and clarity.Furthermore, the efficiency and transparency displayed throughout the purchasing process were truly commendable. Overall, I cannot speak highly enough of my experience at
Cormac Smyth. Your dedication to excellence sets you apart in the industry, and I will not hesitate to recommend your dealership to friends and family in the future.. Thank you for your assistance Cormac..

10 April 2024
Unprompted review
Rated 5 out of 5 stars

Responsive and Stress Free Purchase

A great, professional service from beginning to end. Dave is responsive and very easy to deal with. He made the entire process straight forward and stress free. Highly recommend. Thanks Dave, we’re delighted.
Gráinne and Clara

8 April 2024
Unprompted review
Rated 5 out of 5 stars

5 star service

From the initial contact with hertz to the collection of the car I can't praise the service enough. Dave was on the phone to me going through all options in the selection and ultimately the purchase of the car. On the day of collection he had the paperwork ready to go and went through it with a fine tooth comb ensuring that we understood every aspect of the agreement. Once the paperwork was sorted dave and team went through the car setting up the android Auto and the controls . I would recommend hertz for your car needs and in particular dave who was very pleasant and professional.

5 April 2024
Unprompted review
Rated 5 out of 5 stars

I was in speaking to Sean (I can’t…

I was in speaking to Sean (I can’t remember his surname sorry) but his customer service was above and beyond when it came to answering every question I had about a vehicle I was interested in. I didn’t purchase anything as I was just in to browse and Sean was aware I wasn’t in to buy something on this day but he was still very professional and kind.

20 March 2024
Unprompted review
Rated 5 out of 5 stars

The car sales man Sean

The car sales man Sean, was extremely helpful and such a genuine helpful guy in every sence! He went way beyond to make the experience of choosing a car a pleasure. Absultly noting was a chore for him. And may l add, a proper young gentleman!

10 February 2024
Unprompted review
Rated 5 out of 5 stars

Dealing with Cormac was a delight

Dealing with Cormac was a delight. Everything fully explained in terms that were understandable no vehicle jargon. Car is a delight and all I could ever ask for. Gladly recommend Hertz and Cormac to deal with

16 March 2024
Unprompted review
Rated 5 out of 5 stars

David Delea

Many Thanks to David Delea for outstanding service. It was hassle free and no worries.

I would definitely recommend David and Hertz.

16 March 2024
Unprompted review
Rated 5 out of 5 stars

An amazing experience with Hertz and Dave

I had an amazing experience with Hertz, especially Dave!!!! I went in with just a thought of buying a used car but Dave was soo convincing and great with his work, he made me buy a lovely skoda car which was out of my decided budget but worth buying it. The process was tbh filled with a lot of ups and downs but everytime i talked with Dave he just comforted me with his solutions and expertise. Because of Dave I was able to buy this lovely car. So thanks Dave for everything 🙏🏻😊

14 March 2024
Unprompted review
Rated 1 out of 5 stars

AVOID Hertz Car Sales Dun Laoghaire

I would not recommend Hertz Car Sales Dun Laoghaire!

I went out to Hertz Car Sales Dun Laoghaire on Saturday to view a Volkwagen t roc, I brought it for a test drive and loved the car. I was trading in my own car and buying that one. I sat down with the salesman and went through everything and he made me an offer on my trade in which I wasn’t happy with so told him I would get back to him. He said he would try get a better deal and get back to me but he wasn’t back in work until Tuesday which was grand.

Tuesday came and the sales man text to ask was there a good time for a call which I replied and said anytime. He rang me and told me the deal was €17,000 cash along with my trade in which was a better deal. I told him I would get back to him today Wednesday.

This morning Wednesday came and he text to ask if I had any more thoughts on our phoncall yesterday which I replied to and said I’m up to my eyes in work and would give him a call after lunch.

I text before I rang him and said I just want to double check the deal was €17,000 cash and my trade in as I was ready to buy. He said yep I got the approval from the sales manager €17,000 cash and my trade in. I said is that the best deal and he said if you pay a deposit I can try get a bit more off and bring it down to €16,850. I asked how I pay the deposit and he said over the phone so I called him a paid a €1,000 deposit over the phone.

The sales man called me back an hour late to say the sales manager has decided that he’s not selling now for €17,000 cash plus my trade in even tho it was already agreed and has been discussed for the last 2 days!

He then said we can still sell to you but you’ll need to put another €990 to the car which I said not a hope. He’s processed a refund which usually takes 3-5 working days but with the bank holiday it will most likely be next week. So now I’m down €1,000 euro to buy a car!

I have all the text messages in writing to say the deal was agreed by the sales manager of €17,000 cash and my trade in then for him just to decide after I’ve paid a deposit of €1,000 that he has gone back on the price and now wants an extra €990.

Absolute disgrace, would not recommend because clearly even tho a price is agreed they will want more. Definitely do not pay a deposit over the phone to this company.

13 March 2024
Unprompted review
Hertz Car Sales IRL logo

Reply from Hertz Car Sales IRL

Hi Sarah, we are very sorry to hear about your experience with us, we'd like to take this opportunity to apologise to you for the mix up we made when processing your deal. We know an apology cant make up for the hassle this mistake caused you but we offer it nonetheless.

Rated 5 out of 5 stars

We had a very good experience with…

We had a very good experience with Hertz Car Sales in Cork City. David was professional, very helpful and available for any question to an extend of shipping our car from another branch for us to collect , upon arrival the paperwork was ready for us . All in all David’s service was the best our journey with Hertz Cork City was a smooth one . I recommend Cork City Hertz with soo much confidence.

8 March 2024
Unprompted review
Rated 4 out of 5 stars

Skoda Flavia

Sales personnel were very attentive and informative. However it was sold to us with a slow puncture in the front passenger wheel. This information came up on the dashboard display along with the fact that both keys require new batteries. Not a good way to sell the car.

18 November 2023
Unprompted review

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