We were in need of a new freezer, after looking at some in a major retailer just to get an idea of size & cost etc and to be advised of a delivery charge, we returned to Herne Bay Domestics once m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Needing a replacement washing machine as my AEG integrated.model had finally died after 25 years hard use, I simply called Herne Bay.domestics and asked Nick to recommend a suitable replacement. He r... See more
Company replied
Placed an order with Matty yesterday morning for a fridge freezer. Dave and Chip delivered said fridge freezer before 10am today. Excellent service, friendly people and very efficient. Thank you on b... See more
Company replied
Absolutely superb. Bought a tumble dryer: arranged next day delivery at time slot that worked for me. Dryer delivered correctly on time with care. Herne Bay Domestics (HBD) team then sorted out an i... See more
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Company details
Written by the company
Herne Bay Domestics is an independent, family-run business which was established on the Herne Bay high street in 1984. Our reputation is built upon a combination of high-level customer service and care, and the ability to provide a large stock of domestic appliances at extremely competitive prices, as a result of close relationships with major manufacturers and being part of Euronics. We therefore believe that we have found the right balance between being able to care for the needs of every individual customer, whilst still often being able to offer the same products and prices as the biggest retailers in this field. Our team of delivery drivers and engineers are able to install every product we sell, as well as being able to demonstrate to customers how their new appliance works, and answering any queries on this matter. Meanwhile, our sales team are immediately on hand to fix any subsequent issues, as opposed to having to go through call centres and long queues. Our friendly team are always on hand and happy to help, either in-store or over the phone. Call: 01227 361536 for free help and advice on anything you may need. Phone lines open 09:00 – 17:00, Monday to Saturday.
Contact info
89 High Street, CT6 5LQ, Herne Bay, United Kingdom
- 01227 361536
- sales@hernebaydomestics.co.uk
- hernebaydomestics.co.uk
5.0
Excellent
241 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Washing machine problems? Ask for Leo. 5 ⭐️
Fitters are very experienced at solving washing machine problems especially Leo who managed to find out what was wrong with it within minutes!
Will definitely be using again and definitely asking for Leo!
16 December 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Brian, thank you for your kind words and for highlighting Leo's expertise! We're delighted to hear he was able to quickly identify the issue with your washing machine. We appreciate your trust and look forward to assisting you again in the future, if you need us. We'll be sure to pass along your compliments to Leo. Thank you for choosing Herne Bay Domestics!
Excellent Service
The engineer Leo was extremely knowledgeable and good at his job.
Communication and service was excellent and would highly recommend. 100% happy!
9 December 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Paul, thank you for your kind words and high recommendation! We're delighted to hear that Leo's expertise and our communication met your expectations. Providing excellent service and ensuring your satisfaction is our priority. We truly appreciate your support and look forward to assisting you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Dishwasher and oven repaired in one go
The engineer came to mend my dishwasher, which he did. I happened to mention that I was also looking gor an engineer to repair my Stove oven, so he did that as well. I was delighted
25 November 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Debbie, thank you for your positive feedback! We're delighted to hear that our engineer was able to assist with both your dishwasher and oven repairs, and that you were pleased with the service. We appreciate your trust in Herne Bay Domestics and look forward to helping you with any future appliance needs. Thank you for choosing Herne Bay Domestics!
Great company
I found this company searching online for a freezer.
They offered free delivery and a competitive charge for disposal of my old freezer. Delivery day could be arranged whilst ordering item.
Within 10 minutes I received a call and confirmed delivery instructions.
My freezer arrived promptly and the delivery man was polite and friendly. Very happy with service will be my go to for electricals from now on. Thank you.
19 November 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Dee, thank you for your kind words and for choosing Herne Bay Domestics after serarching online for appliance deals! We're delighted to hear that you were pleased with our prompt service, free delivery, and disposal options. It's great to know that our HBD team provided friendly assistance and that your experience met your expectations. We look forward to serving you again for your electrical needs. Thank you again for choosing Herne Bay Domestics!
Extremely helpful and accommodating…
Extremely helpful and accommodating with our order. Nothing was too much trouble. Delivery was on time and again the staff were very polite and helpful. Competitively priced and would absolutely recommend.
20 November 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Chris, thank you for your kind words and positive feedback! We're delighted to hear that our HBD team was helpful, accommodating, and polite throughout your order process. Punctual delivery and competitive pricing are priorities for us, and we're glad we met your expectations. Your recommendation means a lot, and we look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
I've used Herne Bay Domestics many…
I've used Herne Bay Domestics many years ago, in need of a new washing machine, I did the usual search of the Internet, unsurprisingly Herne Bay Domestics came up as the best option so naturally placed the order.
Having a time slot of two hours, the chap (sadly didn't get his name) arrived exactly on time, seamless service from start to finish.
I highly recommend this company and will recommend to friends and family in the future.
18 November 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Richard, thank you for your kind words and for choosing Herne Bay Domestics again! We're delighted to hear that our service met your expectations and that our HBD team provided a seamless experience from start to finish. Your recommendation means a lot to us, and we truly appreciate your continued trust. Should you need any further assistance in the future, please don't hesitate to get in touch. Thank you once again for choosing Herne Bay Domestics!
Excellent service
Communications is excellent, phoned to confirm order, texted evening before delivery with time slot, delivery on time and friendly.
Very happy buying from Herne Bay Domestics
4 November 2025
Unprompted review
Reply from Herne Bay Domestics
Hi John, thank you for your kind words and positive feedback! We're delighted to hear that our communication, from confirming your order to providing timely updates, met your expectations. It's wonderful to know you had a friendly delivery experience and are happy with your purchase. We appreciate your support and look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
The Herne Bay Domestics team were…
The Herne Bay Domestics team were friendly, efficient, polite, professional and very helpful. I will definitely use them in the future for all my white goods requirements.
21 October 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Miss Andrews, thank you for your kind words and positive feedback! We're delighted to hear that our HBD team was friendly, efficient, polite, professional, and helpful. We truly appreciate your trust and look forward to assisting you with all your white goods requirements in the future. Thank you for choosing Herne Bay Domestics!
Old dishwasher gave up the ghost so…
Old dishwasher gave up the ghost so decided on a replacement from HBD based on reviews, availability, and extremely competitive price. Delivered and fitted in short order and with extreme efficiency
Excellent company
14 October 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Rob, thank you for your lovely feedback. We're delighted to hear that you were pleased with our efficient service, quick delivery, and competitive pricing. It's great to know that your new dishwasher is meeting your expectations! We appreciate your recommendation and look forward to assisting you with any future appliance needs. Thank you for choosing Herne Bay Domestics!
Our integrated dishwasher needed…
Our integrated dishwasher needed replacing. Contacted herne Bay domestics on Thursday options available to me were explained clearly. Ordered new dishwasher which was delivered and installed first thing Saturday morning. Delivery and installation was carried out efficiently and left tidy. Installers were very polite and efficient. If we need another appliance will definitely use herne Bay domestics and would highly recommend them, a great service from start to finish
11 October 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Keith, thank you for your kind words and for taking the time to leave this review. We're delighted to hear that our HBD team provided clear appliance options, efficient delivery, and professional installation. It's great to know you were satisfied with our service from start to finish. We appreciate your recommendation and look forward to assisting you with any future appliance needs. Thank you for choosing Herne Bay Domestics!
Fantastic company!
I made contact with Hernebay Domestics as I was having an issue with my washing machine. Joe, the engineer came to take look and said I’d need a new pump. He ordered the part on the spot and it arrived within a day. Joe came back today to fit it and now my sanity is saved as I have a usable washing machine again.
This company is amazing, professional from start to finish and I can’t thank Joe enough for sorting it out for me.
Will definately be using them again in the future should I require it
3 October 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Aimee, thank you for your kind words and for taking the time to share your experience! We're delighted to hear that Joe was able to quickly identify and resolve the issue with your washing machine and restoring its functionality. We pride ourselves on providing professional and efficient service from start to finish, and it's wonderful to know you appreciated our efforts - we will make sure Joe receives your positive feedback. We look forward to assisting you again in the future, should you need us. Thank you for choosing Herne Bay Domestics!
Reply from Herne Bay Domestics
Hi Janice, thank you for your kind words and positive feedback! We're delighted to hear that you found our service helpful and polite. Providing excellent customer service is our priority, and it's rewarding to know we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Herne Bay Domestiscs!
Absolutely Fabulous as Always
Herne Bay Domestics has been absolutely fabulous yet again.
From my initial phone call with Matty, to delivery and installation of my new dishwasher by Phil and Aaron, all in less than 24 hours, brilliant service !
Thank you for being outstanding in your field, you could really teach other bigger retailers a thing or two about good old fashioned customer service.
15 September 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Sheena, thank you for your wonderful feedback! We're delighted to hear that Matty, Phil, and Aaron provided you with such excellent service and that your experience was seamless from start to finish. We will make sure your feedback is passed on. We pride ourselves on delivering old-fashioned customer care, and it's rewarding to know we exceeded your expectations. We truly appreciate your support and look forward to assisting you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Very efficient service
Very efficient service. Delivered my tumble dryer a day early at no extra cost. Very pleasant and polite. No fuss. Would recommend every tine. Thank you 👍
15 September 2025
Unprompted review
Reply from Herne Bay Domestics
Hi W Capewell, thank you for your kind words and for taking the time to leave this review! We're delighted to hear that you received your tumble dryer early and that the service from our HBD team was efficient, polite, and fuss-free. Customer satisfaction is our priority, and we're pleased we could meet your expectations. We appreciate your support and look forward to assisting you again in the future, if you need us. Thank you for you recommendation and for choosing Herne Bay Domestics!
Excellent service from start to finish
Excellent service from start to finish.
We ordered a new AEG Washing machine and arranged to have this installed.
The washing machine arrived on time and was installed by two very helpful engineers, we were also kept up to date by Herne Bay Domestics when the delivery would take place. Would definitely recommend and would use again.
26 August 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Lynn, thank you very much for your kind words and for taking the time to leave this review! We're delighted to hear you received excellent service from start to finish, including timely delivery and helpful installation by our engineers. We truly appreciate your recommendation and look forward to assisting you again in the future, if you need us. We hope you enjoy your new AEG Washing Machine. Thank you for choosing Herne Bay Domestics!
Excellent company
Excellent company. Everything from quality of product (Hotpoint washing machine) to customer service was outstanding. Thank you very much for exceptional buying experience.
21 August 2025
Unprompted review
Reply from Herne Bay Domestics
Thank you for your kind words and for taking the time to leave this fantastic review. We're delighted to hear that you had an excellent experience with both our product and customer service. Your satisfaction with the Hotpoint washing machine and our team’s support means a lot to us. We appreciate your trust and look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
100% would recommend
Everyone I spoke to was friendly, helpful and knowledgeable. The price was fair and the service exemplary.
16 August 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Ms Stead, thank you for your kind words and positive feedback. We're delighted to hear that our HBD team was friendly, helpful, and knowledgeable, and that you found our pricing fair and service exemplary. Providing excellent customer service is our top priority, and it's rewarding to know we met your expectations. We appreciate your support and look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Excellent Service As Always .
Excellent Service As Always .
Showroom Sales Guys (Matty &Nick ) really Helpful and gave great advice on products . Ordered integral fridge and collected same day from Manston where again great service and information .
Highly Recommend . Great Teamwork .
18 August 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Ian, thank you for your kind words and for taking the time to share your experience. We're delighted to hear that Matty and Nick provided helpful advice and that you received great service both in the showroom and during collection. Your recommendation means a lot to us, and we're pleased we could meet your expectations. We look forward to assisting you again in the future. Thank you for choosing Herne Bay Domestics!
Lovely bloke - would use again
Lovely bloke. Turned-up on time. Fixed the washing machine without any fuss. Quick efficient and reasonably priced. Delighted to have found them and will use again!
5 August 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Alex, thank you for your kind words and for taking the time to share your experience. We're delighted to hear that we could fix your washing machine quickly, efficiently, and at a reasonable price. It's great to know you found our service reliable and punctual. We look forward to assisting you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Brilliant service.
Leo was brilliant at diagnosing the issue: knowledgeable, reassuring and delivered a fast fix.
1 August 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Clare, thank you for your kind words! We're delighted to hear that Leo was able to diagnose the issue with your appliance quickly and effectively, providing you with reassurance and a fast fix. We appreciate your positive feedback and will share it with Leo and our team. Your satisfaction is our priority, and we look forward to serving you in the future, if you need us. Thank you for choosing Herne Bay Domestics!
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