HeartHijab Reviews 

I used to order from here years ago and no problem. However i stopped after not receiving an order, nor was i given a refund either. I tried contacting them on facebook too and nothing. Please avoid this company. It’s disgusting how they are scamming people.

It’s a con, do not buy! I placed an order which I never received, the company would not reply to my messages and so I lost the money. Again, please do not purchase from here.

I ordered in October and order still not received! I tried contacting them on Instagram but no response! I want my refund! Such bad company, avoid!

I ordered some hijabs about a week ago. I never received an acknowledgment or any information regarding when my items would be delivered. I’ve raised a ticket on their website and they still haven’t responded.

It looks like they taken my money and have no intention of fulfilling my order. I want a refund Heart Hijab otherwise I’ll be contacting trading standards.

I ordered scarves years ago they took my money and I still have not received it . Please please do yourselves a favor and never order from this website they are scammers.

YES ABSOLUTELY SCAM.
I HAVE ORDERED SEVERAL SCARFS FROM THAT WEBSITE FEW YEARS BACK.
AND THEY NEVER SENT ME ANY AND STOLE ALL OF MY MONEY

I DONT UNDERSTAND WHY THEY STILL HAVE THIS WEBISTE AND STEALING OTHERS MONEY. WHAT IS THE POINT.

DISGUSTING . I JUST WISH THEY REALLY DID HAVE A PROPER LIFE.

AND OH PLEASE THEIR CUSTOMER SERVICE IS ALREADY DEAD. THEY READ ALL YOUR MESSAGES. BUT TRUELLY IGNORING.

LOW LIFES HYPOCRITE.

JUST DO 1

Awful customer service. They sent me the incorrect item and when I complained and tried to start a return, they never responded. Would not recommend at all.

They sent me missing scarves, some scarves had dead insects in them. No contact details on website, online help desk system, they never reply to it. Went through card dispute and they state they provided details when they never did!
Disgusting service.

Just give me a returns label!

This company was bought out from the previous owners hence why the customer service and delivery has been so poor.

Dont blame the previous owners.

Considering I have bought previously from this company and it was OK, I decided to buy a few scarfs for a special occasion, my wedding reception.

I paid for priority service knowing this would give me plenty of time. The money came out of my account but I never received an email, I was unable to get 'a ticket' and have emailed several times but no response, needless to say with my big day fast approaching and I don't have the scarfs plus money down it has left me very upset and disappointed. All I asked was communication and still nothing.... I will be considering taking them to court to getting my money if no order or communication comes through

Hearthijab..... If you read these reviews then please take note, I have been contacting you and I need to make alternative arrangements if you can not fulfil your job and tasks.

it’s been 2 years since i’ve been waiting for my refund as they did not send out my order

Received the wrong items and when I contacted them regarding this, I got no response! Very upsetting!

I still have not received my refund for the skipped item even though I received a reply on trust pilot. This has been I think over a year now. I cannot add another ticket either.

some of my items were good but i decided to return the ones which size was wrong however 1 item was missing( i made this order back in early February and requested a refund through the ticket system on 17th feb 2021) nothing has changed since then stating pending approval i have chased through the email address nothing months ago i was having a redirected not found error. today i decided to check again yet nothing including another email but got a automated reply, can not do another ticket to get them to be notified as my ticket/order was long ago .the new system is a improvement. so if the company is reading this i would appreciate if you could get in touch or look into my refund please

order # 100038915

thanks

I ordered some hijab pins on 6th July 2020 but still hasn't arrived. They have no telephone number or customer service to contact them. I sent some emails but whether they received or not don't know. In circumstances I will request the brothers and sisters to avoid this company. They are scams. My order number was #100037044

Missing order/bad customer service. I ordered 6 hijabs from here and one was missing. You can't email them so i put a ticket through and that was ignored no refund nothing. Wouldn't order from here again. Do not recommend to any one

Fast delivery and the new customer service system is the best i have seen. I think the past negatives were during covid. My order came really fast next day. Invoice was clear one item was out of stock. They refunded to store credit. I wanted cash back and invoice said just make a ticket and we will cancel credit and do bank refund. They did it same day. Very smooth and very happy. Will order again inshaAllah.

the refund which you said was refunded to me in June 2020 for the order 100035198

I have checked my bank statements once again but it doesn’t show any refund from you

I’m so disappointed
Don’t blame the COVID please
If you couldn’t fulfill the orders you should’ve not taken any payments and orders

Considering I have ordered in the past without issues I'm disappointed I have to do this. I simply want to return some scarves I did not like totally unopened and ready to send back but my ticket is still at pending after a week and not even being looked at with absolutely no way of contacting anyone!

I don't want whatever canned response is being sent to other customers on here as it doesn't help anyone and is clearly a lie. I simply want the refund I requested and address to send these back to. If I don't get my refund, I will be getting my credit card company to chargeback for the items! Sort it!

Edit: where did I suggest above that I would not be paying to return? That's a given. I'm upset it's been a week trying to get a response. Ultimately consumers have a right to return items regardless of price and expect good service so how is that unethicl when I want to return them and all I need is an address and response!? With how many other reviewers have bad experience too that can't all be a coincidence.

If you are struggling with demand at least make it easy for customers to talk to someone rather than ignoring until complaints come in. Prices going up is fine but ignoring customers is not!

Absolutely will not be ordering again. Shameful!

Edit 2: got an address but no postcode. Without that how can I return? I am sorry to be harsh I want the business to do well but Comms need to be easier this is not appropriate.

DO NOT BUY FROM THIS FAKE SITE.
They are in pure and simple words!!! Scammers and con artists. Ordered couple of hijabs and paid for it did not receive anything just stole my money!! tried to contact them via website and they have deliberately made it hard for people to contact them there was no way apart from an email which kept getting bounced. They have deliberately made prices low to intice people and probably stolen pictures from other companies.