Heliotemil Reviews 122

TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

I bought a pony hair leather jacket. The quality is perfect, the packaging could be done better but im really satisfied with the product. I will keep doing business with this store

Company replied

Rated 5 out of 5 stars

I'm very happy I discovered this designer - it's type of style I really love! Quality shines through, sizing is perfect. They shipped my order same day, so next day I could wear it already. Thank y... See more

Company replied

Rated 3 out of 5 stars

Materials and designs are good overall. But something needs to be done about sizes. They are not precise at all. I have bought a lot of Heliot Emil clothes and I always end up mending and adjusting th... See more

Company replied

Rated 3 out of 5 stars

During sale incorrect price was provided on their website. I paid the order but it has been canceled unilaterally without any notice Support is very responsive but didn`t offer any solution except 10... See more

Company details

  1. Clothing Store

Written by the company

A Ready-To-Wear collection presented by brothers Julius Juul and Victor Juul from Copenhagen, Denmark. Exploring the lines between form and function driven by experimental approaches, HELIOT EMIL™ pushes the semantic dialogue within the creative industry. A subversive scandinavian and monochromatic aesthetic, combined with custom developed materials, fabrics and trimmings, HELIOT EMIL™ entices a high attention to detail throughout every branch. Designer Julius Juul draws on thought provoking themes and a curiosity about creative expression reflected in every collection by HELIOT EMIL™.


Contact info

3.8

Great

TrustScore 4 out of 5

122 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Quality in Design

I absolutely love the design and quality of the fabric. It is very comfortable and the design makes it a unique and versatile piece of clothing to wear. I truly love it!

29 February 2024
Rated 2 out of 5 stars

After waited around 10 days I had to…

After waited around 10 days I had to chase for when my order is being dispatched. Received message that one item was not in stock due to some system error. Unfortunately I decided to cancel the order Very disappointed.

19 February 2024
Heliotemil logo

Reply from Heliotemil

Your frustration is completely understandable. We strive to provide a seamless shopping experience, and we regret that we fell short of your expectations this time. If there's anything we can do to make it right or assist you further, please don't hesitate to let us know.

Rated 1 out of 5 stars

I bought a winter puffer jacket and the…

I bought a winter puffer jacket and the quality is absolute garbage. It kills me to say that a danish brand is so disrepresentative of good quality. After two winters of usage i now have a expensive jacket lying that has no use because the zipper doesnt work. I tried to file claim however because the waranty was overdue i got rejected - i didnt even ask for a new jacket i just wanted them to fix the broken zipper.

24 December 2023
Unprompted review
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Reply from Heliotemil

We're so sorry about the trouble with your order. Please reach out to us at customerservice@heliotemil.com so we can look into the issue and assist you. Thank you.

Rated 2 out of 5 stars

Poor Quality

About 2-3 months ago I had purchased the Carabiner Box Bag from this brand. I really like the design of the bag since it so unique, but unfortunately the quality is horrible. The buckle on the front of the bag doesn't close completely so it looks crooked and opens up very easily, which can cause my stuff inside the bag to fall out. The glazing on the strap was also already peeling off when I received it. I've worn the bag about five times since getting it and the corners of the bag are already wearing off, and I'm someone that isn't even rough and looks after my bags. The only positive thing about the bag is the metal hardware which is way nicer than what most brands use. I have regrets purchasing it since it was quite expensive but the quality is not reflected in what I received...

1 October 2023
Unprompted review
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Reply from Heliotemil

Hi Victoria,

Thanks for sharing your feedback and we are sorry to hear about the trouble! We are happy to help with this, please just reach out to our customer service team at customerservice@heliotemil.com so we can better assist.

Rated 1 out of 5 stars

The packaging 🤮

For the price (a jacket for 1000€) the packaging was lousy, the same as Ali Express. It’s ridiculous

24 November 2023
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Reply from Heliotemil

We're so sorry about the trouble with your order. Please reach out to us at customerservice@heliotemil.com so we can look into the issue and assist you. Thank you.

Rated 5 out of 5 stars

This was my first time ordering…

This was my first time ordering directly from the site and i had a good experience. The quality of the denim set that I purchase is immaculate. Heloit Emil is now one of my favorite brands ❤️

30 October 2023
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Reply from Heliotemil

Wow! This means a lot to us! Thanks for sharing your feedback!

Rated 1 out of 5 stars

clothes are dirty and I want to return…

clothes are dirty and I want to return them.

6 October 2023
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Reply from Heliotemil

Hi Yamashita, thanks for reaching out. Sorry to hear about the trouble with your order!

Please use our return centre (link below) to start the return process and follow the steps on the side.
https://heliotemilaps.webshipper.io/returns_public/1

Feel free to reach out to us at customerservice@heliotemil.com if you need any assistance at all. We are more than happy to assist.

Rated 1 out of 5 stars

Poor quality material small fit

Poor quality material, small size hat. Also not a beret doesn't fold over.
So it doesn't fit
Cheap material
Not what it says it is

4 September 2023
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Reply from Heliotemil

Our sincerest apologies for your experience with our product. We have emailed you for further assistance regarding this order, we look forward to hearing from you!

Rated 5 out of 5 stars

Beautiful skirt

Beautiful skirt. Thank you!

14 August 2023
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Reply from Heliotemil

Thanks a lot for your feedback! We hope to assist you again on your future order.

Rated 5 out of 5 stars

Items were received quickly and the…

Items were received quickly and the quality of the materials is amazing - the designs speak for themselves.

2 August 2023
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Reply from Heliotemil

Hello Jennifer,

Thank you for taking the time out of your busy schedule to share your opinion. We are constantly hard at work doing everything we can to deliver high-quality experiences for every one of our customers.

We sincerely look forward to serving you again. Let us know if you have any trouble with this or a future order!

Rated 5 out of 5 stars

very nice

very nice products and fast shipping.

2 April 2023
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Reply from Heliotemil

Hello Daniel,

Thank you for your feedback.

We definitely appreciate your feedback as it allows us how to improve our products and services.

-Heliot Emil™

Rated 1 out of 5 stars

Product appeared completely different…

Product appeared completely different than images shown on website. The material felt like it was worth no more than $50 not even mentioning it fitting differently than the measurements and pictures would have led you to expect. I am a long standing customer of Heliot Emil owning over $1200 of clothes, most purchased through ssense, but i am very very disappointed in this product and expect much better in the future. Not even mentioning my return request still hasn’t provided me a shipping label for the return and it’s starting to look like i may have to get my refund through my bank which would be a massive headache.

Thank you,
Sam Kinney

29 March 2023
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Reply from Heliotemil

Hello Sam,

Our sincerest apologies for your experience with our product. We have emailed you a return label in order for you to send this back to us. Please let us know if you need anything else.

Rated 5 out of 5 stars

Very fast delivery and great quality

29 March 2023
Unprompted review
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Reply from Heliotemil

Hello Kirstin,

Thank you for your review.

We appreciate your feedback as it allows us to improve our services. We're happy that you're satisfied with our product.

Heliot Emil™

Rated 5 out of 5 stars

fantastic jacket

Top product - fast delivery - friendly service!

Would shop again with you guys!

Kind regards

Peter

15 March 2023
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Reply from Heliotemil

Great to hear that. Enjoy your product!

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