My experience with Hear Now at St Peter’s was a pleasant one. Sangeeta looked after me extremely well with her very friendly knowledgeable demeanour. I would recommend anyone to use this wonderful fac... See more
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Very disappointing, I find them irritating in hot weather, the slightest amount of sweat or any moisture affects performance such as a clicking/rattling, for this reason I often remove them on smal... See more
I was recommended to see Vivian Wong at the Dandenong clinic about my hearing loss. What a truly amazing and patient doctor. Not only did she make me feel comfortable about needing a hearing aid but... See more
The Best Experience The audiologist was so patient with my, elderly mother, she was very clear with her instructions on how to use the new hearing aids and accessories. Hear Now followed up with u... See more
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Company details
Written by the company
Hear Now is an independently owned and operated hearing service provider. We specialise in providing treatment on a no out-of-pocket treatment basis for individuals with noise-induced hearing loss and tinnitus. Since commencing operations in 1995, the team at Hear Now has made life better for thousands of hard working individuals with an industrial deafness injury sustained from working in a noisy job.
Contact info
Australia
- hearnowforyou.com.au
4.7
Excellent
241 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Ear pain
The company were very good and professional. My only complaint is one hearing aid is painful in my ear. I was told to persevere
27 June 2023
Reply from Hear Now Australia
Dear Mr Aldridge,
I'm sorry to hear that you're experiencing discomfort with one of your hearing aids. While I understand that you were advised to persevere, it's important to prioritize your comfort and well-being.
As discussed over the phone, I am sending different sizes of buds for you try them and see how they feel. Hopefully that will solve the problem, otherwise, we'll have to arrange another appointment in our clinic to address the issue.
I recommend that you contact us as soon as you have problems with your hearing aids, as problems often do not go away on their own. It's crucial to communicate your concerns so that we can provide you with the necessary support and find a suitable resolution for your discomfort.
New hearing aids
Follow up after my appointment to make sure my new hearing aids were working as expected.
27 June 2023
Hearing aids test and supply
The testing process was thorough and the various types of hearing aids pros and cons were explained in detail.
When I picked up the new hearing aids Sam went through the fitting and care of the aids with me and set up the app on my mobile so I can control the settings from my phone. I was impressed with his thoroughness.
Great communication from the Hear Now at all times.
27 June 2023
The staff were always very…
The staff were always very knowledgeable and helpful. Made the transition so comfortable.
27 June 2023
good people to deal with
27 June 2023
Product knowledge lacking
Product knowledge lacking.
Hearing Aids not linking to phone during fitment and told my 2 week old phone not compatible with them. Told I should get an iPhone as they were designed for them. Hearing aid batteries only last a few days. When I called them about this, they say that is normal. When I called to order new batteries, he told be that is not normal and they should last a few months. Not given any help nor assistance with the battery problem. Seems to me that once they give you the hearing aids, your on your own.
5 June 2023
Reply from Hear Now Australia
Thank you for reaching out to us and expressing your concerns regarding your recent experience with our hearing aids. As per the phone conversation with our advisor yesterday, we hope we have cleared the initial miss understanding.
We once again apologies for not communicating your hearing aid concerns to you in a more transparent way, however, we will strive for a better service and support in the future.
We value our customer service highly so please do not hesitate to contact us if there are any other issues that may occur.
Thank you
I was very impressed with her…
I was very impressed with her professional attention towards me with her instructions on my new hearing aids. John Stevens.
5 June 2023
I am pleased with the service that i…
I am pleased with the service that i received, and expect to better utilize my hearing aids as time goes by, the only down side for me was the travel from hallet cove to the specialist but i understand the you can not have offices all over and it was only minor inconvenience
31 May 2023
Correction
As I now understand that my file was not lost by you, but by another company, I am happy to confirm that I rate my experience with your company at 5 stars.
5 June 2023
Unprompted review
Fast service very helpful
31 May 2023
It been a while since I've been able to…
It been a while since I've been able to hear things and socialising was hard because it was hard to hold a conversation in public just couldn't hear what people were saying so it was easier just to stay home but hear now have changed that the staff are great friendly and supportive.,
I can now have a conversation in the car and when I go out and don't have to turn up the TV to loud and I still get a good night sleep when I take out my hearing aid
Thank you 😊
23 May 2023
I was very impressed with the service…
I was very impressed with the service provided both with the technician when I had the aids fitted and the phone follow up to see whether I was happy with the fitting. First class.
28 May 2023
Service friendly
Service friendly, comprehensive and competent.
Continued follow ups kept me informed of procedures. Would have preferred a closer location for your consultant, but that can’t be helped.
Thanks John O
28 May 2023
The process has been handled with care…
The process has been handled with care and sensitivity from the first contact. The Adelaide staff have been great. I would recomend them highly.
28 May 2023
Friendly staff and great service
Friendly staff and great service. All my needs were met and everything was explained in great detail. Great follow up to see how I was doing with my hearing aids. Thank you hear now Australia keep up the great work!!
23 May 2023
prompt response, expert assistance, excellent product
The office contacted me earlier than expected to say my hearing aids were ready.
I was treated with kindness and respect, given all the information and tested my hearing experience, connected to my iPhone, very satisfied customer.
21 May 2023
Great service
Thank you for your great service
I am finding them of great help
Didn't realise how deaf I was
Ha ha
30 April 2023
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