Hears earplugs definitely work well for motorcycle noise reduction, but they are significantly more expensive than alternatives and lack overall quality. While the packaging looks premium, the case fe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They offered a "free gift" (cleaning kit) with an order of 3 pairs, but I couldn't add it to my cart. Also, the buy 2 get 1 free apparently only applies to three of the exact same decibels in the exa... See more
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For some reason, my first shipment never showed up. Alliah, the helpful and friendly customer service rep, sent me another pair immediately and free of charge, with expedited shipping. I am honestly... See more
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Had a shipping issue and Hears seemed genuinely concerned. Ultimately the shipping company lost the package and the service rep replaced my order. I'm patiently waiting to see if this one gets lost as... See more
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3.5
Average
1K reviews
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Great quality of sound, great customer service
When one of my earplugs was defective. Anuki in customer service was so helpful in getting the issue resolved and a replacement sent out. The functional earplug was a high enough quality of sound that it was worth it to me to go through the process of getting a replacement. I'm an orchestral violinist who also loves music festivals. Hears gives me enough clear treble that's so necessary when playing my instrument while also not losing out on the thumping bass at a rock show, and still protecting my hearing overall. Best I've found for sure!
27 October 2026
Unprompted review
Reply from Hears
Hi Michelle, we are glad you enjoyed your experience with our customer support team and that we could quickly resolve the issue with your order by sending a replacement. It is wonderful to hear that our product meets your high standards for sound quality, especially given your background as an orchestral violinist. We designed these to deliver a balanced audio experience that preserves both high-frequency clarity and deep low-end tones, ensuring your hearing remains protected during performances and concerts alike. We appreciate your feedback and hope you continue to enjoy them!
Misleading
Misleading. Be careful you may have lengthy delivery times over the promised times on the site. Earbuds haven't arrived. Customer service just say the same thing over and over. Not offering a refund. Raising with the bank.
14 October 2026
Unprompted review
Reply from Hears
Hi there, we recognize how disappointing it is to have your order still outstanding while receiving responses that don’t seem to move things forward. You placed your order expecting it within the timeframe advertised, and we understand why the continued delay and lack of a clear resolution have affected your confidence in us.
We’d like to take a closer look rather than leave you going around in circles. Please contact us at support@hears.com with your order number and mention Alliah, so we can review what’s happened and discuss the available next steps with you.
Reply from Hears
Hi Brendan, we’re pleased to hear that placing your order was quick and straightforward, with convenient payment options along the way. We appreciate you choosing Hears and taking a moment to share your experience. We hope you love your new earplugs!
A disappointing experience
I’ve worn ear plugs for 10 years and always used the same brand; good product and good service but thought I’d try these for a change. Product ordered and I waited. And waited. Finally put a message asking where my delivery was on their Facebook page…..and hey presto, my order was despatched the same day! When it arrived, it was well packaged and looked good. That’s where the good stuff ended. The ear plugs didn’t work for me and were vastly inferior (and more expensive) than the ones I currently use, so I put their 100 day refund offer to the test. I have several AI type emails from them, including an offer of a 10% refund which I refused asking instead for a full refund. I was directed to their very user unfriendly returns portal and had to provide photos, explain why I wanted to return them etc etc. After paying £4.95 for a returns label I waited….and waited…..and eventually the return label arrived. My experience seems very familiar to a lot of 1* reviews on Trustpilot; its a lesson learned in a) dont buy from social media adverts and b) if you do, then do some proper research before you place your order.
20 October 2026
Unprompted review
Reply from Hears
Hi there, we’re sorry that your experience has been so disappointing, from the delivery delays to the difficulties arranging your return. We understand how frustrating it is to have such a challenging experience when you simply want a product that works for you and a smooth refund process.
While we’re glad your return label has now been sent, we’d like to ensure the rest of your case goes as smoothly as possible. Please email us at support@hears.com with your order details and mention Alliah, so we can follow up with you directly and help resolve your concerns.
feels better made than the cheap ones
The build feels decent and they don’t have that flimsy feeling some cheaper ones have. Mine have been used regularly for a few weeks and still look fine.
12 October 2026
Unprompted review
Reply from Hears
Hi Craig, it is wonderful to hear that you are pleased with the durable construction and lasting quality of your new purchase. We design our products to withstand regular, everyday use while maintaining their great appearance, so knowing they are holding up so well for you is incredibly rewarding. Thank you for sharing your positive experience.
Horrible website to order from
Horrible website to order from.
missleading offer "buy two get one for free" = order 1 full price and two for half price = 3 pairs...
27 October 2026
Reply from Hears
Hi Johan, we’re sorry to hear that your experience with our website and promotion has left you feeling disappointed. We understand how frustrating it can be when an offer doesn’t come across as clearly as expected, especially when it affects your purchasing decision. We appreciate you sharing your feedback, as it helps us identify where we can improve the clarity of our promotions.
Our team will reach out to you shortly to discuss your concerns, clarify the offer, and see how we can best assist you. We appreciate your patience and the opportunity to address this with you.
These actually work
These actually work. My partner snores at different times during the night and it interrupts my sleep. I just sleep straight through using these. Now if only they could do something for my bladder ;-)
27 October 2026
Reply from Hears
Hi Nick, we are happy to hear that our product successfully blocks out your partner's nighttime disruptions so you can sleep peacefully. We only wish we could help with those late-night bathroom trips too!
Unexpected shipping damage
I had order 3 pairs of plugs. They arrived in an over packed corrugated mailer. It looked like the entire front of the package had been slashed with a box cutter and then repaired with clear packing tape. The top box of plugs that was causing the package to bulge out was sliced in half and the case inside had a scratch across the top but the plugs were not damaged.
As a courtesy I thought I would send customer service some pictures of the way they were packed and damage that occured so they could perhaps modify their shipping technique for future customers. They responded quickly. I worked with Alliah to provide additional photos so they could further investigate. They provided a replacement pair, no questions asked even though the only damage was a scratched case.
Thanks again Alliah for the all of the seamless communication.
19 October 2026
Unprompted review
Reply from Hears
Hi Gary, we really appreciate you taking the time to share your experience and send us the photos. Your thoughtfulness in bringing the packaging issue to our attention means a lot, as feedback like yours helps us identify where we can improve. We’re glad we could get everything sorted out and provide a replacement, and it’s wonderful to know the communication throughout the process was smooth. Thank you for your understanding and for giving us the opportunity to help!
I was a little difficult to get the…
I was a little difficult to get the bundle I wanted. The price changed a lot if I choose a different color and the page didn’t let me know that the only condition was to choose a different color.
26 October 2026
Reply from Hears
Hi Elisa, we are glad you enjoyed your overall experience and appreciate this feedback. We understand the confusion caused by our website's pricing display when selecting different product shades. We are currently updating our page design to make these color-based price changes much clearer for our future visitors.
I had questions, very quick reply
I had questions about my order and they got back to me very quickly with an answer.
26 October 2026
Reply from Hears
Hi Karen, we are glad to hear that our team assisted you so promptly with your order inquiries. Thank you for your feedback!
Tried to cancel immediately on placing…
Tried to cancel immediately on placing order or exchange but no was the answer even though it was shipped after the request hears got in touch and are dealing with issue excellent communication
23 October 2026
Reply from Hears
Hi Harry, we can understand why this was frustrating, especially since you reached out to cancel or exchange your order before it was shipped. We’re sorry we weren’t able to resolve your request in time and that the parcel was sent out despite your contacting us.
We’d like to take a closer look at what happened rather than leave you feeling that your concerns were overlooked. Our team will reach out to you shortly to discuss this with you and see what can be done to help.
Reply from Hears
Hi Josh, we’re delighted to hear that everything went smoothly and that you’re loving your Hears earplugs! It’s especially rewarding to know they’re making a real difference for you. Thank you for sharing your experience and for choosing Hears!
Leap of Faith Last Year & Never Looked Back
I bought a pair of these over a year ago was very worried because the cost of them but I took the chance and I've never looked back and now my son and wife wants a pair and I don't mind paying the money.
But its that leap of faith with the cost!
Hope they don't lost them.
25 October 2026
Unprompted review
Reply from Hears
Hi Paul, we are glad you enjoyed your experience with our product and appreciate you taking that initial chance. We understand that a larger investment can feel like a big leap of faith, but we are happy to hear that the quality has made it worthwhile for your whole family. We hope they enjoy their new pairs.
I didn't want to buy additional things…
I didn't want to buy additional things and the way you add the offers at the end makes it very confusing and added more to my cart that was unwanted.
26 October 2026
Reply from Hears
Hi Tatiana, we can understand why this would leave you feeling disappointed, especially when you only intended to purchase the items you had selected. The checkout process should make it easy to understand what you’re paying for, and we’re sorry this wasn’t your experience.
We appreciate you bringing this to our attention and giving us the chance to look into what happened. Our team will reach out to you shortly to review your order and work with you toward a suitable resolution. We want to make sure your concerns are properly addressed and that you feel supported throughout the process.
Excellent customer service
I ordered the 20dB and the 25dB earplugs in the same colour and wasn't sure how to tell them apart! I thought I'd have to exchange one of the pairs but Alliah in customer support was very helpful and I'm now able to identify them, even in the dark. Looking forward to trying them out and will update this review.
25 October 2026
Unprompted review
Reply from Hears
Hi Brian, it is wonderful to hear that our support team could assist you in distinguishing between your two pairs of earplugs so you can easily identify them. We are so glad you had a positive experience, and we hope you thoroughly enjoy using them. We look forward to hearing your thoughts once you have had a chance to test them out!
Ease and knowledge provided with the…
Ease and knowledge provided with the entire selection.
26 October 2026
Reply from Hears
Hi Marie, we are glad you enjoyed our helpful guidance and simple process. Thank you for your feedback!
Very prompt and responsive customer…
Very prompt and responsive customer service by Alliah. They immediately resolved some packaging issues discovered after shipping.
The product is great. I have worn earplugs for decades but usually woke up because of discomfort. That doesn't happen to me when I wear HEARS! Very happy with the product and the customer service.
22 October 2026
Reply from Hears
Hi Diana, it is wonderful to hear that our support team was able to quickly and efficiently resolve the shipping issue for you. We are also thrilled to know that you are finally experiencing comfortable, uninterrupted sleep after years of searching for the right fit. Thank you so much for sharing your positive experience with us!
Reply from Hears
Hi Alfredo, that’s exactly the kind of experience we want you to have! We’re glad everything went smoothly and that ordering with us was hassle-free. Thanks for choosing Hears and taking a moment to leave us a review. We hope you enjoy your earplugs!
Amazing help for sleep
I was so surprised and grateful at home much better I slept with my Hears. I thought noise was the problem and now it is solved? I can still hear the alarm in the morning and some sounds at a very low level, but I sleep (on my side) so very well. Order arrived quickly and I am ordering a second pair! Thank you!
25 October 2026
Reply from Hears
Hi Amy, it is wonderful to hear how much your sleep quality has improved and that you can rest comfortably on your side. We are thrilled that our earplugs successfully take the edge off background noise while still allowing you to hear important alerts like your morning alarm. Thank you for sharing your experience and for choosing to order another pair to keep your nights peaceful!
Hears aggressively advertises "Try free…
Hears aggressively advertises "Try free for 100 days" and "Full refund, no questions asked," but it is a complete deception. When you request a return, their AI bot stalls with endless questions and discounts, only to block your country from getting a prepaid return label and demand you pay expensive international shipping to Germany. They happily take your money and ship worldwide, but deliberately obstruct international returns—stay away!
25 September 2026
Unprompted review
Reply from Hears
Hi Dror, we’re sorry that your experience with our returns process has left you feeling let down. We understand how discouraging it can be when you expect a straightforward return but instead find yourself facing unexpected costs and difficulties. This isn’t the impression we want you to have of our service, and we’d appreciate the opportunity to look into your situation more closely.
Our team will reach out to you shortly to review your concerns and discuss how we can help. We hope to have the chance to address this properly and provide a clearer way forward.
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