This was a reinstall service. The installer Ben was awesome . Pure craftsmanship. Would have given 5 star just for Ben . However 4 star because the customer care service line needs improvement. Too mu... See more
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Review summary
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Reviews shaping this summary
Stuart Chapman called the previous day and said he would be delivering my salts at 8am and what do you know, at 8am he was standing by my front door. As someone who takes pride in punctuality... See more
From Frank coming to our property showing us the demo & explaining the details thoroughly of the water softener / filter system to Jacob installing the system has been faultless. Jacob didn't have an... See more
Company replied
Outstanding service from Harvey Water Softeners, as always. A huge thank you to Stuart for consistently going above and beyond. He always sends a text just before he arrives, which is really appreciat... See more
Company replied
Company details
- Water Softening Equipment Supplier
- Plumber
- Water Filter Supplier
- Water Purification Company
- Water Treatment Supplier
About Culligan Harvey
Written by the company
Culligan Harvey is the UK’s number one selling water softener brand. Experience the benefits of softened and filtered water for your home, health and happiness with the Harvey™ Water Softener.
Book a free, no obligation demo today. Request a Quote
Find your Perfect Water Softener Shop Salt Shop Drinking Water Shop Water Filters
Book a free, no obligation demo today. Request a Quote
Find your Perfect Water Softener Shop Salt Shop Drinking Water Shop Water Filters
Contact info
Hipley Street, GU22 9LQ, Woking, United Kingdom
- 01483 753400
- reviews@harvey.co.uk
- harveywatersofteners.co.uk
4.6
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Stuart delivered my blocks
Stuart delivered my blocks. He was so polite & helpful, delivering them in the exact place I asked. He was friendly & kind, Thank you Stuart!
22 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your lovely review. We're delighted to hear Stuart was so polite, helpful, and friendly, and that he placed your salt blocks exactly where you wanted them.
We'll be sure to pass on your kind words to him.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Excellent delivery service
I've been using Harvey water softener for couple of years now. Have seen such a good change in the salt delivery and customer handling. Earlier used to struggle with their courier but now Harvey have started their own delivery. People like Stuart Chapman are a great example of exemplary customer service. Always on time, delivers with a smile, polite and ensures the delivery is as smooth as possible. Thanks Stuart and the Harvey team!
23 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your fantastic review and for being a valued customer over the years. We're delighted to hear you've noticed the improvements to our delivery service and that Stuart has consistently provided such excellent customer care.
We'll be sure to pass on your kind feedback to Stuart and the wider team.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
All round excellence!
Excellent service from inspection to installation and highly recommended
20 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your wonderful review. We're delighted to hear you received excellent service throughout your journey, from the initial inspection right through to installation.
Thank you for your recommendation and support.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Super
Yet again another super quick delivery from the delightful Stuart Chapman. I love this guy, he’s so chatty and delivers all my salt bags and places them on the shelf in my shed without any issues . I couldn’t be happier with these deliveries as I have poor mobility and the lovely Stuart does it all! Well done! *****
22 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your lovely review. We're delighted to hear that Stuart continues to provide such quick, friendly, and helpful service.
It's wonderful to know he goes the extra mile by placing your salt bags exactly where you need them, especially as this makes things easier for you. We'll be sure to pass on your kind words to Stuart.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
5* for the delivery Person
22 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your review. We're delighted to hear you were pleased with the delivery service.
We really appreciate the 5-star rating and your feedback.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Amazing
Amazing great installation clean tidy and the best no limescale at all living in a hard water area that had already destroyed taps and hot water tap this has been a game changer and friends have followed suit one of our best decisions highly recommend
22 August 2025
Unprompted review
Reply from Culligan Harvey
Thank you for your fantastic review. We're delighted to hear that your installation experience was clean, tidy, and hassle-free.
It's wonderful to know your water softener has made such a difference in tackling limescale and protecting your home in a hard water area.
We're especially pleased to hear you've recommended us to friends. Thank you for your support.
Kind regards,
Culligan Harvey Team
Thankyou
Thankyou for the great, freindly service, delivered to my door no ifs or buts,
22 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your review. We're delighted to hear you were pleased with the friendly service and convenient delivery.
We really appreciate your feedback and are glad we could make things easy for you.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Aaron from Harvey fitted the softer…
Aaron from Harvey fitted the softer perfectly he was clean, tidy, respectful also give good advice for other products around the house
20 June 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your review. We're delighted to hear Aaron provided such a professional installation experience.
It's great to know he was clean, tidy, respectful, and able to offer helpful advice on other products for your home. We'll be sure to pass on your kind feedback to him.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
GEORGE PARDOE was amazing and…
GEORGE PARDOE was amazing and professional with hes customer service. He took hes time to do a very clean job. Thank you!
22 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your review. We're delighted to hear George provided such amazing and professional service. It's great to know he took the time to ensure everything was completed to a high standard and left a clean finish.
We'll be sure to pass on your kind feedback to him.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
I strongly recommend avoiding Harvey…
I strongly recommend avoiding Harvey Water Softeners.
In my experience, the company’s premium pricing and polished sales pitch are completely disconnected from the quality of its installation and after-sales service. My system was installed incorrectly, the drinking-water/kettle tap leaked, and the resulting damage was substantial. I then had to spend more than a month chasing Harvey to resolve problems that should never have existed after a professional installation.
After all of that, Harvey offered just £200 in compensation. That is laughable given the damage, disruption, time wasted and repeated effort required to get them to address their own mistakes.
This is why the company feels borderline like a scam: you pay a substantial premium for specialist installation and dependable support, but once Harvey has taken the money, accountability disappears. A premium supplier should inspect its work properly, respond immediately to leaks, cover the damage it causes and compensate customers fairly. Harvey failed on all of those points in my case.
Harvey: do not reply with a copy-and-paste message asking me to email you. I already did. Your team is fully aware of the situation. Address the actual complaint instead of posting a generic public-relations response.
The product itself is not the main issue. The problem is paying premium-brand prices while receiving poor workmanship, weak quality control, unacceptable aftercare and derisory compensation when things go wrong.
Avoid Harvey. Use a reputable independent local water-softener specialist instead.
22 July 2026
Unprompted review
Reply from Culligan Harvey
We're sorry to hear about your experience and the frustration caused. This is not the level of service we expect to provide.
We appreciate you taking the time to share your feedback.
We'd like the opportunity to look into this further, so please email us at customerrelations@harvey.co.uk with your details and we'll be happy to investigate. Please add Harvey/KA to your email so we can identify your review.
Kind regards,
Culligan Harvey Team
Attila was great
Attila was great
Serviced my old EWT Gold machine and also installed new water filter
Very professional
21 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your review. We're delighted to hear Attila provided such professional service while servicing your EWT Gold machine and installing your new water filter.
We'll be sure to pass on your kind feedback to him.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Ricky Scott
Ricky Scott, the delivery driver, was absolutely brilliant. He was friendly, polite, and went above and beyond during the delivery. He kindly helped carry the heavy salt bags inside the house, which I really appreciated.
21 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your review. We're delighted to hear Ricky provided such brilliant service.
It's great to know he was friendly, polite, and went above and beyond to help by carrying the salt bags inside. We'll be sure to pass on your kind feedback to him.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Stuart Chapman was very helpful with…
Stuart Chapman was very helpful with the delivery with my order and had provided an excellent service
22 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your review. We're delighted to hear Stuart Chapman was so helpful with your delivery and provided excellent service.
We'll be sure to pass on your kind feedback to him.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Block Salt
I have ordered block salt many times through Culligan. The website is easy to use, product arrives quickly and is reasonably priced.
The delivery driver Stuart is very helpful dropping the salt into our garage and friendly.
21 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your review. We're delighted to hear that ordering through our website has been easy and that your salt deliveries continue to arrive quickly and at a great price.
It's also wonderful to know that Stuart provides such friendly and helpful service, including delivering the salt right to your garage.
We'll be sure to pass on your kind feedback to him.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Harvey salt delivery
Much better delivery service and Stuart very helpful moving heavy salt blocks into garage
21 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your 5-star review! We're delighted to hear that Stuart provided a helpful delivery service and was able to assist with moving the heavy salt blocks into your garage.
If you know anyone who could benefit from our products and services, why not refer a friend and receive a reward: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey
“We can take up to £375 off your quote” - don’t take their word for it
After booking a house demonstration I received a quote for the installation of a HarveyArc water softener Wifi Enabled 750 Litre for £2171.50.
As this price was not within our budget we decided to give it a pass. About a month later I received another email saying “Your quote just got better — save up to £375” and as it was my birthday I decided I am going to give myself a treat and go for it. After receiving the new revised invoice I have noticed that the water softener device model was changed to Harvey HV4 750L. As I was about to find out this is an inferior model. When I questioned this with Gayna Sullivan Customer Relationship Manager I was told that this information was included in the offer email and that actually they cannot apply the discount on my actual quote. The reason I am leaving 1 star is because I double checked the email and the information is nowhere clear and my expectations as a customer was to get a discount on the product I wanted, not to be pushed a different inferior product using sale tactics that are meant to deceive you.
7 July 2026
Unprompted review
Reply from Culligan Harvey
We're sorry to hear that you feel disappointed by your experience and apologise that the offer and product options were not as clear as you expected.
We'd like the opportunity to review the details of your concerns, so please email us at customerrelations@harvey.co.uk with your details and we'll be happy to investigate. Please add Harvey/KA to your email so we can identify your review.
Kind regards,
Culligan Harvey Team
Excellent Service
Great service from Stuart during the SALTs delivery. Professional, helpful, and a real asset to the business. Highly recommended!
21 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your 5-star review! We're delighted to hear that Stuart provided professional and helpful service during your salt delivery. We'll be sure to pass on your kind feedback.
If you know anyone who could benefit from our products and services, why not refer a friend and receive a reward: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
I recently had a Harvey water softener…
I recently had a Harvey water softener installed following my old one breaking.
The installation itself was excellent. From the initial quotation through to the installation, everything was handled quickly, professionally and without any issues. I was really impressed with the whole process.
Unfortunately, the experience was let down by the courier Harvey uses to deliver the salt. DHL claimed on multiple occasions that delivery had been attempted when I was at home waiting for the parcel. They did not press the buzzer (I live in a flat ) I had taken several days off work specifically to receive the delivery, yet it never arrived whilst they were lying about trying to deliver it. To make matters worse, there was no direct way for me to contact DHL to resolve the issue.
Harvey's customer service did everything they could to liaise with DHL, but it was incredibly difficult to make any progress. James, in particular, was outstanding throughout the whole situation. He was empathetic, proactive and kept me updated with regular phone calls, so I always knew what was happening. On the third delivery attempt, the driver drove away without delivering the salt as they could not be bothered to get out of the van and press the buzzer but James managed to contact DHL and get the driver to turn around and return.
Unfortunately, after all of these so-called "delivery attempts", a lot of the salt had been damaged in transit. James immediately arranged for replacement salt.
James is the only reason I didn't cancel the whole order and leave a negative review. His customer service was exceptional, and he genuinely cared about getting the issue resolved rather than simply passing me between departments.
My only recommendation to Harvey is to seriously reconsider using DHL for salt deliveries. Harvey's products and customer service are excellent, but the delivery experience did not reflect the quality of the rest of the business. A better courier would make the entire customer experience match the high standard set by your own staff.
Despite the delivery issues, I would happily recommend Harvey because the installation was faultless and James provided some of the best customer service I've received in a long time.
17 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your 5-star review! We're delighted to hear that the installation process was quick, professional, and seamless from quotation through to completion. Thank you for choosing Harvey Water Softeners.
If you know anyone who could benefit from our products and services, why not refer a friend and receive a reward: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Richard Goring have been very polite…
Richard Goring have been very polite and explained everything so clearly
Thank you
17 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your 5-star review! We're delighted to hear that Richard was polite and took the time to explain everything clearly. We'll be sure to pass on your kind feedback.
If you know anyone who could benefit from our products and services, why not refer a friend and receive a reward: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Very fast & friendly salt delivery…
Very fast & friendly salt delivery service from Ricky.
21 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your 5-star review! We're delighted to hear that Ricky provided a fast and friendly delivery service. We'll be sure to pass on your kind feedback.
If you know anyone who could benefit from our products and services, why not refer a friend and receive a reward: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
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