I used to order from here years ago and no problem. However i stopped after not receiving an order, nor was i given a refund either. I tried contacting them on facebook too and nothing. Please avoid t... See more
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I ordered some hijabs about a week ago. I never received an acknowledgment or any information regarding when my items would be delivered. I’ve raised a ticket on their website and they still haven’t... See more
I bought $30 worth of hijabs in August and I never received them and I requested a refund/cancellation claim in September, now it’s November and it’s still “”Processing”” . Do not buy from this websit... See more
Company replied
I have ordered 5 hijabs, only 2 came. I wasn't notified about the rest being out of stock at all and was still charged for 5 items, with a note on the invoice that refund will be in the store cred... See more
Company details
Written by the company
HUGE SALE NOW ON! We will be increasing our prices now due to negative reviews from customers. Unreasonable returns and expectations means we will increase our prices now from 29000 plus customers 38 negative reviews but people do not do positive reviews only when they are upset. We will adjust our returns policy shortly so that we will have better service but the cost will be higher prices.
Contact info
United Kingdom
- hearthijab.com
1.3
Bad
52 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Appalling customer service
Appalling customer service, which is non existent.
After waiting two months since placing the order, I had to contact my bank to request a chargeback. I wish I had seen the reviews on this site before I had placed an order, avoid like the plaque.
A reply after nearly a year speaks volumes of the non existent customer service. It remains to be seen whether they will now be improving their customer but I for one will not be ordering again.
16 August 2020
Unprompted review
Reply from HeartHijab
We're very sorry for the service you have recieved. We've requested more info on your order. Moving forward for 2021 we're having a heavy focus on good customer service so will be sending you over store credit when we located your account.
We're also making some changes so that we can not only provide good prices, but match it with good service too. We're very sorry and moving forward we are putting a HEAVY focus now on improved customer service inshaAllah.
Bought three hijabs and it looks…
Bought three hijabs and it looks nothing like it does in the picture, paid extra for shipping yet it came late, would not recommend to buy from heart hijab again.
13 August 2020
Unprompted review
Reply from HeartHijab
We're very sorry for the service you have recieved. We've requested more info on your order. Moving forward for 2021 we're having a heavy focus on good customer service so will be sending you over store credit when we located your account.
We're also making some changes so that we can not only provide good prices, but match it with good service too. We're very sorry and moving forward we are putting a HEAVY focus now on improved customer service inshaAllah.
Scammy
Well..i guess that the HeartHijab website is a huge scam and i would advise people to never ever shop there. I placed an expensive order on the 2th of July and still haven't received it although that i paid for a 3-5 day Europa shipping. Furthermore, they have no customer service at all. Finally i would say that i feel really frustrated about my whole experience on this website.
21 July 2020
Unprompted review
Very Unethical
Placed a big order in November 2019..didn't receive anything till date..no refunds..nothing..no way to contact them either..
19 July 2020
Unprompted review
Placed a large order and have heard…
Placed a large order and have heard nothing since. No way to contact them. Opened a PayPal claim now
This is unethical and looks very bad. I hope to get my money back
14 July 2020
Unprompted review
It's a scam
It's a scam, I paid a lot of money and never received any of items or any refund!! Plus there is absolutely no way of contacting them to ask about anything
13 July 2020
Unprompted review
Absolute scam
Absolute scam, I have previously ordered from them and had a positive experience however I ordered from them over a month ago and have still not received my parcel and there’s no way to contact the seller
4 July 2020
Unprompted review
Complete scam
Complete scam! No way to contact sellers when order doesn't arrive. I will listen to my gut in future and only make orders with recognised companies - which is a shame for genuine small businesses.
20 June 2020
Unprompted review
It’s a scam AVOID AT ALL COSTS!
It’s a scam AVOID AT ALL COSTS! There is no way out once you have paid no customer service no one to talk to, can’t cancel or ask for refund from the site most pathetic service.
20 June 2020
Unprompted review
Its a scam.
Its a scam.
I ordered more than 6 months ago and I’ve received nothing at all.
I tried to contact them but no one replied
7 June 2020
Unprompted review
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