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Hedgehog Reviews 

3,503
•
TrustScore 4 out of 5

4.0

Auto Insurance Agency
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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being very helpful, polite, and efficient in resolving queries. Reviewers often highlight specific agents who provided quick and professional assistance, making interactions pleasant and efficient. This often led to a smooth and positive overall service experience for many consumers. However, some customers also noted significant issues with pricing and payment. People reported unexpected fees, such as charges for policy amendments or cancellations, and much higher renewal quotes. Additionally, a few other people also felt that customer service was difficult to access, with complaints about non-functional live chat, unanswered emails, and the lack of a phone line.

What people talk about most

Customer service

People report ambiguous experiences with customer service, with many expressing significant frustration due... See more

Staff

Customers had positive experiences with staff, highlighting several individuals for their exceptional... See more

Price

Reviewers express significant dissatisfaction with pricing, citing numerous hidden charges and unexpected... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing significant dissatisfaction.... See more

Payment

Customers consistently note negative experiences with payment, citing issues such as payment screens failing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had to cancel our car insurance this was done online. Nicole in customer service was very helpful. Shame cancellation fee is high otherwise would be 5*

Rated 4 out of 5 stars

Chatting to Nicole who sorted my problem out within minute , she was extremely helpful and fully understood my problem

Rated 5 out of 5 stars

After many problems with online insurance companies who provided quotes to comparison sites but failed to follow up I found Hedgehog who seemed to want my business at a sensible price (I'm 81 with no... See more

Company details

  1. Auto Insurance Agency
  2. Insurance Broker

Written by the company

We are an exclusively-online car insurance company. As a modern provider of car insurance, we use the very latest data to give you the most competitive price. We strive to make our website as convenient and easy to use as possible.

Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(3,503)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Excellent service

Excellent service, but too bad that all insurance companies are throttling us with massive increases over the last 2 years. We accident-free drivers are paying through the nose for the sins of the uninsured and accident-prone.

27 January 2025
Rated 1 out of 5 stars

Emailed me telling my renewal was cheaper.

Said it was cheaper in email. I checked it was £400 more. They then gaslight me saying i didn't understand. This is pasted from their email:
"One of our new partners has quoted a better price for your renewal than your existing insurer and we are therefore offering you their price."

Now they have cancelled my policy before it has ended preventing me from getting NCB.

25 January 2025
Unprompted review
Rated 3 out of 5 stars

Not bad during the first year of my…

Not bad during the first year of my insurance but I have just received my renewal which is 3 times the price of last year. Just tried to speak to them about it on their chat service but I couldn't get past their chat bot that basically told me to take it or leave it. I left it.

22 January 2025
Unprompted review

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