The heated pro team was great, they helped me navigate the international payment process and we received our product as advertised. A note on the Revolut approach, there is a $30 international banki... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The heated pro team was great, they helped me navigate the international payment process and we received our product as advertised. A note on the Revolut approach, there is a $30 international banki... See more
Company replied
Great company and reliable and exceptional service and communication. I highly recommend these guys for your needs, they really do have the best communication and stay in touch with you, to ensure eve... See more
Company replied
It was my first time ordering from this website and was worried it wasn’t legit. Spoke with Andrew who put me at ease about the site. The shipping was really fast and received product within 10 days.... See more
Company replied
Great customer service! Due to the type of product, some shipping problems can happen, but the heated pro staff will work with you with every problem, trusted company - will order through them aga... See more
Company replied
Heated tobacco products store. Make customers happy since 2020 😀
10 Triton Square, NW1 3BF, London, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super fast delivery in less than 14 days. I cannot recommend Heated Pro enough. Great response time to emails, and all checkout software is highly secure. If you need to purchase anything of this nature, they are the best.

Reply from Heated Pro
Very good overall service. It was my second time buying from this company and customer experience, communication and expedited delivery were unmatched. Payment was a bit clunky at first, but I was able to figure an option out. Legit and reliable option and company

Reply from Heated Pro
I’ve been ordering from heated pro for like a year and they can get the package in as little as 2 weeks or less and I only had one package problem in the holidays which is completely my fault and i learned my lesson if you like their product please don’t order around the holidays order it in advance but over all it’s a good and excellent place to order from. Thanks heated products for doing your best to internationally send my package to Brooklyn ny.

Reply from Heated Pro
Excellent selection of Terea sticks. Legit seller...have now ordered multiple times and have not been disappointed. Shipping has been quick and consistent and have not had a any issues with customs. Thank you Heated.Pro!!!

Reply from Heated Pro
Wide selection of products, clear and simple ordering system. Delivery is on time and very careful. Thank you for your excellent work.

Reply from Heated Pro
Awesome customer service. Always on point without delay.
They have earned a long term customer.

Reply from Heated Pro
Always smooth service. I have ordered multiple times from this website and they are very professional and on time with the order. Andrew provides excellent customer service, very responsive!

Reply from Heated Pro
It was my first time ordering from this website and was worried it wasn’t legit. Spoke with Andrew who put me at ease about the site. The shipping was really fast and received product within 10 days. Really great communication through out the whole process. Highly recommend this store. I will definitely be using this store for my orders going forward. Thank you Andrew for all your help. Great customer service

Reply from Heated Pro
Great and fast delivery!! The best part is the customer service, they reply very fast and provide amazing help with any questions you have.
Would recommend 100%!!

Reply from Heated Pro
Fast delivery and easy communication

Reply from Heated Pro
I placed an order for two cartons of Terea, fully expecting significant delays, replacements, or other problems, but was pleasantly surprised when the products arrived as ordered within a couple of weeks. Easy order process, with responsive and helpful staff.

Reply from Heated Pro

Reply from Heated Pro
Excellent customer service, speedy shipping!

Reply from Heated Pro
Always comes through in USA and a great gift idea to get people off of vapes or cigarettes!! Russet flavor tastes like real cigarettes… these work and I’m happy to have found a reliable company!

Reply from Heated Pro
Ordered from Puerto Rico,
Received products very quick with good condition.
It took less than 10 days to receive.
Whenever there are any progress, here shares with me.
Very professional and trustable.

Reply from Heated Pro
I was worried about my order but it came super fast
I appreciate it.
Follow up and service was decent
Thank you and I really enjoyed 😉

Reply from Heated Pro
Perfect quality and shipping speed. No delay and always get response immediately if any questions.

Reply from Heated Pro
Great selection of products!
Very good communication with Andrew regarding the payment and the shipping. Would absolutely recommend this shop to any1 who has trouble buying Iqos in their own country!
This webshop is legit!

Reply from Heated Pro
The website is extremely clear and very easily to navigate. The range of products offered is very expanded despite living in a country where the products are (not yet) sold. Once I placed my order, Andrew was on it within five minutes to assist me with the payment and any further questions I might have. He was extremely helpful and kind throughout the whole process. Once the order was shipped, I received it the next day and I was very pleased. Absolutely delighted by this experience and 100% recommend it. Will definitely order again in the future.

Reply from Heated Pro
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.