I called herne bay domestics on Thursday after my air BnB fridge freezer stopped working They came Friday and I needed a new appliance as it was irreparable. They had what I wanted in stock and ar... See more
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We were in need of a new freezer, after looking at some in a major retailer just to get an idea of size & cost etc and to be advised of a delivery charge, we returned to Herne Bay Domestics once m... See more
Company replied
Placed an order with Matty yesterday morning for a fridge freezer. Dave and Chip delivered said fridge freezer before 10am today. Excellent service, friendly people and very efficient. Thank you on b... See more
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Needing a replacement washing machine as my AEG integrated.model had finally died after 25 years hard use, I simply called Herne Bay.domestics and asked Nick to recommend a suitable replacement. He r... See more
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Company details
Written by the company
Herne Bay Domestics is an independent, family-run business which was established on the Herne Bay high street in 1984. Our reputation is built upon a combination of high-level customer service and care, and the ability to provide a large stock of domestic appliances at extremely competitive prices, as a result of close relationships with major manufacturers and being part of Euronics. We therefore believe that we have found the right balance between being able to care for the needs of every individual customer, whilst still often being able to offer the same products and prices as the biggest retailers in this field. Our team of delivery drivers and engineers are able to install every product we sell, as well as being able to demonstrate to customers how their new appliance works, and answering any queries on this matter. Meanwhile, our sales team are immediately on hand to fix any subsequent issues, as opposed to having to go through call centres and long queues. Our friendly team are always on hand and happy to help, either in-store or over the phone. Call: 01227 361536 for free help and advice on anything you may need. Phone lines open 09:00 – 17:00, Monday to Saturday.
Contact info
89 High Street, CT6 5LQ, Herne Bay, United Kingdom
- 01227 361536
- sales@hernebaydomestics.co.uk
- hernebaydomestics.co.uk
5.0
Excellent
241 reviews
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Excellent service.
Excellent service.
My washing machine, dishwasher and fridge freezer had problems develop around the same time. Leo and Aaron went above and beyond to sort out our problems.
23 January 2026
Unprompted review
Reply from Herne Bay Domestics
Hi Mrs B, thank you for your kind words! We're very glad to hear that Leo and Aaron could go above and beyond to resolve the issues with your washing machine, dishwasher, and fridge freezer. We appreciate your trust in our HBD team and are pleased to hear that you are satisfied with the service provided. Your positive feedback motivates us to continue delivering excellent support - so thank you! A big thank you once again for choosing Herne Bay Domestics!
Transparent pricing, excellent value for money and early availability
Repairs, sales and installation services are all easy to book online with transparent and competitive pricing, and early availability. HBD will match any online product price, while their installation and removal services also offer great value for money. Their engineers and installers are friendly, professional and full of helpful advice. We're new to the HBD party and now we wouldn't hesitate to recommend their services!
23 March 2026
Unprompted review
Reply from Herne Bay Domestics
Hi Annabel, thank you for taking the time to leave this fantatsic feedback! We're delighted to hear that you found our booking process online, pricing, and services easy and transparent. It's great to know our HBD team’s professionalism and helpful advice made a good impression. We appreciate your recommendation and look forward to assisting you with any future needs. Thank you for choosing Herne Bay Domestics!
Excellent
Excellent service.. Machine installed and old machine removed
19 March 2026
Unprompted review
Reply from Herne Bay Domestics
Hi Pauline, thank you for your positive feedback! We're glad to hear that you received excellent service and that your new machine was installed smoothly while the old one was efficiently removed. Your satisfaction is our priority, and we appreciate your trust in our HBD team. If you need any further assistance, please don't hesitate to reach out. Thank you for choosing Herne Bay Domestics!
If only ALL companies were as good at customer service as Herne Bay Domestics!!!
If only ALL companies were as good at customer service as Herne Bay Domestics! They are such nice people, and so straightforward and easy to deal with. I needed a new tumble dryer and I called them up, got excellent advice and they delivered and installed a new one within 24 hours, with no fuss. The guys who delivered and installed the machine were so helpful. This is, I think, the third time I have bought a kitchen appliance from them and I would never go anywhere else. 100% recommended!
20 March 2026
Unprompted review
Reply from Herne Bay Domestics
Hi Zoe, thank you for this fantastic feedback and continued trust in HBD! We're delighted to hear that our HBD team provided straightforward, helpful service and that your experience with us has been consistently positive. Your recommendation means a lot, and we look forward to assisting you with any future appliance needs. Thank you once again for choosing Herne Bay Domestics!
Fantastic!!
Ordered and delivered within 2 days. Courtesy call to say when my time slot would be. Installers were knowledgeable, quick and friendly. Explained about warranty and asked if i had any questions.
Highly recommended will be ordering from them again
14 March 2026
Unprompted review
Reply from Herne Bay Domestics
Hi Samantha, thank you for your kind words and for sharing your positive experience! We're glad our HBD team was able to provide prompt service, knowledgeable installation, and helpful information about the warranty. Your recommendation means a lot to us, and we look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Highly recommend HBD
Leo the engineer was brilliant. Called with up to date arrival time. Professional and friendly.
Quickly identified the problem and how to rectify it. Ordered new parts.
HBD were also considerably cheaper than AEG.
Thoroughly recommend Leo and HBD.
9 March 2026
Unprompted review
Reply from Herne Bay Domestics
Hi Rosie, thank you for your kind words and for recommending Leo and HBD! We're so pleased to hear that Leo's professionalism, friendliness, and expertise made a positive impression, and that he efficiently identified and resolved the issue. We also appreciate your feedback on our pricing compared to AEG. Customer satisfaction is our priority, and we look forward to assisting you in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Very Helpful
Very helpful company. Easy to contact and pleasant,friendly staff. Your men sorted out a problem with my washing machine, patiently explained to me what had gone wrong and demonstrated their solution.
Thank you!
9 March 2026
Unprompted review
Reply from Herne Bay Domestics
Hi Philip, thank you for your kind words and for taking the time to share your experience! We're delighted to hear that our HBD team was able to assist you effectively. Customer satisfaction is our priority, and we truly appreciate your positive feedback. If you need any further assistance in the future, please don't hesitate to contact us!
Engineer called today 2nd March 2026 to…
Engineer called today 2nd March 2026 to repair my Bosch Dishwasher & had it fixed in no time ! Excellent service as always from HB Domestics. I would always recommend HB Domestics to anyone looking for a reliable, trustworthy and affordable first class service
Mrs Sue Barber
2 March 2026
Unprompted review
Reply from Herne Bay Domestics
Hi Susan, thank you for your kind words and for taking the time to leave this great feedback! We're delighted to hear that our engineer provided a quick and reliable service once again. Your recommendation means a lot to us, and we look forward to assisting you in the future. Thank you for choosing Herne Bay Domestics!
This is my second purchase from HBD
This is my second purchase from HBD, I remain very impressed!
Ordering was easy, prices were competitive and delivery on time.
The men delivering were both friendly and one of them took time to explain basically where things were and how it worked, I had gone from a vented to condenser dryer. The machine was then tested to ensure it was working, all took about 15 minutes.
Very happy with the service HBD provides from, Nick who advised next day text time for delivery and if I had any questions to the men who delivered my dryer. Well done!👏
18 February 2026
Unprompted review
Reply from Herne Bay Domestics
Hi Janice, thank you for your kind words and for choosing HBD again! We're delighted to hear that the ordering process was smooth, the delivery team was friendly and helpful, and that your new tumble dryer is working as should! We appreciate your recognition of Nick's assistance and our delivery team’s efforts. Customer satisfaction is our priority, and we're glad we could meet your expectations. We look forward to serving you in the future, if you need us. Thank you once again for choosing Herne Bay Domestics!
Amazing service
After a very disappointing failure on my Rangemaster cooker which was only just out of warranty I called Herne Bay Electrics to repair it. They went above and beyond to not only fix the appliance but also attempted to help with getting Rangemaster to supply the parts at no cost. Sadly Rangemaster did not apply the same level of customer care and refused to help at all. Leo at Herne bay reduced the charges significantly for me by doing the second part of the repair at cost. I cannot thank them enough good old fashioned customer service- so refreshing highly recommend!!!
11 February 2026
Unprompted review
Reply from Herne Bay Domestics
Hi Sarah, thank you for your kind words and for sharing your experience! We're very glad to hear that Leo could assist and that you appreciated our efforts to help with the Rangemaster parts and repair costs. Customer satisfaction is our priority, and we're pleased we could provide the level of service you described as "good old fashioned customer service." Your recommendation means a lot to us, and we truly appreciate your trust in us. Thank you for choosing Herne Bay Domestics!
Works great service thank you so much
2 February 2026
Unprompted review
Reply from Herne Bay Domestics
Hi Jamal, thank you for your positive feedback! We're glad to hear that we provided a great service. Customer satisfaction is our priority, and we appreciate your kind feedback. If you need any further assistance, please don't hesitate to reach out. Thank you for choosing Herne Bay Domestics!
Not a bad choice for home appliances.
A pleasure to do business with and i am sure i will again in the future, a seamless transaction from ordering a gas hob and built-in oven (a certain other appliance shop didn't have this model in stock and suggested we drive to Eastbourne to get one!?) at the same time online to delivery (on a Saturday morning)which was just days after ordering having had a text the day before for a 3 hour delivery window, both items delivered inside those times in perfect condition, all-in-all good old fashioned customer service, thanks for all your help.
21 January 2026
Unprompted review
Reply from Herne Bay Domestics
Hi James, thank you for your kind words and for sharing your positive experience! We're delighted to hear that your experience with HBD was seamless, from ordering to delivery, and that our customer service met your expectations. It's great to know that we could provide the models you needed promptly and in perfect condition. We appreciate your trust and look forward to assisting you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
What excellent Service !!
In the past I have always purchased from Amazon but at the moment my mobility is not so good and I needed help to install a new tumble drier.
I couldn't have made a better choice than Herne Bay Domestics. They helped me select a suitable dryer, They delivered at the scheduled time, The delivery gents were extremely pleasant and helpful, they installed the dryer efficiently and removed all of the packaging etc. left over.
Thanks Herne Bay Dom. You've converted another Customer
22 January 2026
Unprompted review
Reply from Herne Bay Domestics
Hi Grainger, thank you for your kind words and for taking the time to share your experience! We're delighted to hear that our HBD team was able to assist you in selecting and installing your new tumble dryer. We pride ourselves on providing efficient service and helpful support, and it's wonderful to know we could make the process easier for you. We truly appreciate your trust and positive feedback. Thank you for choosing Herne Bay Domestics!
Herne bay domestics were marvelous
Herne bay domestics were marvelous. I received help to choose exactly the right electric cooker to suit my needs. It was delivered quickly with great care. I had no working cooker for 4 days before I got InTouch with Herne bay domestics due to purchasing from an on line only company and receiving one that could not be used. That is a mistake I won't make again. I will always purchase from and recommend to family and friends to buy locally from Herne bay domestics a business that makes you feel you and your needs actually matter . Their service is second to none. Thank you so much for my lovely cooker.
19 January 2026
Unprompted review
Reply from Herne Bay Domestics
Hi Anne, thank you for your kind words and for taking the time to leave this lovely feedback! We're delighted to hear that we could help you choose the perfect electric cooker and that it was delivered promptly with care. We understand the inconvenience caused by your previous experience with an online-only supplier, and we're glad we could provide the service and support you deserve. Your recommendation means a lot to us, and we're grateful for your trust. We look forward to assisting you and your family in the future, if you need us. Thank you for choosing Herne Bay Domestics!
I had made a mistake with a…
I had made a mistake with a fridge:freezer order and when it arrived I discovered I’d ordered the wrong one. HBD sorted me the correct one and delivered it the next day.
The guys then overcame a problem because my original had been jammed in by the installers and it took a lot of work to get it out!!
Finally sorted it, so many thanks all round.
16 January 2026
Unprompted review
Reply from Herne Bay Domestics
Hi Phil, thank you for your kind words and for sharing your experience! We're glad we could quickly support with resolving your fridge-freezer order and that our HBD team was able to overcome the challenge with the installation. Customer satisfaction is our priority, and we also appreciate your patience throughout the process. If you need any further assistance, please don't hesitate to contact us. Thank you for choosing Herne Bay Domestics!
Had a 17 year old AEG cooking job with…
Had a 17 year old AEG cooking job with a plate not working. On inspection the hob had been sealed into the worktop making it an issue to remove. So we decided to replace it with a NEFF induction hob. It was 10cm larger than the old one so some of the work surface would need to be removed. My concern were my glass, yes glass, tiles as they are rather delicate that surround the hob. When the two fitters came the following day they were aware of the tiles and were very careful when doing to job. Excellent fitting, fabulous job, first class service. I’d have no hesitation to recommend this company and no doubt if I need other white goods then will be contacting Herne Bay Domestics.
8 January 2026
Unprompted review
Reply from Herne Bay Domestics
Hi Nick, thank you for your kind words and detailed feedback! We're so glad to hear our HBD team carefully handled the tiles whilst providng a first-class service during your hob replacement. It's great to hear you're satisfied with the installation and the care taken by our HBD installers. We appreciate your recommendation and look forward to assisting you with any future white goods needs. Thank you for choosing Herne Bay Domestics!
Excellent Service found what I was…
Excellent Service found what I was looking for online was delivered on the day they said and put into its final destination
15 January 2026
Unprompted review
Reply from Herne Bay Domestics
Hi Malcolm, thank you for your positive feedback! We're delighted to hear that you found what you were looking for on our HBD website, and that the whole delivery process went smoothly. Providing excellent service and reliable delivery is a priority, and we're glad we met your expectations. We appreciate your support and look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Wow what great service from this super…
Wow what great service from this super family run business. I never write reviews but this company deserves the praise, from point of sale and me bombarding them with questions they couldn’t do enough to help. Thanks to Andy . Keeping me updated on delivery time. Steve and Dave are really lovely guys cheerful, friendly and even fixed my door for me while here …all with a smile …Thanks to Phil the gas fitter for ensuring installation was secure . Just brilliant all round be my go to place for other household things now .
16 January 2026
Unprompted review
Reply from Herne Bay Domestics
Hi Mojo, thank you for your wonderful review and kind words! We're delighted to hear that Andy, Steve, Dave, and Phil provided you with excellent service and support throughout your experience. It's great to know that our HBD team’s cheerful and friendly approach made a positive impression, and we’re pleased we could assist with your door and installation needs. Customer satisfaction is our priority, and we look forward to being your go-to for future household items. Thank you again for choosing Herne Bay Domestics!
Excellent service at the store and fitting
Excellent service at the store. Very knowledgeable of their products.
Ordered on the Monday and new dishwasher fitted on the Wednesday!
Good price with free 5 year warranty AND free disposal of the old unit.
The technicians that attended were professional and polite and very experienced.
Well done Dave and Steve you are a credit to HBD who are a great uplift to Herne Bay!
7 January 2026
Unprompted review
Reply from Herne Bay Domestics
Hi Linda, thank you for your fantastic review and kind words! We're delighted to hear you received excellent service and found our HBD team knowledgeable and professional. It's great to know that your new dishwasher was fitted quickly and smoothly, with the added benefits of our competitive pricing, free 5-year warranty, and old appliance disposal. Dave & Steve will be pleased to hear they made a positive impression - we will pass on your feedback to them both. We truly appreciate your support and look forward to assisting you in the future. Thank you for choosing Herne Bay Domestics!
Fantastic quick service at Herne Bay
Fantastic quick service at Herne Bay. Fridge/freezer delivered and installed by great delivery guys at short notice. Competitive price too.
Thank you for a fab local friendly service. Will always buy from you!
5 January 2026
Unprompted review
Reply from Herne Bay Domestics
Hi Janice, thank you for your fantastic review and kind words! We're delighted to hear you received quick, friendly service and that the delivery and installation met your expectations. We strive to offer competitive prices and a local, personal touch. Your continued support means a lot to us, and we look forward to assisting you in the future, if you need us. Thank you for choosing Herne Bay Domestics!
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