We have been working with HJ in particular Samantha Paxton, for over 4 years now, and Sam has been amazing. All questions answered, a quick response time, great follow up, always keeping us in the loo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We've been using Harper James for several years now and they are excellent. Very responsive, great friendly team, good quality work and reaosnably priced. What more could you ask for? Recommended!
Company replied
I have nothing but good things to say about Harper James. Having used the firm on several occasions, everyone in the team is professional, human, and extremely knowledgeable. No legal jargon, just pla... See more
Company replied
We have worked with Harper James for a number of years, and their model suits us well as a small company. I recently worked with Imogen Francis and found her very easy to communicate with. She guided... See more
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Company details
About Harper James
Written by the company
We believe every business - no matter its size - deserves access to top-tier legal support.
Our mission is simple: to make expert legal advice affordable, flexible and tailored to the needs of growing businesses across the UK.
With service plans for every stage of your journey, quality legal advice is always within reach. And unlike traditional law firms our pricing is clear – no surprises, no hidden costs. Explore our Engage, Enable and Extend plans on our website.
It’s not just our pricing that sets us apart. We offer exceptional advice from senior lawyers, most of whom have worked at top 100 law firms and in-house, with an average 17+ years' experience. From commercial law to employment disputes, we make sure you're covered, always prioritising your business goals.
Together, we’ve proudly supported thousands of businesses across the UK, from start-ups to scale-ups and beyond. We’re here for you through every challenge and opportunity, making sure you have the legal support to thrive.
Contact info
Cavendish House, 39-41 Waterloo Street, B2 5PP, Birmingham, United Kingdom
- 0800 689 1700
- enquiries@harperjames.co.uk
- harperjames.co.uk
4.6
Excellent
198 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Trustworthy and reliable partner
We've been working with Harper James since we founded our company and they are a great legal partner for us. From establishing the company, through overseeing 3 investment rounds, to helping on share options and trademark topics. We are super happy with the help we're getting from each one of the professionals we work with.
11 July 2024
Unprompted review
Reply from Harper James
Thank you very much for your kind words! We're pleased that we've been able to support your business since inception and play a role in your business journey so far. We look forward to continuing to provide valuable support to your team.
Kind regards,
Toby Harper, Founder and CEO
Harper James
Competition Issue
Lawyer at Harper James took up the case at short and helped us achieve a sucessful outcome.
Her judgment and advice was consistent from the start and proved right.
More than happy with the experience.
10 July 2024
Unprompted review
Reply from Harper James
Tom, thank you for your kind words and for sharing your experience. It's great to hear that we were able to help you secure a successful outcome and we look forward to working with you again.
Kind regards,
Toby Harper, Founder and CEO
Harper James
Trying to resolve a dispute between two…
Trying to resolve a dispute between two parties and Samantha W is always unavailable to call and takes over a week to respond to emails. So unprofessional.
2 July 2024
Unprompted review
Reply from Harper James
Dear Chris,
Regrettably, as we were not instructed by yourself in the dispute referred to, we were limited by our professional rules in our communication with you. We understand the frustration this may have caused and apologise for any inconvenience as a result.
Kind regards,
Toby Harper, Founder and CEO
Harper James
Protracted Lease Negotiations - Resolved by Sam
This was a first step for us in terms of taking a lease on a larger property. Sam really understood that this was a big comittment from us so was patient in her approach, and was always looking to make sure we were protected from any clauses that werent in our favour.
Due to the landlord being awkward a straight forward process became more complex but Sam was professional and able to guide us through the process. We ended up cancelling the negatiations towards in the end, again with Sam guiding us through that process as well, and then entered negotiations with another landlord. Thankfully we were able to get this one over the line. Communication was always quick and messages were always returned.
We are very grateful to Sam for her help as we couldnt have done it without her.
19 June 2024
Unprompted review
Reply from Harper James
Thank you Chris, for leaving such a detailed and thoughtful review. We're glad Sam was able to guide you through the various challenges and help you secure a good lease. We look forward to working with you on future projects.
Kind regards,
Toby Harper, Founder and CEO
Harper James
Responsive, efficient, and professional
Harper James provided a responsive, efficient, and professional service. The cost was reasonable, and materially less than had I engaged a typical law firm.
30 April 2024
Unprompted review
Reply from Harper James
Thank you for your kind words, Toog! It means a lot to hear that you found our service responsive, efficient, and professional and that we could provide value at a reasonable cost. We appreciate your feedback and look forward to working with you again.
Kind regards,
Toby Harper, Founder and CEO
Harper James
More interested in Profiting of you than Customer Service
Professional Lawyers, and efficient business setup and communication. However, we were roped into the enterprise with expectation that we would be building up credits to use later in the future. Come to find out that unless you renew the plan all money spent on credits is lost, and we weren't given the option to stop the membership at any point, whilst our business was still in the early stages and didn't need to use the credits. May be a good company for one off projects.
Overall, company seems far more interested in profiting off of customers than building a loyal customer base.
12 April 2024
Unprompted review
Reply from Harper James
Dear F Alabi,
Thank you for sharing your feedback. We’re glad you found our lawyers professional and our business setup and communication efficient. However, we are sorry you were dissatisfied with certain aspects of our Enterprise plan subscription.
We strive for transparency with our clients about how our subscription plans work. During sign-up, we provide detailed information about the terms, including stating that accrued hours can only be used while you have a service plan with us. Our client services team offers to meet periodically with clients to discuss their legal needs and options for using any unused accrued hours towards current legal needs and/or to help futureproof their business.
We aim to build long-term relationships with our clients by providing top-quality legal support tailored to their needs. We understand your need for cost-effectiveness and flexibility as an early-stage business and we regret not meeting all your expectations on this occasion. We offered a brief plan extension to allow the accrued hours to be used so if there is anything further we can do to assist you, please do not hesitate to contact us at clientservices@harperjames.co.uk.
Please trust that your feedback will be taken into consideration as we continuously work to further enhance our communication and services.
Kind regards,
Toby Harper, Founder and CEO
Harper James
Excellent communication throughout
We've collaborated now with Harper James on several different projects. Nothing has ever been too much trouble and communication excellent. I've found the team I've worked with there to be very knowledgeable and leaders in their field. Highly recommended.
1 November 2023
Unprompted review
Reply from Harper James
Thank you, Dennis, for your kind words and recommendation. We pride ourselves on providing expert legal support and greatly appreciate your continued trust in guiding your business. We look forward to working with you again soon on future projects.
Kind regards,
Toby Harper, Founder and CEO
Harper James
Extremely poor experience - avoid
Extremely poor experience - do not recommend.
2 October 2023
Unprompted review
Reply from Harper James
Dear Reviewer,
We're sorry to hear about your negative experience. We are keen to understand and resolve any shortcomings you may have experienced with our service. As your review is anonymous, we are unfortunately unable to make contact, so we kindly ask that you contact us at clientservices@harperjames.co.uk to provide additional information and allow us to assist you further, if you are comfortable doing so.
Kind regards,
Toby Harper, Founder and CEO
Harper James
The best solution for start up companies
Harper James have transformed the way we think about using our legal resources, we focus less on cost now but now focus on ensuring we have the best legal advice. For a start up company the enterprise scheme offers great value and access to the right people
27 September 2023
Unprompted review
Reply from Harper James
Paul, thank you for sharing your experience with us. Our goal is to help businesses like yours thrive through accessible legal support. We've designed the Enterprise Plan to provide the best legal advice without the traditional cost concerns so it’s great to hear your positive feedback.
Kind regards,
Toby Harper, Founder and CEO
Harper James
Valuable support
Amanda and Gemma were extremely accommodating at the lack of time we could dedicate to supporting the trademark applications and utilised the data we supplied to complete the applications in a speedy timeframe which was very much appreciated.
Gemma then guided is through an objection given us clear, timely & valuable advice & support.
Highly recommend - another example of how fantastic the Harper James team are
1 June 2023
Unprompted review
Reply from Harper James
Jenny, thank you for your lovely recommendation. We are delighted to hear about your positive experience with Amanda and Gemma and will pass your comments on to them. We look forward to supporting you and your business in the years to come.
Kind regards,
Toby Harper, Founder and CEO
Harper James
Good Team
Broad spectrum of specialised lawyers at affordable rates. Pleasant culture - invested in solving problems not perpetuating them.
15 September 2023
Unprompted review
Reply from Harper James
Thank you for your kind words, Chris. We strive to provide excellent specialist legal services and are proud we all live to a set of values which benefit our people and our clients.
Kind regards,
Toby Harper, Founder and CEO
Harper James
Excellent outcome
They listened as well as providing sound practical advice on a complex commercial issue, and were critical in our achieving an excellent outcome. I would not hesitate to recommend them.
4 September 2023
Unprompted review
Reply from Harper James
John, your kind words are much appreciated! We're delighted to have been able to assist you with your complex commercial issue and that you found our advice practical. If you ever need assistance in the future, please don't hesitate to reach out.
Kind regards,
Toby Harper, Founder and CEO
Harper James
Harper James has provided us with…
Harper James has provided us with top-notch legal support in just about every area we need help. HJ is a key partner in our growth. I'm not aware of any UK legal firms that provide a comparable level of quality, smooth delivery in multiple legal areas and value. We always appreciate how they deliver quality services at a reasonable rate through their innovative subscription plan. Examples of areas we've used them for are contracts, HR, regulatory, commercial and data protection (and there are more). I've found their people to be effective and experienced overall and driven to get you to practical commercial solutions. I would compare Harper James to working with a quality boutique law firm that has experts on demand in most areas you need. Another nice point is that you always deal directly with an experienced lawyer - a single skilled professional rather than people with different capability levels. In the few cases where HJ hasn't had a niche speciality we need, they've found an external resource to help us quickly. I'd recommend them as the core legal resource for both growing startups and more mature companies.
11 September 2023
Unprompted review
Reply from Harper James
Thank you for your glowing review and recommendation. We're delighted to be your key partner in growth and to provide high quality legal support across your business. We always appreciate receiving feedback about our subscription service and how it is working for our clients. We are proud to support you and your organisation, and we look forward to continuing to assist you in the future.
Kind regards,
Toby Harper, Founder and CEO
Harper James
Quality and professionalism is what you get
Having engaged with HJS for over 5 years for services to my international software development company, I can vouch for their professionalism and quality, at very reasonable prices. I enjoyed my interactions with the firm, especially Sarah Gunton, who was working on things for us on an almost daily basis, Ian Carson, and of course HJS’ brilliant CEO Tony Harper. I will continue to engage their services long into the future.
10 September 2023
Unprompted review
Reply from Harper James
Thank you for your wonderful review, Nick. It's been a pleasure supporting your company over the years, and we're excited to continue our partnership into the future. We’ll pass on your kudos to Sarah, Ian, and the team.
Kind regards,
Toby Harper, Founder and CEO
Harper James
Fast service by knowledgeable lawyers.
18 August 2023
Unprompted review
Reply from Harper James
Thank you for sharing the value you see in our service and solicitors.
Kind regards,
Toby Harper, Founder and CEO
Harper James
Great for legal support
Great for legal support. We have used Harper James for approximately 12 months now for our business and they have provided timely and accurate advice across many areas. Would highly recommend them as a cost-effective legal solution for any business.
7 September 2023
Unprompted review
Reply from Harper James
Eddie, thank you for your testimonial. We're delighted our purpose of enabling businesses to succeed through cost-effective expert legal support is reflected in your experience. Your recommendation means a lot to us, and we look forward to continuing to serve your needs.
Kind regards,
Toby Harper, Founder and CEO
Harper James
Aeristech review of Harper James
Aeristech was one of Harper James' first clients and have been with them for almost 10 years. When called upon, often at short notice, the service and support we receive is exemplary. We are happy to recommend the firm.
6 September 2023
Unprompted review
Reply from Harper James
Thank you for your kind words and recommendation, it means a lot to us, and we look forward to continuing to meet and exceed your expectations in the years to come.
Kind regards,
Toby Harper, Founder and CEO
Harper James
I have used Harper James for many years…
I have used Harper James for many years and found their support responsive,thorough,personal and cost effective and not forgetting all the minor details.
I believe Toby has created a company that stands out and is completely Unique; if one were to compare to another law firm…
Independent Slitters Ltd.
5 September 2023
Unprompted review
Reply from Harper James
Thank you, Daniel. Hearing from a valued, long-standing client, who has trusted us for many years, is incredibly rewarding. Our team is dedicated to providing personalised legal support to all our clients, and your feedback is a wonderful testament to that commitment.
Kind regards,
Toby Harper, Founder and CEO
Harper James
Helping Small Business Negotiate Well
Kevin Manship is very helpful and translates legal terms into language I understand, helping me to understand potential risks and make informed decisions. He has helped me to successfully negotiate more equitable contract terms with big corporates, something that my network of small business owners are slightly envious of!
1 September 2023
Unprompted review
Reply from Harper James
It's our mission to simplify legal matters and empower our clients so we truly appreciate your kind words about Kevin and your experience with our legal services. We'll be sure to pass them on to him.
Kind regards,
Toby Harper, Founder and CEO
Harper James
Used for years, but still no lunch
We have used HJ for years and I am sure Toby said we owned part of the company, but he has forgotten and has offered to buy us lunch:) Thanks for your help over the years Toby, I am still waiting for lunch:)
5 September 2023
Unprompted review
Reply from Harper James
Thank you for your 5 star review. We are pleased that you have been happy with our services over the years and the nudge regarding lunch is duly noted!
Kind regards,
Toby Harper, Founder and CEO
Harper James
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