Hearology Forest Row Reviews 

483
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 177 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being courteous, professional, and genuinely kind, making interactions pleasant and reassuring. Many people highlight the excellent service, noting how practitioners clearly explain procedures and ensure a comfortable experience. The overall user experience is frequently described as efficient and effective, with many appreciating the personalized care received. Reviewers also appreciate the smooth appointment process, often noting they were seen promptly and could even secure urgent bookings. The procedures themselves are frequently described as quick, painless, and highly effective, leading to significant improvements in hearing and overall well-being.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their welcoming, friendly, and professional... See more

Service

Customers consistently report positive experiences with the service, highlighting its efficiency and... See more

User experience

Users describe positive interactions with the overall experience, highlighting the brilliant appointment... See more

Customer service

People report positive experiences with customer service, highlighting excellent care and helpfulness from... See more

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with the advanced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every element was faultless. Making the booking was effortless - in the shop in Forest Row. I wasn't kept waiting when I attended for my appointment. My practitioner (James, I think) was courteous... See more

Rated 5 out of 5 stars

Seen on time. Listened to concerns and took into account recent health issues. Audiologist fully explained the testing procedure and what is being tested. Clear explanation of the outcome of the te... See more

Rated 5 out of 5 stars

My visit to the clinic today was a very pleasant experience. The staff are really friendly and helpful. Steve was the technician who carried out my procedure. He was very kind and understanding throug... See more

Rated 5 out of 5 stars

I found Michael to be very personable and professional. He tested my hearing in his usual very calm manner. Harry kindly fitted me in for an unscheduled micro-suction, wax removal procedure. This... See more


Company details

  1. Audiologist

About Hearology Forest Row

Written by the company

The Country’s Leading Hearing And Ear Care Specialist Welcomes You To Its Forest Row Shop-Clnic's Trustpilot Page, Which Was Created On 1st October, 2023.

Hearology’s Forest Row Shop-Clinic Has Also Collected Hundreds of Google Reviews Since We Opened There In July 2021 And Has A Google Star Rating Of 4.9. We Also Have a Main Hearology Trustpilot Page That Has Hundreds More Reviews And A 4.9 Star Rating.

Our Services Are Externally Validated By The Care Quality Commission (CQC) To Assure Rigorous Safety, Hygiene And Clinical Quality Standards. Hearology Is One Of Only A Handful Of Audiologists In The Country To Have Achieved This Distinction. 

Our Services Include Hearing Tests, Hearing Aids, Microsuction Ear Wax Removal, Tinnitus Management, Balance Services And Custom-Fit Earware. 

Hearology Also Has Trustpilot Pages For Our Clinics in London Bridge and London Liverpool Street

Book an ear cleaning appointment

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Contact info

4.9

Excellent

TrustScore 5 out of 5

483 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(483)

166 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Harry was very thorough and…

Harry was very thorough and knowledgeable. He took time to carry out some extra checks in addition to the microsuction which reassured me about the health of my eardrums and ear canals.

10 April 2026
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. My mum came in on Friday for ear cleaning. They completely unclogged her ears and her hearing has returned to normal. Excellent service.

27 March 2026
Rated 5 out of 5 stars

Sympathetic understanding.

Actually having a conversation with someone who understands the 'hidden' disability of deafness.
Great to be able to book on line, without having to telephone...sometimes very difficult for deaf people.

25 March 2026
Rated 5 out of 5 stars

Hearology is a warm and welcoming…

Hearology is a warm and welcoming place. the receptionist is helpful.
Zaahira Khan was careful as she cleaned my ears.

But I would council not asking clients/patients to rate their experience. I am not a busy person but busy people may find it annoying!

10 March 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. Zahira removed the wax from both ears and explained everything as she went along. Heartily recommend Hearology in Forest Row

27 February 2026
Rated 5 out of 5 stars

I was so grateful that Hearology fitted…

I was so grateful that Hearology fitted me in for an ear clean this morning, I was in a lot of pain and they were fully booked, but they managed to squeeze me in in-between appointments. Thanks again.

20 February 2026
Rated 5 out of 5 stars

Kind professionals

Receptionist is a very kind professional lady, so helpful, knowledgeable, gives confidence in all your services. Actual removal of ear wax by another lovely lady was done with great empathy and expertise. First class all round. And with kindness.

12 February 2026

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