Hears earplugs definitely work well for motorcycle noise reduction, but they are significantly more expensive than alternatives and lack overall quality. While the packaging looks premium, the case fe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They offered a "free gift" (cleaning kit) with an order of 3 pairs, but I couldn't add it to my cart. Also, the buy 2 get 1 free apparently only applies to three of the exact same decibels in the exa... See more
Company replied
For some reason, my first shipment never showed up. Alliah, the helpful and friendly customer service rep, sent me another pair immediately and free of charge, with expedited shipping. I am honestly... See more
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Had a shipping issue and Hears seemed genuinely concerned. Ultimately the shipping company lost the package and the service rep replaced my order. I'm patiently waiting to see if this one gets lost as... See more
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3.5
Average
1K reviews
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I don't understand how you charged me…
I don't understand how you charged me for 2 sets of ear plugs when I only wanted one set.
24 October 2026
Reply from Hears
Hi Kalani, we understand how upsetting and confusing it must be to see a charge for two sets when you only intended to purchase one.
We’re sorry for the concern this has caused and would like to help clarify what happened. Our team will reach out to you shortly to review your order and work with you toward a resolution. We appreciate your patience and the opportunity to look into this for you.
Get behind Hears
Fantastic company, with a great product, at a very competitive price. The customer service is exceptional, thank you so much Sofie for your responsiveness and valuable assistance.
23 October 2026
Unprompted review
Reply from Hears
Hi Julian, thank you so much for the wonderful feedback! We are thrilled to hear that you are pleased with the quality of our products and our competitive pricing. It is also incredibly rewarding to know that our team provided such responsive and helpful support. Your kind words mean the world to us, and we truly appreciate your support!
I ordered a package off their website…
I ordered a package off their website and unfortunately the package was lost. I reached out to the support team and Mark was super kind with helping me through the process of making everything right. They sent me a replacement package with everything i had ordered.
24 October 2026
Unprompted review
Reply from Hears
Hi there, losing a package is always a frustrating experience, so we are incredibly glad to hear that our support team was able to step in and make things right for you so quickly.
Providing helpful and kind assistance during stressful shipping mishaps is exactly what we strive for, and we will be sure to pass along your wonderful feedback to the team member who assisted you. Thank you so much for sharing your experience, and we hope you thoroughly enjoy your replacement items!
Very user friendly
Very user friendly, attractive to consumer. The only comment is maybe I got a bit lost between the buy 2 get one free, not within the packcge itself, but that it stated a price per item that was written off to have a lower price per item appear as the one, but in the purchase bag that lower price did not reflect...
24 October 2026
Reply from Hears
Hi Eduardo, we are happy to hear that you found our platform user friendly and attractive. Thank you for sharing this positive feedback. We appreciate you bringing the pricing confusion regarding our multi-buy promotion to our attention. We want our checkout process to be completely clear, so we will review how these discounts are displayed in the shopping cart to prevent any future misunderstandings.
Initial delay but came through in end
Initial experience not great as I was told they shipped, they took my money, but I never got them. I emailed support, got a quick response from Anuki, and it was taken care of quickly. This time I got them in a few days.
16 October 2026
Unprompted review
Reply from Hears
Hi Sean, we appreciate your feedback and are glad you enjoyed your experience once the delivery issue was resolved. We are pleased our team corrected the initial shipping error quickly. We always aim to ensure our shipments arrive promptly.
Great Customer Service and product.
15 October 2026
Unprompted review
Reply from Hears
Hi Mark, we are glad you enjoyed our helpful team and the quality of our item. Thank you for sharing your feedback!
Reply from Hears
Hi Philip, we’re sorry for the confusion regarding the color of your order. We understand that you had a specific color in mind, and we want to make sure your order reflects what you originally intended.
Our team is currently checking whether we can make the necessary color adjustment, and we’ll do our best to help get this sorted out for you. We’ll provide an update as soon as we have confirmation from our team. Thank you for your patience while we look into this!
Beautifully presented and went downhill…
Beautifully presented and went downhill from there. Blocks out very little and certainly not as good as some foam earplugs. With a Premium price I would have expected more. I really question if reviews are relevant as these are a big disappointment.
24 October 2026
Unprompted review
Reply from Hears
Hi Philip, we’re sorry to hear that the product hasn’t lived up to your expectations. We understand how disappointing it is when something you were looking forward to doesn’t deliver the experience you hoped for.
We’d really appreciate the opportunity to learn more about your experience and see how we can help. Unfortunately, we haven’t been able to locate your order with the information available here. Could you please email our support team and mention Alliah so we can look into your case and assist you further? We’d like to give your concerns the attention they deserve.
Reply from Hears
Hi there, we appreciate you taking a moment to leave us a review! It’s great to know you’ve had a positive experience with us. Thank you for choosing Hears, and we hope you continue to enjoy your earplugs!
I am hoping they will help me get a…
I am hoping they will help me get a good night sleep cause I live next to a real busy Road
23 October 2026
Reply from Hears
Hi Michael, we are glad you chose our product to help block out the noisy traffic. We hope our earplugs provide the peaceful, quiet rest you deserve. Thank you for the five-star review!
My parcel came while I was at work and…
My parcel came while I was at work and was small enough for the courier to leave safely through the letterbox. Everything inside was fine when I got home. Saved me from arranging another delivery.
22 September 2026
Unprompted review
Reply from Hears
Hi Emma, we are glad you enjoyed your experience. We are happy to hear our courier safely delivered your package through the letterbox, saving you the hassle of rescheduling. Thank you so much for your positive feedback!
Top service
The ordering process was easy, my package arrived super fast and the ear plugs are exceptionally good! Thanks
19 October 2026
Reply from Hears
Hi there, we are happy to hear that our quick delivery and great earplugs made our simple ordering process even better. Thank you for your feedback!
My Hears fell out of the protective bumper case…
My Hears fell out of the protective bumper while I was out dancing, and they were subsequently stepped on. Mark from customer service helped me to get them replaced, free of charge! Shoutout to a great team.
26 September 2026
Unprompted review
Reply from Hears
Hi Alexander, losing your earplugs during a night out is certainly not how you want the evening to go! We’re sorry yours had such an unfortunate accident, but we’re glad Mark was able to step in and arrange a replacement for you. We’ll be sure to share your kind words with him. Thank you for recognizing the care our team puts into helping our customers, and we hope your new pair joins you on many more fun nights out!
A Earplug was missing with my order…
A Earplug was missing with my order that got deliverd. I contacted support and talked with Anuki. She helped me really good and i got send a new pair. What a outstanding service. Thanks Anuki and Hears🫶🏻
22 October 2026
Unprompted review
Reply from Hears
Hi Marco, we are so glad to hear that our support team was able to quickly resolve the issue with your incomplete order and get a replacement sent out to you. Thank you for sharing your positive experience and for your kind words about our service. We truly appreciate your support!
A great advertisement
A great advertisement, easy to purchase. Had a good special going but l only needed one.
21 October 2026
Reply from Hears
Hi Veronica, we are glad you enjoyed our easy purchase process and found our promotion helpful. Hope you love your item!
Customer service fixed a bad experience
Had a shipping issue and Hears seemed genuinely concerned. Ultimately the shipping company lost the package and the service rep replaced my order. I'm patiently waiting to see if this one gets lost as well but at least their customer service was quick to reply to my concerns.
21 October 2026
Reply from Hears
Hi Jeremy, we are glad you enjoyed your experience with our support team during this delivery mishap. We appreciate your patience while we resolved this transit issue, and we are monitoring your replacement closely to ensure it arrives safely. Thank you for sharing your positive feedback.
The order process was simple
21 October 2026
Reply from Hears
Hi Robert, we are glad you enjoyed your experience. We appreciate your feedback about our straightforward purchasing system.
It was easy to order
It was easy to order. Just hope their product works. We will see.
21 October 2026
Reply from Hears
Hi Carrie, we are happy to hear our ordering was easy. We hope our item works well for you!
Good product selection and easy ordering, but deceptive promotional claims.
Ordering was pretty easy and the product selection was well presented. I also liked the bundles. However, some advertising and promotions came off as deceptive. I was offered a "free pair" after clicking a mystery box and told to enter my email and phone number to get it. Then after I gave my information over it clarified I have to order two to get the third pair free. It came off as dishonest, and leaves you feeling sour even if you do end up buying. That was almost a deal breaker for me but I had also been thinking about it as a gift so it worked out. I liked the money back guarantee too if I don't like them but I'm worried there is fine print hidden somewhere now.
21 October 2026
Reply from Hears
Hi Justin, we’re truly sorry that the promotion left you feeling disappointed and less confident in your purchase. We understand how frustrating it can be when an offer creates expectations that aren’t fully clear from the start, and we appreciate you being honest about how this affected your experience.
We want you to feel comfortable and informed when shopping with us, and your concerns deserve to be heard. Our team will reach out to you shortly to discuss this further and see how we can help. Thank you for giving us the opportunity to address this with you.
Excellent customer service
The problem was solved and Sofie was very attentive and made the communication really easy.
21 October 2026
Unprompted review
Reply from Hears
Hi Angel, we are glad we could resolve your issue and make our communication easy. Thank you for your feedback!
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