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Heritage Parts Centre Reviews 

927
•
TrustScore 4.5 out of 5

4.3

Auto Machine Shop
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Review summary

Created with AI, based on recent reviews

Looking at 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the parts, often finding them to fit perfectly and match descriptions. Many people highlight the efficient and fast delivery service, with orders frequently arriving on time, even for international shipments. Reviewers also commend the great service and helpful, knowledgeable staff, providing valuable advice and support. However, some customers also noted issues with order fulfillment and delivery. A few experienced significant delays, non-delivery, or had orders canceled after confirmation due to stock problems. Additionally, some reviewers received incorrect parts or items that did not fit their vehicle, causing inconvenience.

What people talk about most

Product

Consumers find product quality to be positive, with many stating parts were "like new," "exactly as... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast and swift... See more

Quality

Customers had positive experiences with quality, with many reviewers describing parts as being of good or... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers reporting efficient processing and... See more

Service

Users describe positive interactions with service, frequently highlighting great service, fast delivery, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The parts were excellent quality, good price and delivered swiftly - thank you! The only reason for 4 stars rather than 5 stars is that many of the website part descriptions are too minimal to be h... See more

Company replied

Rated 5 out of 5 stars

My VW T2 van failed it’s MOT as the offside wing mirror fell off when I adjusted it on route to the testing station. Typical! Heritage parts had one in stock and it was delivered next day and MoT pas... See more

Company replied

Rated 5 out of 5 stars

Great item, fast delivery and a good price. The locking nuts and key are superb and fit my T2 alloys but the ad was a little misleading as it shows caps for the security nuts and there were none. Howe... See more

Rated 5 out of 5 stars

Honestly the fact that they have free reliable shipping to Australia for heavy items like brake rotors is amazing and the prices are still amazing as well. Would love to see you guys add bmw parts as... See more

Company details

  1. Auto Machine Shop

Information provided by various external sources

Buy car parts, spares and accessories online for enhancement, performance and restoration of Porsche and VW cars and vans at Heritage Parts Centre, specialist suppliers of spare parts for your classic car or campervan

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

927 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(927)

228 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

This Company is Brilliant

This Company is absolutely amazing the customer service and advice is 2nd to none
I have been using for a few years now and i have never been disappointed or let down
Can’t praise enough A++++++

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery, excellent customer service and replacement when I complained about faulty part received.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Happy shopper.

I have had 6 purchase orders to date. I have been very impressed with the range of Beetle products on offer and their prices. The customer service has always been exceptional, giving me the confidence that I will be looked after if something goes wrong or there is an issue. Thanks for everything and keep up the great work.

16 March 2026
Unprompted review
Rated 3 out of 5 stars

Land rover defender door skin.

Thank you Heritage Parts for my land rover part. It's very good. Only criticism I would have is I was waiting a long time to receive it.

11 March 2026
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi there, thank you for your feedback - we are constantly working on our stock lead times - sorry you had to wait on this occasion, thank you for bearing with us!

Rated 5 out of 5 stars

Reliable and great service team

More than happy with service and delivery from Heritage ‘ its always comforting to know you can rely on getting most of the parts from these guys. Thanks for the great service

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Heritage is awesome

Heritage is awesome! Always have what I need and if not back order doesn’t usually take that long. Great quality material, fits perfectly. So happy I can find the parts I need for my cars! Thanks Heritage you’re the best!

7 March 2026
Unprompted review

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