We were in need of a new freezer, after looking at some in a major retailer just to get an idea of size & cost etc and to be advised of a delivery charge, we returned to Herne Bay Domestics once m... See more
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Review summary
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Reviews shaping this summary
Needing a replacement washing machine as my AEG integrated.model had finally died after 25 years hard use, I simply called Herne Bay.domestics and asked Nick to recommend a suitable replacement. He r... See more
Company replied
Placed an order with Matty yesterday morning for a fridge freezer. Dave and Chip delivered said fridge freezer before 10am today. Excellent service, friendly people and very efficient. Thank you on b... See more
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Absolutely superb. Bought a tumble dryer: arranged next day delivery at time slot that worked for me. Dryer delivered correctly on time with care. Herne Bay Domestics (HBD) team then sorted out an i... See more
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Company details
Written by the company
Herne Bay Domestics is an independent, family-run business which was established on the Herne Bay high street in 1984. Our reputation is built upon a combination of high-level customer service and care, and the ability to provide a large stock of domestic appliances at extremely competitive prices, as a result of close relationships with major manufacturers and being part of Euronics. We therefore believe that we have found the right balance between being able to care for the needs of every individual customer, whilst still often being able to offer the same products and prices as the biggest retailers in this field. Our team of delivery drivers and engineers are able to install every product we sell, as well as being able to demonstrate to customers how their new appliance works, and answering any queries on this matter. Meanwhile, our sales team are immediately on hand to fix any subsequent issues, as opposed to having to go through call centres and long queues. Our friendly team are always on hand and happy to help, either in-store or over the phone. Call: 01227 361536 for free help and advice on anything you may need. Phone lines open 09:00 – 17:00, Monday to Saturday.
Contact info
89 High Street, CT6 5LQ, Herne Bay, United Kingdom
- 01227 361536
- sales@hernebaydomestics.co.uk
- hernebaydomestics.co.uk
5.0
Excellent
242 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Superb service
Superb service, I ordered a washing machine online, very easy to use website, I was sent an email the day before the delivery date giving a three hour delivery time. The machine was delivered on time, all packaging removed and taken away, and the machine placed in my kitchen as requested, I didn't pay for installation. The old machine taken away as requested and paid for. The delivery guys where friendly and professional. This is my third time of using Herne Bay Domestics and I will continue to do so, I suggest you give them a try too.
26 March 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Paul, thank you for leaving this fantastic review! We’re thrilled to hear that you found our website easy to use and that your washing machine was delivered on time by our HBD team. It’s great to know that the removal of your old appliance and packaging met your expectations. We appreciate your loyalty as a returning customer and are delighted to have earned your trust. Thank you for recommending us, and we look forward to serving you again in the future! Thank you for choosing Herne Bay Domestics!
Excellent service
Excellent price, delivery and removal of old washing machine
14 March 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Malcolm, thank you for your fantastic review! We're extremely pleased to hear that you found our pricing excellent and that the delivery and removal of your old washing machine met your expectations. We strive to provide seamless service, and your feedback reaffirms our commitment. If you need any further assistance, please don't hesitate to reach out. Thank you for choosing Herne Bay Domestics!
Superb service from this company
Superb service from this company, will not hesitate to use the service again. This is the way to run a business,
care about your customer and you will get the custom.
6 March 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Patricia, thank you for your kind words! We're thrilled to hear that you experienced superb service and that our commitment to caring for our customers resonated with you. It’s our priority to provide a positive experience, and knowing you will use our services again truly makes our efforts worthwhile. We look forward to serving you in the future, if you need us. Thank you for choosing Herne Bay Domestics!
I can only echo other sentiments here
I can only echo other sentiments here! I phoned Tuesday, an engineer called Wednesday and unfortunately our dishwasher was dead! A new one was installed Thursday. We were out but we allowed the guys in and it was all done and they phoned to let us know it was sorted. The service at this company is definitely 5 star!
6 March 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Margaret, thank you for your wonderful review! We're so glad to hear that the HBD team swiftly assisted you with your dishwasher issue. It's great to know that the installation went smoothly and that our engineers kept you informed throughout the process. Your kind words about our service being 5-star are greatly appreciated, and we look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Amazing Service!!!
We've just had Leo pop in to fit a new part to our tumble dryer. He's been great at calling before he arrives, very polite, friendly, efficient, and very happy to explain what he was doing, and what was needed.
The company is very good at getting back to me and keeping me updated.
Used them for years and wouldn't use anyone else!!
17/03/2025 - update - when a different issue was identified after the part was fitted to our tumble dryer, Leo checked up on what was happening by calling me, and even offered to fit us into his full schedule the day before his days off. When he popped back again he carefully analysed the latest issue, and he was able to resolve it. I found the customer service amazing, and was very pleasantly surprised that no further call out charges were made for resolving the problems.
We've felt properly looked after as customers of HB Domestics!!! Thank you again!!
28 February 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Mr O, thank you for your fantastic review! We’re thrilled to hear that Leo provided excellent service while fitting your tumble dryer part. It's great to know that he was polite, friendly, and took the time to explain everything clearly. We pride ourselves on keeping our customers updated and providing efficient service. Your loyalty over the years means a lot to us, and we look forward to continuing to serve you for many more! Thank you for choosing Herne Bay Domestics!
Excellent service and delivery
Excellent service and delivery. It is great to support a local business.
5 February 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Paul, thank you for your wonderful review! We’re thrilled to hear that you experienced excellent service and timely delivery. We really appreicate your support and commitment to suporting local businesses like ours. Your positive feedback motivates our HBD team to continue providing the best experience possible. We look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Reply from Herne Bay Domestics
Hi Josie, thank you for very much for your positive feedback! We're extremely glad to hear that you found our service very good and helpful. Customer satisfaction is extremely important to us, and we appreciate your support. Thank you for choosing Herne Bay Domestics!
Excellent service and local and reliable
Takes a few minutes to order on line company rings you about your order and also informs you the day before the time of delivery. very polite and helpful staff I have been to the local shop and ordered before and found so helpful I would definitely use this company again
5 February 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Karen, thank you for taking the time to leave this wonderful review! We appreciate your feedback on our online ordering process and are glad to hear that our HBD staff was polite and helpful during your experience. It's great to know that you found the delivery notification helpful as well. We strive to provide excellent service both online and in our local Herne Bay shop, and we look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Local and Reliable
The team in store were knowledgeable and helpful when selecting our appliances. Aaron and Little Dave were brilliant when they came to install them, going above and beyond. Many thanks
1 February 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Claire, thank you for your wonderful review! We’re extremely glad to hear that the HBD team was knowledgeable and helpful in assisting you with your appliance purchase. It’s fantastic to know that Aaron and Dave provided exceptional installation service and went above and beyond to meet your needs - your feedback will be passed on. We appreciate you taking the time to share your experience. Thank you for choosing Herne Bay Domestics!
What an amazing company
What an amazing company! When my dishwasher wouldn't fit into my new kitchen, they swapped it for a slimline the same day! Nothing was too much for them, and they were incredibly polite and supportive. Even the man who delivered the second machine was lovely! I would definitely use them again.
28 January 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Rochelle, thank you for your wonderful feedback! We're thrilled to hear that our HBD team assisted you promptly by swapping your dishwasher for a slimline model the same day. It’s great to know that you found the HBD team polite and supportive, and we appreciate your kind words about the delivery experience. We look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Replacement dishwasher
I needed an urgent dishwasher replacement and Nick was so helpful. He quoted a reasonable price and arranged the fitting just 2 days later. This went very smoothly and I am delighted with the excellent service that I received.
24 January 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Karen, thank you for your kind words and for taking the time to leave this fantastic review! We’re extremely glad to hear that Nick was able to assist you with your urgent dishwasher replacement and that the fitting was arranged so quickly - we will make sure Nick receives your positive feedback. Providing excellent service is a priority of ours, and we’re delighted that you are satisfied with your experience. Thank you for choosing Herne Bay Domestics!
Simple to order new fridge
Simple to order, came on time,driver very polite , and when phoning very polite on phone. Will definitely use again.
21 January 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Alan, thank you for your wonderful review! We're so pleased to hear that your ordering experience was simple and that your delivery arrived on time. It's great to know that our HBD team made a positive impression with their politeness. We look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Had trouble with with a cooker brought…
Had trouble with with a cooker brought form them, with enginners report was written off, had a lot of help with staff who went out of there way to help me, got another cooker, differnt make and it perfect.
Thank you for all your help
20 December 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Mrs Baker, thank you for taking the time to leave this lovely review. We’re thrilled to hear that our staff assisted you with your cooker issue and that you received a new one that you’re happy with! It’s great to know that our HBD team went out of their way to help you through this process. Customer satisfaction is important to us, and we appreciate your kind words. Thank you for choosing Herne Bay Domestics!
Highly recommended company
Highly recommended Great prices, excellent service, and speedy delivery
15 January 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Eddie, thank you for your highly recommended review! We're very glad to hear that you found our prices great and our service excellent. We appreciate your support and look forward to serving you again in the future, if you need us! Thank you for choosing Herne Bay Domestics!
Highly Recommended
We have used Herne Bay Domestics several times since we moved to the area. This time the guys did a great job installing a built in fridge.
We have always found this company to be reliable and to offer a great service.
8 January 2025
Unprompted review
Reply from Herne Bay Domestics
Hi John, thank you for your wonderful review! We’re extremely glad to hear that you have relied on Herne Bay Domestics several times and that our team did a great job installing your built-in fridge. Customer satisfaction is our priority, and we appreciate your continued trust in our services. We look forward to assisting you in the future, if you need us! Thank you for choosing Herne Bay Domestics!
Great service
Great service. Kept well informed. Pleasant and friendly staff.
Thanks
3 January 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Mr Pout, thank you for your kind review! We are so glad to hear that you experienced great service from us at HBD and felt well informed throughout. We appreciate your support and look forward to serving you again, if you need us! Thank you for choosing Herne Bay Domestics!
Excellent local firm. Fantastic service from start to finish…
Think i have use this type firm around three times now. Today (Jan'25), They fitted a new washing machine for my parents and removed the old one. Kind staff. Excellent service from start to finish. Would highly recommend plus competitive prices.
4 January 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Mandy, thank you for taking the time to share your experience with us! We’re thrilled to hear that the HBD team provided a kind and excellent service while fitting your parents new washing machine and removing the old machine. Your recommendation and acknowledgment of our competitive prices mean a lot to us. We appreciate your continued trust in our services, and we look forward to assisting you again in the future! Thank you for choosing Herne Bay Domestics!
Fridge/Freezer.
I needed a new Fridge/Freezer.
I firstly went on their website, to compare models and prices.
Having earmarked a couple of models, I went into the shop to make my final decision.
The member of staff was helpful without being "in my face"
Having made my purchase, a delivery time and date that best suited me.
The delivery staff were polite, and ensured that the item was correctly installed, as well as explaining a few do's and don'ts.
Herne Bay Domestics are everything that a retailer should be, and I wouldn't hesitate to recommend them.
2 January 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Roy, thank you for taking the time to leave this fantastic review! It's great to hear that you found our website helpful for comparing models and prices, and that our HBD staff provided you with the right balance of assistance. It's great to know that your delivery experience met your expectations, with polite staff who ensured professional installation and offered valuable tips. We appreciate your recommendation and are delighted to have been part of your appliance shopping experience at Herne Bay Domestics!
I rarely leave reviews
I rarely leave reviews, but had such a great experience with this company, felt I needed to shout about it!
From ordering via their clear and easy website, through to the delivery and installation, the whole process was seamless and straight forward, a rarity for some companies nowadays. They were comparable price wise with curry’s and AO and I wouldn’t hesitate to use them again. Well done Herne Bay Domestics!
23 December 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Mark, thank you for taking the time to share your wonderful experience with us! We're delighted to hear that you found our website clear and easy to use, and that the entire process from ordering to installation was seamless. We aim to provide competitive pricing and a personal service, and your feedback reaffirms our commitment. We appreciate your kind words and look forward to serving you again in the future. Thank you for chossing Herne Bay Domestics!
Replacement fridge
Needed a replacement fridge ASAP was able to call in the Herne bay shop order and pay then drive down to the minster warehouse and collect,all done in less than an hour. Great service.
23 December 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Robert, thank you for your fantastic feedbak! We're so glad to hear that the HBD team supported with the purchase of your replacement fridge, and that the collection from our Minster warehouse was quick & seamless. We aim to provide great service and make your experience as smooth as possible. We appreciate your feedback and look forward to assisting you again in the future! Thank you for choosing Herne Bay Domestics!
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