Hedgehog Reviews 

3,503
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful and polite, often resolving queries quickly. Many people appreciate the efficient service, noting that issues are often handled swiftly and professionally. However, some customers also noted concerns regarding unexpected price increases and additional fees. A few other people also felt that customer support could be difficult to reach, with reports of unresponsive live chats and a lack of phone contact. Additionally, some encountered problems with the payment process or website functionality.

What people talk about most

Customer service

Clients share ambiguous opinions on customer service, with many expressing significant frustration due to a... See more

Staff

Users describe positive interactions with staff, with many reviewers praising specific agents for their... See more

Price

Reviewers mention negative feedback about price, with many expressing frustration over hidden charges and... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers reporting positive experiences, such as... See more

Payment

Customers had negative experiences with payment, reporting issues such as payment screens not activating and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had to cancel our car insurance this was done online. Nicole in customer service was very helpful. Shame cancellation fee is high otherwise would be 5*

Rated 4 out of 5 stars

Chatting to Nicole who sorted my problem out within minute , she was extremely helpful and fully understood my problem

Rated 5 out of 5 stars

After many problems with online insurance companies who provided quotes to comparison sites but failed to follow up I found Hedgehog who seemed to want my business at a sensible price (I'm 81 with no... See more


Company details

  1. Auto Insurance Agency
  2. Insurance Broker

Written by the company

We are an exclusively-online car insurance company. As a modern provider of car insurance, we use the very latest data to give you the most competitive price. We strive to make our website as convenient and easy to use as possible.


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(3,503)

59 reviews in the last 12 months

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Rated 1 out of 5 stars

Avoid at all cost

Avoid at all cost, took out insurance back in October 2024 and paid in full, had a non fault accident Nov 2024 contacted Hedgehog who later found out was an actual Broker and was transferred to PVM who sorted out claim on their behalf, tried to tell Hedgehog car is off road which they had no records of but the Insurance company Covea did, now policy being cancelled in 7 days time unless I find an alternative car in 5 days, no refund is due to me and have to pay £75 cancellation fees, so much hidden costs and useless that you have to speak online unless your making a claim....

14 January 2025
Unprompted review
Rated 5 out of 5 stars

Needed to change vehicle insurance

Everything seems to be done online now but can be a little confusing for some of us. Needed to change vehicle on car insurance. Luckily George at Hedgehog helped me out by explaining how on chat. Very polite and professional.

9 January 2025

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