Harvey Norman United Kingdom Reviews 

Had a great experience at HN Sutton Coldfield. Went in to browse and walked out with a coffee machine and straighteners as they were both offered at very competitive prices. Michelle was very knowledgeable and a pleasure to have assist us. In fact, all of the staff we had encountered that day were very polite and informative. Great service and will definitely be returning, :)

Lovely staff , a special shout out to Gary who was super helpful . I’ll definitely be spooling at this store again .

Excellent customer service!
I bought a wet mop from Harvey Norman online which arrived swiftly but the motor shaft broke after 2 months. I directly contacted the mop brand for help but they were extremely unhelpful so I popped into Harvey Norman in Sutton Coldfield who agreed straight away to exchange it for a new one or choose another brand. I chose a Shark wet mop as I know their customer service is brilliant should I need them. Thank you again to Robert (Assistant Manager at Sutton Coldfield) and Michelle who were both extremely pleasant and helpful.

I purchased a three seater sofa today and was assisted by Okiyah in this matter. She was extremely friendly, very professional and knowledgeable about the item I was buying. All questions were answered clearly and she dealt with a technical issue in a patient and efficient way albeit a situation totally outside her control. She ensured the matter was sorted, confirming with the finance company that all the information they held was accurate and made a bumpy situation run as smoothly as possible. Many thanks Okiyah. Unreservedly recommend Harvey Norman’s customer service.

Very efficient guys delivering our new mattress and removing old one .Two more delivery’s this week so keep up the good work 🤗

We went in to Harvey Norman to have a look around and buy a fan. We left after buying a new chair and sofa!! Dee looked after us, he is a lovely guy, very knowledgeable and professional, no pushy at all. We would definitely recommend a visit even if it’s just to have a look around. The store is a great addition to Sutton Coldfield.

This is the first time i have heard of Harvey Norman, so was a bit hesitant when placing the order but i’m glad i did. My order got shipped out the next day and was delivered within a few days by DPD, i received an email and text to say when it will be delivered. Great service from start to finish.

Emily has been fantastic very attentive not pushy or over selling. She allowed us to look around in peace and then advised us of our options. She even allowed us to go outside with the colour book to see the colours properly. She is so friendly and has good knowledge of the items in store.

Delivery men were awesome….
BUT…
Only half the delivery was sent. New bed with no mattress 🤬

It was a lovely shopping, 10/10 would recommend #tell your friends

Friendly and knowledgeable staff. Good prices for products. Delivery service was also great with live updates, and item delivered and assembled quickly.

Great staff (Bradley) clean store always a great experience.

From first phone call to check stock to making a purchase the same morning, Hamza went the extra mile to make the whole experience pleasant and enjoyable. A credit to Harvey Norman.

Sales assistant Natasha was excellent. She guided us through various recliner options, and pointed out offers and clearance items which were particularly good value. When we made our choice, she offered warranty and disposal of old items, but was not pushy. Very pleasant to deal with.

The rating is for Michael Murray who dealt with my complaint regarding a damaged order that had been delivered by their carrier DPD. Michael was extremely helpful, professional, offered great customer service through out and made the whole unfortunate experience less traumatic. Dissappointed with all the inconvenience especially now as im trying to source this item from elsewhere. This order was needed sooner than later in brand new condition as purchased and i wasnt confident Harvey Norman could make that happen.

After recently moving in together with my partner, we have been furnishing our home and have found Harvey Norman to be absolutely fantastic - a one stop shop for everything we could need! We have been shopping in the Boucher Road store & have recently purchased two beds - the process could not have been easier and the staff are unbelievably kind, friendly and incredibly helpful. I would like to specifically thank Paul & Aaron who were able to help us get the perfect beds and delivery dates! They have both been amazing & we really are super thankful!

Due to having such positive experiences I fully intend to keep shopping at the store!

Thanks again,
Kind regards,
Andrew

After quite literally 4 hours spent on the phone and online trying to order a Starlink with Curry's, who were clueless, and whose website repeatedly cancelled 4 orders, due to what we 4hrs later discovered, was because they had zero stock (they insisted they had stock and that we had to go in to the store miles away to collect, as the order problem was ours!!!) thank fully I found Harvey Norman online! They were showing stock in their Gracechurch branch, so I called up, and Ellie answered. What Currys could not achieve in 4 hrs, Ellie sorted out with speed, total efficiency, and a high degree of knowledge, in about 5 minutes. The order was handled by her with absolute professionalism and friendliness - additional items were sourced for us, payment was made, an invoice emailed, and on top of it all, she even liaised with our courier who went to pick the item up for us as we were at distance from the store. If Ellie isn't already a manager, then I would suggest she is fast tracked, as I do not think I have seen this kind of customer service and efficiency for YEARS. Thanks so much Ellie, you saved the day, we had zero internet at our site, and keeping in touch with family was essential. (assistant EBond)

Never been to Harvey Norman before, went in to have a look on the 13th June 2026
My iron had broke a few days earlier so had a look at the ones on display.
I was approached by a very knowledgeable assistant Jolita, who helped me choose a new one. At the checkout I was was served by Gabriela who was equally as helpful.
Made my first experience very welcoming.

Ellie was wonderful with helping with our gaming purchases. She was brilliant with my son who has servear adhd.

Tracking frust class. Guys came great and very helpful 👏