The heated pro team was great, they helped me navigate the international payment process and we received our product as advertised. A note on the Revolut approach, there is a $30 international banki... See more
Company replied
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See what reviewers are saying
Great company and reliable and exceptional service and communication. I highly recommend these guys for your needs, they really do have the best communication and stay in touch with you, to ensure eve... See more
Company replied
It was my first time ordering from this website and was worried it wasn’t legit. Spoke with Andrew who put me at ease about the site. The shipping was really fast and received product within 10 days.... See more
Company replied
Great customer service! Due to the type of product, some shipping problems can happen, but the heated pro staff will work with you with every problem, trusted company - will order through them aga... See more
Company replied
Company details
Written by the company
Heated tobacco products store. Make customers happy since 2020 😀
Contact info
10 Triton Square, NW1 3BF, London, United Kingdom
- +14844458212
- info@heated.pro
- heated.pro
4.8
Excellent
124 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Fast delivery + good Customer service
Fast delivery, good communication and easy payment! So glad I found Heated Products thank you!
24 June 2025
Unprompted review
Reply from Heated Pro
Dear Stephanie,
We are even more glad that you found us 😊 Thank you for your kind words!
I was ordering from Canada as I really…
I was ordering from Canada as I really don’t like the flavours that are offered here, so was excited to see some really good options on the site. Like others my first thought was is this a legit site, and am very happy. Responsive customer service and once ordered was confirmed, it arrived in just over a week. Summer Wave is my favourite so far.
29 May 2025
Unprompted review
Reply from Heated Pro
Dear Bart,
To hear that our customers are happy with our service is what matters most to us 😊 Thank you for your detailed feedback. We sincerely appreciate it.
Excellent
Excellent! Got exactly what I ordered quickly. Customer service answered questions quickly.
21 July 2025
Unprompted review
Reply from Heated Pro
Dear Benn,
Thank you for your feedback and kind words about our service 😊
The package arrived flawless and very…
The package arrived flawless and very fast! :) thank you!
3 July 2025
Unprompted review
Reply from Heated Pro
Dear Andreea,
We’re so happy to hear that! 😊 Thank you for sharing your experience with our store.
Second time I ordered from them
Second time I ordered from them. Heated-Pro has good support and I got my order every time. I highly recommended them for HEETS and IQOS products.
14 July 2025
Unprompted review
Reply from Heated Pro
Dear Keith,
We're delighted you had a positive experience with us and look forward to fulfilling your new order. Third time is the charm! 😊
Reply from Heated Pro
Dear Yash,
We're happy to hear that you're satisfied with our service. Thank you for your feedback!
A great experience
A great experience! We found what we were looking for on the website and placed the order. They followed up promptly and got our order shipped. We chose expedited shipping and the order arrived quickly.
20 May 2025
Unprompted review
Reply from Heated Pro
Dear John,
Thank you for your feedback! We're delighted to hear that you were satisfied with our express delivery service.
Extremely helpful
Extremely helpful, customer service is excellent. Andrew has been amazing through this whole process for me and I’m so glad I found this website.
19 May 2025
Unprompted review
Reply from Heated Pro
Dear Shereen,
Thank you so much for your kind feedback about our service. We will do our best to keep it up this way 😊
Finally a reliable and legit site
Finally a legit site. All packages arrive reliably and shipping has gotten much faster recently.
Quickly and professionally responding team, too.
6 May 2025
Unprompted review
Reply from Heated Pro
Dear Andy,
We are happy that you like our service and remain committed to improving it for you. Thank you for your feedback and for being with us since 2023 😊
Fast shipping
Shipping was as expected. However, the sticks are dry. Was sitting on the shelf for a while?
28 April 2025
Unprompted review
Reply from Heated Pro
Dear Enrico,
Could you please share details about the order you're referring to? Unfortunately I'm unable to find any recent orders under your name.
As for sticks, they have no manufacturer-specified expiration date, as long as they remain in their original unopened packaging. You could check the integrity of the original packaging when you received your order. And I can assure you that our products always move quickly off the shelves 🙂
Reply from Heated Pro
Dear Rosalia,
We are glad to hear that our service met your expectations. Thank you for your review!
Great website
Responsive customer service, seamless experience, kept me informed of my order status every step of the way and products arrived exactly as advertised! Will definately be using again!
11 April 2025
Unprompted review
Reply from Heated Pro
Dear Simon,
Thank you for taking the time to share your experience with our site. We truly appreciate your kind words.
Highly recommend
First time ordering and was not if legit. After payment, prompt shipping and received product in about 2 weeks. Product quality was as expected. Very good communication through out the purchase and delivery process. Highly recommend this store. Definitely I will be ordering again in the near future after figuring what flavors I enjoy best.
25 March 2025
Unprompted review
Reply from Heated Pro
Dear Abs,
We're thrilled you were satisfied with our service. Thank you for your review and recommendation—we look forward to serving you again!
Reply from Heated Pro
Dear Canberk,
We strive to deliver our best service. Thank you!
I will be a regular client 😃
Highly recommend ! They were very helpful and answer immediately to all my concerns and questions . Also my order came within 5 to 6 days. It's a solution for the countries that don't have heated products like Terea. Just before your order download Revolut app because payments go through there and email them for any questions they will be very helpful.
21 March 2025
Unprompted review
Reply from Heated Pro
Dear Eleni - Ioanna,
We are happy that we could address all your doubts and concerns. We look forward to serving you again and again 😊
Nice fast delivery
19 March 2025
Unprompted review
Reply from Heated Pro
Dear Salih,
We look forward to seeing you again! Thank you!
Highly recommend
I was pleasantly surprised at how professional and quick this purchase was. Also very excited because these are not available where I live. Highly recommend!
4 February 2025
Unprompted review
Reply from Heated Pro
Dear Lejla,
Thank you for sharing your experience with us! We're happy that we could pleasantly surprise you 😊
Great website!
Great website! Wonderful selection of products, shipping was fast and payment was easy. The customer service is responsive and helpful with any and all questions. Highly recommended.
7 March 2025
Unprompted review
Reply from Heated Pro
Dear Emily,
Thank you for your kind words and recommendations! We're thrilled that you had such a positive experience with our service 😊
Terea
The items were delivered as it was promised
It was very straight forward process to order.
11 March 2025
Unprompted review
Reply from Heated Pro
Dear Michael,
We are so glad that you found the ordering process easy. Thank you for your feedback!
Heated Pro is a very reputable and trustworthy site
This site is really great and trustworthy. Also, my purchase arrived very quickly. I highly recommend my friends to buy from this site!
14 February 2025
Unprompted review
Reply from Heated Pro
Dear Sh,
We truly appreciate you taking the time to share your experience with our site. Thank you for your kind words and recommendation.
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