We were in need of a new freezer, after looking at some in a major retailer just to get an idea of size & cost etc and to be advised of a delivery charge, we returned to Herne Bay Domestics once m... See more
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Review summary
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Reviews shaping this summary
Needing a replacement washing machine as my AEG integrated.model had finally died after 25 years hard use, I simply called Herne Bay.domestics and asked Nick to recommend a suitable replacement. He r... See more
Company replied
Placed an order with Matty yesterday morning for a fridge freezer. Dave and Chip delivered said fridge freezer before 10am today. Excellent service, friendly people and very efficient. Thank you on b... See more
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Absolutely superb. Bought a tumble dryer: arranged next day delivery at time slot that worked for me. Dryer delivered correctly on time with care. Herne Bay Domestics (HBD) team then sorted out an i... See more
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Company details
Written by the company
Herne Bay Domestics is an independent, family-run business which was established on the Herne Bay high street in 1984. Our reputation is built upon a combination of high-level customer service and care, and the ability to provide a large stock of domestic appliances at extremely competitive prices, as a result of close relationships with major manufacturers and being part of Euronics. We therefore believe that we have found the right balance between being able to care for the needs of every individual customer, whilst still often being able to offer the same products and prices as the biggest retailers in this field. Our team of delivery drivers and engineers are able to install every product we sell, as well as being able to demonstrate to customers how their new appliance works, and answering any queries on this matter. Meanwhile, our sales team are immediately on hand to fix any subsequent issues, as opposed to having to go through call centres and long queues. Our friendly team are always on hand and happy to help, either in-store or over the phone. Call: 01227 361536 for free help and advice on anything you may need. Phone lines open 09:00 – 17:00, Monday to Saturday.
Contact info
89 High Street, CT6 5LQ, Herne Bay, United Kingdom
- 01227 361536
- sales@hernebaydomestics.co.uk
- hernebaydomestics.co.uk
5.0
Excellent
241 reviews
No recent history of asking for reviews
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Great Service, Speedy and Fairly Priced
Our Baumatic double oven was overheating within the main oven, I checked on the Herne Bay Domestics website, couldn't see Baumatic as a brand they covered, but rang anyway and they said they did.
Visit booked for two days later, great guy, Leo, turned up and established that it probably was the thermostat. Spent a bit of his time sourcing one and returned to fit it a few days later.
The replacement part worked a treat and so saved us in excess of £500 for a new oven. Leo explained everything patiently and with good humour - good guy. Herne Bay Domestics will always be my first port of call from now on.
28 July 2025
Unprompted review
Reply from Herne Bay Domestics
Hi John, thank you for sharing your positive experience. We're so glad to hear that Leo could assist efficiently and that the repair saved you from a costly replacement. We will make sure Leo receives your kind feedback. We appreciate your kind words and are pleased to hear Herne Bay Domestics will be your first choice in the future. Your satisfaction is our priority, and we look forward to assisting you again, if you need us. Thank you for choosing Herne Bay Domestics!
Excellent company
Good prices, clarification of order, quick delivery service and regular updates as to progress. Used a couple of times now and always the same excellent service
2 July 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Lynn, thank you for your kind feedback and continued trust in our service. We're delighted to hear that you consistently experience excellent service, including competitive prices, clear order communication, quick delivery, and regular updates. Your satisfaction is our top priority, and we look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
My washing machine started to go wrong…
My washing machine started to go wrong and Herne Bay domestics sent a repair man out who fixed it and advised we may be lucky and the fix would last but unfortunately the machine was totally clogged. After a week it died for good and so I ordered a machine from Herne Bay Domestics who delivered and fitted within 2 days of the order. The delivery was free but to fit and take away the old one was £90 but that was money well spent as the machine was built in and the delivery guys did a brilliant job of butting the new machine in and attaching the cupboard door. Brilliant company, I would use again and highly recommend. Give a local firm a try before looking elsewhere.
2 July 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Malcolm, thank you for your detailed feedback and for recommending Herne Bay Domestics. We're glad our HBD team could quickly resolve the initial fault with your appliance and that you were pleased with the delivery and fitting service. It's great to hear that the new machine is working well and that you found our team to be professional and efficient. We appreciate your support of local businesses and look forward to assisting you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
This company is outstanding
This company is outstanding, wonderful customer service, good choice & competitive prices. I would especially like to thank Nick in the sales team. He is very helpful, knowledgeable, understanding, extremely pleasant & accommodating. We would not go anywhere else for electrical goods, repairs or advice. Thank you very much for your guidance, thanks too to the delivery guys.
30 June 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Gilly, thank you for your kind words and for highlighting Nick's excellent service. We are delighted to hear that you value our customer service, product selection, and competitive prices. Your loyalty means a lot to us, and we appreciate your trust in our HBD team for electrical goods, repairs, and advice. We will be sure to pass along your gratitude to Nick and the delivery team. Looking forward to serving you in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Efficient, friendly service for a decent price
Efficient, friendly service for a decent price. Needed a chest freezer quickly as it’s the hottest day of the year so far and I just moved into a new home and managed to source one here with same day collection. Really friendly team too will definitely purchase from here again
30 June 2025
Unprompted review
Reply from Herne Bay Domestics
Good morning, thank you for your kind words and for sharing your experience regarding our collection service at Manston! We're glad our friendly HBD team could assist you efficiently, especially during such a hot day!! It's great to hear you found our prices reasonable and that your experience was positive enough to consider shopping with us again. We look forward to serving you in the future and appreciate your support. Thank you once again for choosing Herne Bay Domestics!
We have used Herne Bay Domestics on…
We have used Herne Bay Domestics on several occasions and without exception they offer an excellent service ranging from repairs to replacements. Always a good response time and very friendly and knowledgeable staff. Latest applicance (a dishwasher) was ordered and installed with three days. Highly recommended.
26 June 2025
Unprompted review
Reply from Herne Bay Domestics
Hello M Lee, thank you for your kind words and continued trust in Herne Bay Domestics. We’re delighted to hear that our HBD team consistently provides prompt, friendly, and knowledgeable service, and that your recent dishwasher installation met your expectations. Your recommendation means a lot to us, and we look forward to assisting you with any future needs. Thank you again for choosing Herne Bay Domestics!
Excellent service
We much appreciated the excellent service of Herne Bay Domestics. Very helpful and friendly repair men fixed our cooker enabling us to keep and not dump a repairable appliance. Also fitted a new Liebherr freezer with 10year guarantee which seems a great deal.
Thank you Herne Bay Domestics.
25 June 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Hugh, thank you for your kind words and positive feedback. We're extremely glad to hear that our HBD team was helpful and friendly, and that we could assist in repairing your cooker and fitting your new 10 year warranty Liebherr freezer! Providing excellent service and value to our customers is our priority, and we're pleased you are satisfied. If you need any further assistance in the future, please don't hesitate to contact us. Thank you for choosing Herne Bay Domestics!
Excellent Company
Excellent service. Polite, careful delivery men. I looked at several companies. Although the price of the item (Bosch tumble dryer) was identical, all of them charged between £20 and £30 delivery. Herne Bay Domestics offer free delivery. Choosing Herne Bay Domestics therefore, was the company to choose. Wouldn't go anywhere else now for my electrcal goods.
25 June 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Kate, thank you for your kind words and for choosing Herne Bay Domestics. We’re delighted to hear you appreciated our polite and careful delivery service, as well as our free delivery offer. We truly value your trust and are pleased we could provide a competitive option for your appliance needs. Your satisfaction means a lot to us, and we look forward to serving you again in the future, if you need us!
Great service by our two delivery team…
Great service by our two delivery team members who went above and beyond on a trip round the property to install my lovely new washing machine thank you once again for good service with little disruption
25 June 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Sandra, thank you for your kind words and positive feedback! We're delighted to hear that our HBD delivery team provided excellent service and went above and beyond to ensure your new washing machine was installed smoothly. We truly appreciate your recognition and look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Absolutely made up with my experience…
Absolutely made up with my experience of this company, first time I’ve used them and will definitely use again!
10 June 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Jackie, thank you for sharing your positive experience. We’re delighted to hear you’re pleased with our service and that you plan to use us again. Customer satisfaction is our top priority, and your feedback motivates us to continue delivering excellent service. We look forward to serving you in the future. Thank you for choosing Herne Bay Domestics!
Absolutely amazing service- faultless
My elderly mum’s fridge suddenly broke and I needed a replacement urgently- I called Herne Bay Domestics at 10:30 am and I had a new one delivered in less than 2 hours!!! I can’t praise them enough - what complete stars, thank you so much HBD, I wholeheartedly recommend them
29 May 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Edwin, thank you for your kind words and for taking the time to share your experience. We’re delighted to hear we could assist quickly and effectively during an urgent situation for your mum. Providing prompt and reliable service is our priority, and it’s wonderful to know you wholeheartedly recommend us. Your appreciation means a lot to the team at HBD. Thank you for choosing Herne Bay Domestics!
I phoned for a hob replacement and it…
I phoned for a hob replacement and it was delivered that afternoon. Fantastic service from the friendly man who answered the phone and discussed my options to the delivery driver who carried it in for me
14 April 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Lorraine, thank you for your lovely feedback! We're delighted to hear that your hob replacement was delivered promptly and that our HBD team provided friendly and helpful service from your initial call to delivery. We truly appreciate your kind words and are glad we could meet your expectations. We look forward to assisting you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Gas Hob from Herne Bay Domestics
We visited Herne Bay Domestics at midday on Tuesday, looking to buy
a replacement gas hob.
It is just before midday on Wednesday.
The new hob is fitted and working and the superb fitters have already departed, with the old hob
Beat that!
7 May 2025
Unprompted review
Reply from Herne Bay Domestics
Hi John, thank you for your fantastic feedback! We're delighted to hear that your visit was smooth and that your new gas hob is now fitted and working perfectly. The HBD team takes pride in providing efficient service, and it's great to know you appreciated the professionalism of our delivery installers. We look forward to assisting you with any future needs, and thank you for choosing Herne Bay Domestics!
Dependable Herne Bay Domestics
The company is local, trustworthy and reliable. Their prices are competitive with the big stores and you know your money is going into the local economy. The staff are very knowledgeable and personable. Used before for repairs too - very handy.
25 April 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Paul, thank you very much for your kind words. We're glad to hear you find our prices competitive and appreciate our knowledgeable, personable staff. It's great to know that our local, trustworthy business has been helpful for both your purchases and repairs. We truly value your continued support and look forward to serving you in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Excellent Service
I recently ordered a Bosch Single Oven. Not only was the price competitive, delivery was free and the cost of installation, removal of packaging and taking my old oven was very reasonable. Indeed considerably less than other well known suppliers.
Placing the order was straight forward, I could choose a delivery day and received a text the day before it was due to notify me of my allocated time slot.
The guys on the day did an excellent job.
I’m very happy with the product and the whole experience. I would not hesitate to recommend.
Thank you very much.
Maureen Hills
23 April 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Maureen, thank you for your wonderful feedback! We're delighted to hear that you found our pricing competitive, and that our delivery, installation, and removal services met your expectations. It's great to know the HBD team on the day did an excellent job and that you're very happy with both the product and your overall experience. We truly appreciate your recommendation and look forward to assisting you in the future. Thank you for choosing Herne Bay Domestics!
Gold standard service
We have used HBD before and once again they have delivered...quite literally. We placed the order online (mid afternoon) and had a confirmatory phonecall within 30mins followed texts to outline the delivery plan. The goods were on our doorstep at 0830 the next day and, within 30 minutes, the old oven had been removed and new one installed. What service!
The two installers were chatty, helpful, and informative. They left no mess and gave clear instructions for first use.
Thankyou for a level of service that is gold standard and is the key reason we have used the company once again
25 April 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Paula, thank you for your fantastic review, kind words and for choosing HBD again. We're delighted to hear that our service exceeded your expectations, from prompt communication to swift delivery and professional installation. It's rewarding to know our team’s helpfulness and attention to detail made your experience a positive one. We truly appreciate your continued trust and look forward to serving you in the future. Thank you for choosing Herne Bay Domestics!
Great service
Great service
Fast free delivery to Broadstairs, cheaper than curry’s, great communication and friendly staff
This will be my new go to place for my white goods
16 April 2025
Unprompted review
Excellent service all round
Excellent service all round. It is so nice to talk to a human being. My combination machine died after 23 years and the staff at Herne Bay Domestics were so helpful. Kept me well informed and it arrived early. So thanks again.
10 April 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Pauline, thank you for your wonderful review! We’re thrilled to hear that you received excellent service and found it refreshing being able to talk to a member of staff. It's great to know our team at HBD was helpful in replacing your applaince after 23 years! We appreciate your kind words about keeping you informed and delivering your new appliance early. Your satisfaction is our priority, and we look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
This company was a pleasure to deal…
This company was a pleasure to deal with. They are efficient, courteous and helpful. They give a day and time slot for delivery or call out. They then phone about fifteen minutes before they arrive. On arrival they are fast and totally efficient. I wouldn't hesitate to recommend them.
24 March 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Barry, thank you for your wonderful review! We're delighted to hear that you found our HBD team efficient, courteous, and helpful. It's great to know that our delivery scheduling and advance notification made your experience smooth. We strive to provide a fast and effective service, and your recommendation means a lot to us. We appreciate your kind words and look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Superb service
Superb service, I ordered a washing machine online, very easy to use website, I was sent an email the day before the delivery date giving a three hour delivery time. The machine was delivered on time, all packaging removed and taken away, and the machine placed in my kitchen as requested, I didn't pay for installation. The old machine taken away as requested and paid for. The delivery guys where friendly and professional. This is my third time of using Herne Bay Domestics and I will continue to do so, I suggest you give them a try too.
26 March 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Paul, thank you for leaving this fantastic review! We’re thrilled to hear that you found our website easy to use and that your washing machine was delivered on time by our HBD team. It’s great to know that the removal of your old appliance and packaging met your expectations. We appreciate your loyalty as a returning customer and are delighted to have earned your trust. Thank you for recommending us, and we look forward to serving you again in the future! Thank you for choosing Herne Bay Domestics!
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