Helvetus® Reviews 819

Great product, well made and competitively priced. Easy to navigate website and shipping very quick (to send and to arrive).

It is fraud. Afterv5 monthes i still do not have my order delivered. They even di not send tracking number. Avoid them

Had to disguise this as a 4 star because thats the only ones they allow tk show on their site. Terrible dropshipping company; the straps that are shown on the site are completely different from the ones you recieve.

Infact i found the exact strap i got sent on aliExpress using google reverse search. It costs £6! And theyre charging us £75!

Absolute con company.

Ordered a FKM ruber strapp, surprised it was delivered from China with long delivery timw and rhis was not disclosed when ordering. Quality still to be reviewed but the color was not the one ordered. This brand was suggesteddby Google AI but definitely not recommended

They sent me the wrong strap, made me pay for return shipping to Switzerland, and then refused to refund me the amount. I put in a dispute with my credit card company.

STAY AWAY.

Not what it seems. I placed an order on the 24th of April and received a confirmation that it would be shipped within 24 hours. Assuming it is a Swiss Strap and being shipped from Switzerland I was annoyed not to receive any confirmation or update and asked repeatedly for shipping information. Today, 14th of May it seems that due to international inventory topics it is being shipped from “Asia” and well underway. Upon request they have refused to provide any shipping information or confirmation that the item has even been dispatched. I have requested a cancellation because of the delay. I have been threatened that if I approach my card provider I will loose as they will provide all the details, even those they refuse to provide me with? I think this is not a serious Swiss organisation? Are they by any chance drop shipping Chinese products as Swiss? I hate being put down and treated like an idiot. So, please be careful before you too fall for the image you see.

Chinese scammers. The website appeared polished and high end.
The item received is cheap chinese crap. As soon as you order they claim the item is shipped, so refuse refunds.
They then make the refund process nigh on impossible with expensive return shipping costs.
Avoid at all costs

Rating: 1 Star

Please be wary of this company. I purchased a watch strap in December 2025, and within days, the clasp failed to fasten. At the time, I gave them a positive review as they replaced it with a leather strap. However, four months later, the second strap has also failed, with the clasp simply falling off while I was walking.

When I contacted Helvetus with photographic evidence, their response was to blame me, claiming "improper handling" or "force."

The suggestion that this is user error is entirely unacceptable. There is no complexity involved in fastening a strap; it is the most fundamental function of the product. That the clasp detached during normal use is a clear indication of a mechanical failure and a lack of durability.

This is the second strap to exhibit a near-identical fault. Their claims of "strict quality and durability standards" simply do not align with reality. To be told a manufacturing defect is "user error" after two failures is appalling. I can no longer recommend this company. Avoid. Avoid. Avoid.

Absolutely disappointed with Helvetus. The strap looked nothing like the photos on the website and arrived directly from China after weeks of delay. Quality felt cheap, fitment was poor, and customer support kept giving automated responses instead of solving the issue. Requested a refund but never properly received it. Definitely not the premium Swiss experience they advertise.

FULLY CRAP CHEAP product only acts like a premium brand. Decided to return, but NO REFUND was received, although they kept on saying that they've processed the refund. First & LAST TIME every. DO NOT TRUST Helvetus Rubber Strap!!!

Cheap quality, poor fit and finish, Chinese bracelet. It isn't from Switzerland, it is Chinese. Same experience everyone else has had. It sounds like they won't refund the money but it seems you can't actually send "return" of suspected counterfeit goods internationally so that is a potential issue...

I filed a complaint with the FTC, Shopify, Google, FBI web crimes and I will be contacting my state government and bank.

I bought 2 straps for my watch. They never delivered them. Never refunded me. Never provided any information whatsoever about the shipment. More than 60 emails sent. And they blocked me on instagram. I should have read the reviews here before… There has been more than 6 months since the purchase.

A real scam.
They have frauded me and stolen my money.
They offer the express delivery but after more then 2 weeks they have not provided any info.
After 3 weeks I have asked a refund but they have refused.
Nothing arrived.
They do NOT have a real customer service. They use a bot.
A real scam

I wish I had checked Trustpilot first…. Another sucker purchased a watch tool for £53…. An AliExpress special worth no more than a £5…. What a shame…. Not Swiss but Chinese…. Now out of pocket

I bought a strap for my Rolex and it is very poorly made in China bought from there and when I complained about this they completely ignored me and pretended they were Swiss even though they are not I am lying to you help me take this brand down because it is an insult to my country and its people the CEO is definitely a scumbag a poor man who does not know how to make money otherwise avoid these scammers please for your own good!

They lie about everything they do they are not from Switzerland they are made in China and remember this he is having fun in Dubai on your money he will scam you to make money and make fun of you a mess of a brand never buy from them and by the way the woman you talk to on email support is not real she is fake. Do not buy they are very bad products very slow shipping and they will not even give you your money back if you return they are scammers they buy them all for 2-3 dollars and sell them to you at an overpriced price

Charged me $19 to return a terrible fitting watch strap. Never credited my credit card with a refund, even though they documented that they received the returned merchandise.

Ordered 2 straps, haven't received by order even though they have been in the country for more than a month. Scam

I would put ZERO stars if I could.
DO NOT purchase anything from this company!
I paid $100 for a replacement watchstrap for my Cartier watch. It was worth MAYBE $10. Absolute cheap crap.
While they claim to be in Switzerland, their products are from China. Shipping takes forever.
NO customer service - you get an AI reply.
I returned the strap and asked for my money back. NO REPLY.
My bank is looking into it and hopefully I will get a refund.
Please save yourself from a terrible experience and buy a watchstrap from anywhere, for $10, because it will be the same as a $100 one from Helvetus.
Just a horrible experience.