Harvey Norman Ireland - SwordsReviews 

1,127
TrustScore 4.5 out of 5

4.4

Unit 5, Airside Retail Park, Swords, K67 H364 Swords, Co. Dublin, IE


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See what reviewers are saying

Rated 3 out of 5 stars

Delivery lads were fantastic, lovely guys! Unfortunately they were not given the full instructions from HN to assemble my elderly mother’s bed, so they delivered and left. This caused huge stress to m... See more

Company replied

Rated 5 out of 5 stars

I got a call, early in the morning telling me my delivery was 15 mins away. This was a great relief for me as I had an appointment to keep. They were there in 15 mins, the driver and his helper wer... See more

Company replied

Rated 5 out of 5 stars

I was kept informed every step of the way about my delivery. The two lads quickly and efficiently put my chairs together and took away the packaging. They were pleasant and polite to deal with. Great... See more

Company replied

Rated 5 out of 5 stars

Seamless process from purchase to installation. Ger and Stan delivered and installed my new fridge freezer this morning. Both were so polite and professional and had the job done in less than an h... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Cell Phone Store
  4. Computer and Accessories Store
  5. Home Goods Store
  6. Washer and Dryer Store

About Harvey Norman Ireland - Swords

Written by the company

Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices. We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.

Harvey Norman

Written by the company

Best Price Guarantee
We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
Customer Service
We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
Biggest and Best Range
We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.

Contact info

  • Unit 5, Airside Retail Park, Swords, K67 H364, Swords, Co. Dublin, Ireland

  • 01 8909900

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

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4.4

All reviews

(1,127)

8,724 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The product came very quickly and…

The product came very quickly and everything was correct and I'm very pleased with the product.

28 June 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Ann,

We're so glad your product arrived quickly and was correct! We appreciate you sharing your positive experience with us.

Kind Regards,
Victoria

Rated 5 out of 5 stars

Excellent highly recommend

Excellent highly recommend

27 June 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Darwin,

Thank you for your feedback.
We're delighted to hear you had an excellent experience. Thank you for your recommendation – we really appreciate your kind comments and support.

Kind regards,

Victoria

Rated 5 out of 5 stars

Everything went smoothly and quickly…

Everything went smoothly and quickly from buying to delivery. Informed of delivery time and specific window making it easier just adjust my workday around the delivery.

1 July 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Karl,

We're so pleased to hear that your experience, from buying to delivery, was smooth and quick. It's wonderful that the delivery time and specific window made it easier to adjust your workday.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Sofa Bed.

They did a great job considering they had to climb up three flights of stairs. And they were quick with the assembly. They also called ahead of delivery to let me know when they would arrive.

1 July 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Maria,

We're so glad to hear about your positive delivery experience! It's wonderful to know our team managed the stairs well and assembled everything quickly. We appreciate you sharing your feedback.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Good delivery

I got a call, early in the morning telling me my delivery was 15 mins away. This was a great relief for me as I had an appointment to keep. They were there in 15 mins, the driver and his helper were friendly and efficient and brought my furniture into the room for me. Top class service. I have No problem recommending them.

1 July 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Mary,

We are delighted to hear about your positive delivery experience. It's wonderful that our team's timely communication and efficient service helped with your appointment. We appreciate your kind words and recommendation!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Excellent customer service

I was kept informed every step of the way about my delivery. The two lads quickly and efficiently put my chairs together and took away the packaging. They were pleasant and polite to deal with. Great customer service

30 June 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Anne,

We're so pleased to hear you were kept informed about your delivery and that our team efficiently assembled your chairs and removed the packaging. We appreciate your kind words about their pleasant and polite service.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Sales staff very friendly helpful and…

Sales staff very friendly helpful and lots of advice about different products
Delivery very quick
Delivery guys on time and efficient

27 June 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Denise,

We appreciate your feedback. We're so happy to hear that our sales team was friendly and helpful, and that the delivery was quick and efficient. Thank you!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Saji in home electronic swords

I had a fantastic experience shopping at Harvey Norman, thanks to Saji in the Home Electronics section.

On my first visit, I placed an order for all of my home appliances based on the initial advice I received. The following day, I met Saji, and he took the time to carefully review my entire order. He identified a few items that weren’t the best fit for my home and recommended better alternatives. Thanks to his knowledge and attention to detail, I ended up with appliances that were a perfect fit for my house.

When my dishwasher developed an issue and had to be returned, Saji also went above and beyond to support me. He made sure a replacement order was placed and guided me through the entire process, making everything as smooth and stress-free as possible.

Saji’s professionalism, product knowledge, and commitment to customer service were outstanding. I highly recommend asking for him if you’re shopping for home appliances at Harvey Norman. Thank you, Saji!

27 May 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Talha,

We are so pleased to hear about your fantastic experience with us. It's wonderful to know that our team member provided such exceptional service, from offering tailored advice on your initial appliance order to assisting you seamlessly with a replacement. We always aim to ensure our customers find the perfect items for their homes and receive outstanding support when needed. Your kind words truly highlight the dedication and knowledge we strive to provide. Thank you for sharing your positive feedback; it means a great deal to us.

Many thanks,
Katie.

Rated 3 out of 5 stars

Delivery lads were fantastic

Delivery lads were fantastic, lovely guys! Unfortunately they were not given the full instructions from HN to assemble my elderly mother’s bed, so they delivered and left. This caused huge stress to my mam. Eventually HN sent someone to assemble the bed.

27 June 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Linda ,

Thank you for your feedback. We are truly sorry to hear about the stress this caused your mother. We are reviewing our internal communication processes to prevent this from happening again.

Many thanks,
Katie.

Rated 5 out of 5 stars

Timely and efficient

Guys arrived at promised time. They were polite and very efficient.

24 June 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Lesley,

We are so glad to hear our team arrived on time and were polite and efficient. Thank you for your feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

What pleasure to buy off Harvey Norman

What pleasure to buy off Harvey Norman. Ben in the tv area was really really good and very informative on my selection of tv and made the process so easy for me. Loads of knowledge without blinding me by science. Thanks again team

21 June 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Anthony,

We're so pleased you had such a positive experience with us! It's wonderful that our team member was informative and made your selection process easy. Thank you for your kind words!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Delivery man called me 10 mi s before…

Delivery man called me 10 mi s before arrival to make sure I was at home.
The 2 guys were pleasant, efficient and v presentable

22 June 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Ethna,

We're so glad to hear about your positive delivery experience! It's wonderful that our team was pleasant and efficient. Thank you for sharing your kind words.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Great Service

Quick and efficient delivery. Delivery guy was very pleasant.

15 June 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Chiara,

We are so pleased your delivery was quick and efficient, and our team member was pleasant. We appreciate your feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Recieved what I wanted when I wanted…

Recieved what I wanted when I wanted it. No issues or problems.

16 June 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Maurice,

We're happy to hear your order arrived as expected, without issues. Thank you for your positive feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Very capable well informed staff

Very capable well informed staff. I'll definitely order online again

19 June 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Ms deirdre murnane,

We're so glad you found our staff capable and well-informed! We appreciate your feedback.

Kind Regards,
Victoria

Rated 5 out of 5 stars

Click & collect was no hassle

Click & collect was no hassle. Ben is swords was fantastic with all the information I needed about the new TV.

16 June 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Gerard,

We're glad your click & collect was easy and you received great information about your new TV. Thank you!

Kind Regards,
Victoria

Rated 3 out of 5 stars

Oven Delivery

The delivery was grand - they phoned beforehand to make sure someone was there, they delivered when they said they would and they took the old oven away.

17 June 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Niamh O’Leary,

We are so glad to hear that our delivery service met your expectations. Thank you for sharing your positive experience with us!

Kind Regards,
Victoria

Rated 5 out of 5 stars

Very good services

Very good services

14 June 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Shinto,

We appreciate your feedback. We are glad you received very good service.

Kind Regards,
Kevin

Rated 3 out of 5 stars

Click and Collect needs improvement

I placed an order online. I got notification that the order was ready for collection. I went to the store and waited in line at the counter as I had noticed a large Click and Collect sign above the counter. I also noticed that the item I was buying was on display at a nearby shelf and was actually more expensive in store than the price I paid online. When it was my turn to be served I was told that I would have to find someone on the shop floor because the staff member was a cashier. I approached a member of staff who efficiently dealt with getting me my order. I signed the invoice and asked if I needed to go back to the counter and was told no. When I went to exit the store the anti theft buzzer went off. A cashier at the counter was nearby and immediately resolved the issue and apologised. I don't usually complain but I just think the collection process needs to be improved.

14 June 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Niall. Jones,

We appreciate you taking the time to share your recent click and collect experience with us. We are truly sorry to hear about the difficulties you encountered during your visit, from the confusion at the counter to the anti-theft alarm. Your feedback is incredibly valuable as we continuously work to improve our collection process. We are reviewing your comments to ensure a smoother experience for all our customers in the future.

Kind Regards,
Victoria

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. The lady we dealt with in Swords was absolutely fantastic to deal with, friendly and professional. The delivery was on time, and the two delivery men were so professional. I highly recommend dealing with Harvey Norman.

24 May 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Sandra Barry,

We're so pleased to hear about your great service from start to finish. It's wonderful that our team was friendly and professional. We appreciate your kind feedback!

Kind Regards,
Victoria

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