Hears earplugs definitely work well for motorcycle noise reduction, but they are significantly more expensive than alternatives and lack overall quality. While the packaging looks premium, the case fe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They offered a "free gift" (cleaning kit) with an order of 3 pairs, but I couldn't add it to my cart. Also, the buy 2 get 1 free apparently only applies to three of the exact same decibels in the exa... See more
Company replied
For some reason, my first shipment never showed up. Alliah, the helpful and friendly customer service rep, sent me another pair immediately and free of charge, with expedited shipping. I am honestly... See more
Company replied
Had a shipping issue and Hears seemed genuinely concerned. Ultimately the shipping company lost the package and the service rep replaced my order. I'm patiently waiting to see if this one gets lost as... See more
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3.5
Average
1K reviews
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Sofie was great
Sofie was great. Very timely responses and professionalism.
21 October 2026
Unprompted review
Reply from Hears
Hi Jack, we are glad our prompt service and respectful manner met your expectations. Thank you so much!
Very easy to order.
Very easy to order ear plugs which will hopefully save my hearing when playing in loud concerts.
21 October 2026
Reply from Hears
Hi Charles, we are glad you had a smooth ordering experience. We hope our product protects your ears at your upcoming shows. Thank you for your feedback!
Very Good
An error was made on the first shipment, probably by the courier company they use.
Contacted customer support, via email, who were excellent and sorted things out straight away.
A special thank you to Sofie who was absolutely brilliant.
21 October 2026
Unprompted review
Reply from Hears
Hi Neil, we are glad you enjoyed your experience with our support team after the initial delivery issue. We are happy to hear that our representative resolved the problem quickly for you. We appreciate your feedback and will share your kind words with our team.
I opted to swap my items that I had…
I opted to swap my items that I had ordered from Hears. Anuki from Hears was absolutely fantastic in her professionalism and speed in assisting me. Hears as a product is beyond exceptional. Thank you Anuki and Hears
21 October 2026
Unprompted review
Reply from Hears
Hi Clint, we are absolutely thrilled to hear that the product swap process was so smooth and that you are enjoying the exceptional quality of your new items. Providing prompt, professional, and helpful support is always our top priority, and it is wonderful to know our team made this such a positive experience for you. Thank you so much for sharing your fantastic feedback!
Reply from Hears
Hi Paulina, we’re pleased that placing your order was straightforward! We also appreciate you pointing out the difficulty you experienced when browsing on your phone. A smooth experience matters at every stage, and your feedback helps us identify where improvements are needed. Thank you for choosing Hears and taking the time to share your thoughts with us!
Exchanging Ear Plugs
Anuki helped me and addressed all my concerns and confusions! I even got a $10 discount so I could replace my other ear plugs and switch out for a different color. I felt like Anuki worked with me to find a solution I was happy with after I asked about returning or exchanging
19 October 2026
Unprompted review
Reply from Hears
Hi Nicole, we are glad you enjoyed your experience with our team member who assisted you in finding a great solution for your ear plugs. We are happy to hear that your questions were answered and that we could help you with your exchange. Thank you so much for your positive feedback!
I bought them before a girls trip…
I bought them before a girls trip because I already knew I’d be sharing a room with two friends who snore. Best thing I packed I could still hear enough if someone spoke to me, but the constant night noise became much easier to ignore.
14 August 2026
Unprompted review
Reply from Hears
Hi Lily, we are glad you enjoyed your experience with our product during your trip. We are happy to hear that they successfully minimized the disruptive nighttime sounds of your friends while still allowing you to hear direct conversations.
First time using them last night at…
First time using them last night at Avenged Sevenfold sound was clear & just all round impressed so i just order another pair for my father excellent product
20 October 2026
Reply from Hears
Hi Evan, we are happy to hear that our earplugs delivered clear sound at your concert. We appreciate your support and hope your father enjoys his new pair just as much!
Reply from Hears
Hi Mike, we love the energy! Thanks so much for the support, and we hope you keep enjoying your Hears!
Ancho provided great customer support
Ancho provided great customer support. I am looking forward to trying these earplugs. Thank you!!
20 October 2026
Reply from Hears
Hi Donna, we are happy to hear that our team provided great support. We hope you enjoy using our earplugs!
Waiting for a refund to be processed 14…
Waiting for a refund to be processed 14 days later. Customer service is non existent. Shop elsewhere
5 October 2026
Unprompted review
Reply from Hears
Hi Samantha, we understand how frustrating it is to be left waiting for a refund without clear communication, especially when you’re expecting the matter to be resolved. We’re sorry that you’ve been left feeling unsupported, as we know how important it is to receive timely updates and know where things stand.
We’d really appreciate the opportunity to look into this and understand what has caused the delay. Unfortunately, we haven’t been able to identify your order from your review alone. Could you please contact our support team with your order number and mention Alliah in your message? I’ll be happy to look into your case personally and help you for refund. We hope we can turn this experience around and provide you with the support you should have received from the start.
Took a little experimenting to work out…
Took a little experimenting to work out which position felt best in my ears. Once I did, they stayed comfortable all night. They’re less bulky than I pictured from the photos and don’t stick out much at all.
10 October 2026
Unprompted review
Reply from Hears
Hi Jordan, finding the perfect fit can definitely take a little bit of trial and error, but it is so rewarding once you find that sweet spot. It is wonderful to hear that they feel lightweight and sit so flush against your ears, allowing you to enjoy a comfortable and undisturbed night of sleep. Thank you so much for sharing your experience!
Reply from Hears
Hi Kelly, we are glad you enjoyed your experience with the audio quality, and we appreciate your wonderful feedback!
Misleading
They offered a "free gift" (cleaning kit) with an order of 3 pairs, but I couldn't add it to my cart. Also, the buy 2 get 1 free apparently only applies to three of the exact same decibels in the exact same color.
20 October 2026
Reply from Hears
Hi Susan, we understand how disappointing it can be when a promotion doesn’t work out the way you expected, especially when you’re placing an order based on an advertised offer. We’re sorry for the confusion surrounding the free gift and the requirements for our Buy 2, Get 1 Free promotion. We want our offers to be clear and straightforward, so customers can shop with confidence.
Our team will reach out to you shortly to look into your concerns and help clarify the promotion details. We appreciate you bringing this to our attention and would welcome the opportunity to address the situation and provide a better experience for you.
The build is excellent but they don't work
The build is excellent but unfortunately, they do not cut out the sound. I found myself, with both Hears in, pulling one out and putting it back in to see if could detect a difference. It was barely perceptible. I simple went back to where foam ear cushions as they cut out far more of the noise than the Hears did.
Also, I tend to not wear a foam earplug on the head-down-to-the-pillow side as it tends to fall out at some point during the night or is somewhat uncomfortable. The Hears definitely became uncomfortable after about an hour of laying on them.
The kicker was that even though the product doesn't even come close to meeting the results of what is promised, Hears made me cover the return cost. Their product doesn't work and I had to pay to return a product that doesn't work.
On a good not, they responded very quickly each time to tell me they refuse to cover return costs.
Follow up:
Hears did reach out and rather than offer to reimburse the shipping costs to return a product that doesn't do what they it does, they offered me a 20% discount on my next order!?!
This strikes me as incredibly tone death. Why would I ever order another Hears product when the first one didn't meet their promises. The next order would likely not meet their promise and given they refuse to cover return shipping, I would only guarantee myself the additional cost of returning the second pair.
I'm lost for words!
7 September 2026
Unprompted review
Reply from Hears
Hi Pierre, we’re sorry that the earplugs didn’t provide the comfort and noise reduction you were hoping for, and that the return costs added to your disappointment. We understand how frustrating it can be when a product isn’t the right fit for your needs, and we appreciate you sharing your experience with us.
Our team has already reached out to you by email to discuss your concerns and explore how we might leave you with a better experience. We hope you’ve had a chance to review our message, and we’d be glad to continue the conversation with you directly. Your feedback matters to us, and we appreciate the opportunity to address your concerns.
Excellent customer service.
19 October 2026
Reply from Hears
Hi Robbie, knowing our customers feel well supported means a lot to us! We always want people to feel that their questions and concerns matter, so your kind feedback is a lovely encouragement to our team. Thank you for choosing Hears!
Reply from Hears
Hi Anat, we are glad you enjoyed your experience with our quick and helpful team. Thank you for your positive feedback!
Reply from Hears
Hi Aubergenie, we’re glad we could offer you a little something as a returning customer! We appreciate you choosing Hears again, and we hope the discount makes your next purchase even more worthwhile. Thanks for coming back to us!
Reply from Hears
Hi Santiago, we are glad you had a great buying experience and hope our product quality pleases you!
tracking was actually useful
Delivery tracking was easy to follow from start to finish. It updated the morning it was going out for delivery and the parcel arrived a few hours later. Packaging was clean too.
22 September 2026
Unprompted review
Reply from Hears
Hi Connor, it is wonderful to hear that the tracking system kept you well-informed throughout the journey and that your package arrived safely and in great condition. We always aim to make the delivery process as smooth and worry-free as possible, so we are thrilled this went so well for you. Enjoy your new purchase!
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