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Heritage Parts Centre Reviews 

926
•
TrustScore 4.5 out of 5

4.3

Auto Machine Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, which often fit perfectly, and the swift delivery service, with many items arriving quickly and well-packaged. Many reviewers highlight the helpful service and the wide selection of parts, often finding the website easy to navigate for their needs. However, some customers also noted occasional issues with order fulfillment. A few experienced significant delays in receiving their items, even after paying for expedited shipping, or had orders not arrive at all. Others reported receiving incorrect items or parts that were damaged due to insufficient packaging or shipping errors.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers finding exactly what they... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising fast and swift... See more

Quality

Reviewers highlight positive aspects of quality, with many customers reporting that parts are of good or... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers praising quick delivery, even when... See more

Service

Users describe positive interactions with service, frequently highlighting great service, fast delivery, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The parts were excellent quality, good price and delivered swiftly - thank you! The only reason for 4 stars rather than 5 stars is that many of the website part descriptions are too minimal to be h... See more

Company replied

Rated 5 out of 5 stars

My VW T2 van failed it’s MOT as the offside wing mirror fell off when I adjusted it on route to the testing station. Typical! Heritage parts had one in stock and it was delivered next day and MoT pas... See more

Company replied

Rated 5 out of 5 stars

Great item, fast delivery and a good price. The locking nuts and key are superb and fit my T2 alloys but the ad was a little misleading as it shows caps for the security nuts and there were none. Howe... See more

Rated 5 out of 5 stars

Honestly the fact that they have free reliable shipping to Australia for heavy items like brake rotors is amazing and the prices are still amazing as well. Would love to see you guys add bmw parts as... See more

Company details

  1. Auto Machine Shop

Information provided by various external sources

Buy car parts, spares and accessories online for enhancement, performance and restoration of Porsche and VW cars and vans at Heritage Parts Centre, specialist suppliers of spare parts for your classic car or campervan

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

926 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(926)

247 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Extensive catalog

Extensive catalog, well-organized digitally, with many spare parts.
Simple and clear ordering and payment procedures.
Fast and well-tracked shipping.

26 January 2026
Unprompted review
Rated 3 out of 5 stars

Long shipping

The Homepage said that the Product was available and ready to ship in 2 days. After waiting for 2 Weeks I emailed them why there is no shipping. They said the product is ready to ship in 1-2 weeks.
So I waited 4 weeks for the product.

15 December 2025
Unprompted review
Rated 2 out of 5 stars

Very expensive, very long wait

When buying the part, only the expected delivery time was show (4-5) days. After that, I was told i should wait 3 weeks for it to be prepared. Which eventually was 1 month. After that month, the delivery took 2 weeks more.
Having to pay more than 20€ for a delivery that takes this long, is a theft

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Great advice and service

I rang from Australia to get advice prior to purchasing grab handles for my VW Transporter. The advice from the tech guy was spot on, I purchased the handles and now they’re fitted to the van. Great service and advice. Highly recommended. Pete Taplin. Bawley Pt. Australia.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

I ordered 6 coil packs for my Porsche Boxster 986s, great price, and excellent communication, they came very well packaged, on time delivery.
I would highly recommend Heritage Parts Centre.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, arrived on time with no issues
Everything there and as described at a compatible price
Highly recommend and will be ordering more!

17 December 2025
Unprompted review

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