Harvey Norman Ireland - Swords Reviews 

1,185
TrustScore 4.5 out of 5

4.4

Unit 5, Airside Retail Park, Swords, K67 H364 Swords, Co. Dublin, IE


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See what reviewers are saying

Rated 5 out of 5 stars

Dealt with a lovely lady in their store: Airside, Swords. She was exceptionally efficient and polite. Sorry I didn't get her name. When the table was delivered it was done so by two gentlemen, Ryan an... See more

Company replied

Rated 5 out of 5 stars

Brilliant service! Ducan called ahead to say when they would arrive, the three lads arrived when expected, and were so conscientious - checking in with me about what I wanted where, putting down prot... See more

Company replied

Rated 1 out of 5 stars

Purchased a TV online for collection at Airside branch. Waited nearly 30 minutes before someone came to tell me that I had to collect at a different address, even though the confirmation email state... See more

Company replied

Rated 5 out of 5 stars

Just wanted to say a massive thanks to Richard in home appliances in Swords Airside, after weeks with a faulty dishwasher, talking to manufacturer directly without any resolve insight, we reached out... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Cell Phone Store
  4. Computer and Accessories Store
  5. Home Goods Store
  6. Washer and Dryer Store

About Harvey Norman Ireland - Swords

Written by the company

Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices. We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.

Harvey Norman

Written by the company

Best Price Guarantee
We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
Customer Service
We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
Biggest and Best Range
We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.

Contact info

  • Unit 5, Airside Retail Park, Swords, K67 H364, Swords, Co. Dublin, Ireland

  • 01 8909900

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.4

All reviews

(1,185)

9,036 reviews in the last 12 months

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Rated 1 out of 5 stars

Click and collect doesn't work

Click and collect doesn't work, bought a product in the email saying I'll receive another email when the product is ready to collect, after 4 days no email I decide go in person to the shop collect my product, staff say no read yet but let me see if have in stock lol, got my product when got home receive the email ready to collect, improve it guys

11 June 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Joao,

We appreciate you sharing your experience. We are actively reviewing our click and collect process to prevent such delays and ensure timely communication for all orders.

Kind Regards,
Kevin

Rated 1 out of 5 stars

I clicked deliver to the car but I…

I clicked deliver to the car but I waited 40mins and my item was not brought out. I went inside myself as it was near shop closing time. I also did not receive my €100 gift voucher that was advertised when I purchased.

30 May 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Cheryl,

We are concerned to hear about your recent experience and the issues with your car delivery and the missing gift voucher. We are looking into this immediately with the relevant store teams.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Seamless process from purchase to…

Seamless process from purchase to installation.
Ger and Stan delivered and installed my new fridge freezer this morning.
Both were so polite and professional and had the job done in less than an hour.
Took my old appliance away and all the packaging for recycling. It was a pleasure
dealing with them.

13 June 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi there

We're so pleased to hear about your seamless experience from purchase to installation. It's wonderful that our team was polite, professional, and efficient. Thank you for your feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

No brainer, good customer experience

We've always gone to Harvey Norman and will continue to. They make it so easy and email your receipt for safe keeping. Like the way the people work in only 1 department which means we get to speak to someone knowledgeable about the thing we bought who can actually advise, a mattress.

Delivery window was 8 am to 6pm which is too wide in my opinion however I was lucky and got an 8am delivered and communication was good, only thing I wish is they'd take away the plastic from the mattress but otherwise super service.

7 June 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Gemma,

We are so glad to hear you had such a positive experience with us, especially regarding our knowledgeable team and the ease of receiving your receipt. We appreciate your feedback on the delivery window and the plastic packaging; we are always looking for ways to improve our service. Thank you for your continued loyalty!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Great Service

Great Service, Punctual Delivery, Everything Was A-Ok.

11 June 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi David,

We are so happy to hear our service and delivery were great. We appreciate your feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Craig in the swords branch was…

Craig in the swords branch was fantastic and delivered perfectly.

6 June 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Daryl,

We're so glad to hear we delivered perfectly. Thank you for your kind words!

Many thanks,
Katie.

Rated 5 out of 5 stars

good interaction with the sales…

good interaction with the sales associate

4 June 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi James,

We appreciate your positive feedback. We are glad you had a good interaction with our sales associate.

Many thanks,
Katie.

Rated 5 out of 5 stars

Ordered sofa on Friday afternoon in…

Ordered sofa on Friday afternoon in showroom and delivered on Tuesday before lunch, got call early on the morning of delivery to give me time, two lovely lads delivered and put together, fantastic service from start to finish. Would definitely go back. Rita Norris Leixlip

9 June 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Rita,

We are so pleased to hear about your positive experience with our service and delivery. We truly appreciate you sharing your feedback and look forward to welcoming you back!

Many thanks,
Katie.

Rated 5 out of 5 stars

Great installation service

Had a new dishwasher delivered and installed by Daniel and James. The installation was smooth and both the installers were friendly, efficient, and clean . They took time to explain the working of the dishwasher and warranty. They checked if I was happy with the installation before leaving. Great service

10 June 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Gary,

We're delighted to hear about your smooth dishwasher installation. We appreciate your kind words about our team's efficiency, friendliness, and thoroughness in explaining everything. Thank you for your feedback!

Kind Regards,
Kevin

Rated 4 out of 5 stars

I ordered applicances for my son and…

I ordered applicances for my son and his family. The products were delievered at the time agreed and everything went smoothly.

25 May 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Jesse ,

We're so glad to hear the appliance delivery for your son's family went smoothly and on time. We appreciate your positive feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Great and best service friendly service as always

Great and friendly service as always. Great knowledge and advice on all products.

3 June 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Fran,

We are delighted you consistently receive great service and product advice from us. Thank you for your kind words.

Kind Regards,
Kevin

Rated 1 out of 5 stars

Well the person at the checkout I…

Well the person at the checkout I showed him the email and the credit card o purchased the phone on he would not give it to me, until he saw proof of id. So I had to do a video call to my wife to get this. I felt like a criminal. Why would I purchase anything again from Harvey Norman. So I was not happy and demand an apology. Yes I have spent a lot of money with tvs all this in the house.

6 June 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi John,

We are sorry to hear about your recent experience and the frustration it caused. We understand your feelings and appreciate you bringing this to our attention. We will review our processes.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Great service as always

Very happy with my new TV. Click n collect is a great idea, however on the day I had to ring store as was 15 mins waiting at collection point, having emailed to say I was outside. But very pleasant staff as always looked after me.

3 June 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Linda,

We are so glad you are happy with your new TV! We appreciate your feedback regarding the collection process and will review it. Thank you for your patience.

Kind Regards,
Kevin

Rated 5 out of 5 stars

2 very professional and nice lads

2 very professional and nice lads . Minimum disruption, put the table together and cleaned up. Good chat and fast and professional assembly.

8 June 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi David,

We appreciate your feedback. We're happy to hear our team was professional, efficient, and ensured minimal disruption during assembly. Thank you!

Kind Regards,
Kevin

Rated 5 out of 5 stars

I had difficulty setting up the health…

I had difficulty setting up the health watch ide purchased online so I called into the Airside store to look for help. The cashiers were friendly, curtious and immediately transferred me to their in-store help desk. Again a friendly and curtious staff member worked his way through the process of pairing my new watch with my phone. It was not straight forward, there is no way myself or my husband could have negotiated the process. Thank you for your kindness, patience and help. The cashiers and help desk were exemplary. Thank you one and all.

2 June 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Carmel,

We are so happy to hear about your positive experience at our Airside store! It is wonderful to know our team could assist you with setting up your health watch. We appreciate your kind words about their patience and helpfulness. Thank you for sharing your feedback.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Installation of our appliances was very…

Installation of our appliances was very well done by Tommy! He went above and beyond and was very helpful with tips etc. Great delivery & service.

5 June 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi there,

We're happy to hear that the appliance installation was very well done. We appreciate your kind words about the helpful tips and great service.

Kind Regards,
Conor

Rated 5 out of 5 stars

Received two texts and a fone call…

Received two texts and a fone call advising approximate delivery time.
Two extremely friendly and courteous gentlemen arrived well within the advised time and promptly installed the new washing machine and removed the old one.
I would highly recommend this delivery service.
Michael,
Portmarnock.

4 June 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Michael,

We are so pleased to hear about your positive delivery experience with our team. It's wonderful to know our colleagues were friendly and efficient. Thank you for your kind recommendation!

Kind Regards,
Conor

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