Harper James Reviews 198

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting the team's professionalism, efficiency, and clear communication. Many appreciate the quick response times and the staff's helpful, attentive, and knowledgeable approach, making complex legal matters understandable. Reviewers often mention feeling well-supported and confident in the expertise provided, noting that the service simplifies legal processes and offers valuable commercial insights. However, some people mentioned dissatisfaction with the service, citing issues with slow support, repeated requests for already provided information, and a lack of clarity regarding costs and the use of prepaid hours. These reviewers felt that the service did not align with their initial understanding and that some matters could have been handled more efficiently.

What people talk about most

Service

People report positive experiences with service, often describing it as excellent, professional, and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, responsiveness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team for being knowledgeable,... See more

Response time

Users describe positive interactions with response times, highlighting the swift and effective responses to... See more

Price

Reviewers mention ambiguous feedback about price, with some customers appreciating the transparent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been working with HJ in particular Samantha Paxton, for over 4 years now, and Sam has been amazing. All questions answered, a quick response time, great follow up, always keeping us in the loo... See more

Company replied

Rated 5 out of 5 stars

We've been using Harper James for several years now and they are excellent. Very responsive, great friendly team, good quality work and reaosnably priced. What more could you ask for? Recommended!

Company replied

Rated 5 out of 5 stars

I have nothing but good things to say about Harper James. Having used the firm on several occasions, everyone in the team is professional, human, and extremely knowledgeable. No legal jargon, just pla... See more

Company replied

Rated 5 out of 5 stars

We have worked with Harper James for a number of years, and their model suits us well as a small company. I recently worked with Imogen Francis and found her very easy to communicate with. She guided... See more

Company replied


Company details

  1. Law Firm

About Harper James

Written by the company

We believe every business - no matter its size - deserves access to top-tier legal support.

Our mission is simple: to make expert legal advice affordable, flexible and tailored to the needs of growing businesses across the UK.

With service plans for every stage of your journey, quality legal advice is always within reach. And unlike traditional law firms our pricing is clear – no surprises, no hidden costs. Explore our Engage, Enable and Extend plans on our website.

It’s not just our pricing that sets us apart. We offer exceptional advice from senior lawyers, most of whom have worked at top 100 law firms and in-house, with an average 17+ years' experience. From commercial law to employment disputes, we make sure you're covered, always prioritising your business goals.

Together, we’ve proudly supported thousands of businesses across the UK, from start-ups to scale-ups and beyond. We’re here for you through every challenge and opportunity, making sure you have the legal support to thrive.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

198 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

For any small business looking for the…Highly recommended law firm

For any small business looking for the right law firm to guide you through an acquisition I would highly recommend Harper James. My personal experience was with Matt Shakesheff who looked after my sale and passed me over to their team who looked over my new contract of employment as I was staying with my buyer for a 2 year handover. They delivered on budget and on time.

30 October 2024
Unprompted review
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Reply from Harper James

Thank you Richard for such positive feedback, we really appreciate it.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Responsive and expert advice for…

Responsive and expert advice for multiple issues that we've have to deal with from share agreements, IP contracts through to employment contracts.
Ongoing retainer model works as you can accrue hours and use them when you need to.

8 November 2024
Unprompted review
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Reply from Harper James

Thank you for the positive feedback, Ben. We really appreciate it.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

We have used Harper James for a number…

We have used Harper James for a number of new and revised commercial contracts. On each occasion we have received a quick and proactive service. Everyone we have dealt with has been courteous, professional and knowledgeable.

14 August 2024
Unprompted review
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Reply from Harper James

Thank you very much for your positive review, Gary.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Emily Sadler was super efficient

Emily Sadler was super efficient, easy to work with and speedy with all workflow. CScreens Ltd will be working across all legal areas with Harper James being the preferred supplier.

11 November 2024
Unprompted review
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Reply from Harper James

We really appreciate the positive feedback, Richard. Thank you.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Emily @ Harper James

Working with Emily Sadler is always a pleasure. As a company we are growing quickly and hitting lots of 'firsts' which we really appreciate Emily's support in patiently navigating with us. Her diligence and turnaround of response is always exceptional.

16 September 2024
Unprompted review
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Reply from Harper James

Thanks for this great review, Jack. We look forward to working with you again in the future.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Excellent service from start to finish

Harper James has provided outstanding service from beginning to end. The team is approachable, professional, and dependable. I'd like to thank Elizabeth, whose expertise and reassuring demeanour significantly alleviated my concerns, leading to a resolution that exceeded my expectations. I consistently felt assured by Elizabeth's guidance and the quality of her work. My emails were answered swiftly, ensuring I was never left in the dark. I also want to thank the other team members I interacted with. I wholeheartedly recommend Harper James.

3 November 2024
Unprompted review
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Reply from Harper James

We truly appreciate your feedback, Liz. Thank you.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Highly recommended

I have worked on two projects with Harper James with two different lawyers... both were smart, well prepped and very knowledgeable about the challenges we ere facing. I would highly recommend working with Harper James, we will be again in the future :)

10 October 2024
Unprompted review
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Reply from Harper James

Thank you for your review, Tom. We look forward to working with you again in the future.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Highly recommend for EMI

Has been great working with Harper James and specifically Samantha Lenox on recent complexities around setting up our EMI scheme and international considerations. Knowledgeable team and really pragmatic approaches without making things more complex than it needs to be!

28 October 2024
Unprompted review
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Reply from Harper James

Thank you for your positive review, Rupert.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

We are happy with the service

We are happy with the service – we always get prompt and helpful responses. Harper James team has experts in various fields, so we can find someone to help us in almost any area.

25 October 2024
Unprompted review
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Reply from Harper James

We really appreciate your positive feedback. Thank you, Abdullo.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

It is always a pleasure working with…

It is always a pleasure working with Harper James. Lillian Tsang has been especially helpful to us when having to navigate any thorny Data Protection issues. Thank you for all the support!

15 October 2024
Unprompted review
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Reply from Harper James

Thank you very much for your positive review, Denise.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Successful Debt Recovery

We recently instructed Harper James to help us with some debt recovery. They were very professional to work with and always quick to respond. The action helped us recover the debt owed to the business so a successful engagement.

17 October 2024
Unprompted review
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Reply from Harper James

We really appreciate your positive feedback, Louise. Thank you.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

We had an urgent request to complete…

We had an urgent request to complete some GDPR paperwork and Harper's delivered all our requirements on schedule and to the highest standards. Overall we had a great experience and our contact at Harpers was amazing. We would highly recommend their services.

13 October 2024
Unprompted review
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Reply from Harper James

Thank you for your review, Gary. We’re happy to have supported you in getting this one resolved quickly. Look forward to working with you again in the future.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

They have a great team of lawyers…

They have a great team of lawyers covering many subject areas and the customer service is also excellent.

7 October 2024
Unprompted review
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Reply from Harper James

Thank you very much for the positive review Dunstan.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Excellent Legal Support - highly recommend

The support I have received from the team at Harper James has been outstanding. I would highly recommend their services to other businesses requiring a full service legal firm. Mark Gudgeon in particular has been extremely effective and helpful for debt recovery.

9 October 2024
Unprompted review
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Reply from Harper James

We really appreciate your kind feedback and recommendation David, thank you.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Mark Gudgeon/Harper James

From the initial on boarding call to being placed with suitable solicitor was seamless . Mark Gudgeon was professional & responsive and managed to negotiate a settlement agreement that was suited both parties in the dispute . I would not hesitate to use Mark again and indeed Harper James as a group .

8 July 2024
Unprompted review
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Reply from Harper James

Thank you so much for taking the time to share your positive feedback. We look forward to supporting you again.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Harper James has been an invaluable and…

Harper James has been an invaluable and cost-effective legal partner for my company, The Reward Collection. Mark Gudgeon has been our primary solicitor, guiding us through several litigation matters, particularly those related to non-payment, with a perfect 100% success rate. Mark’s responsiveness and deep understanding of our business operations have been instrumental in achieving positive outcomes, making the entire process smooth and efficient.

7 October 2024
Unprompted review
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Reply from Harper James

We really appreciate your kind review and are proud to have played a role in supporting your business.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

We've worked with Harper James for…

We've worked with Harper James for approximately five years now, and I can't speak highly enough of the service they provide. Over the years I've worked closely with Mark on debt recovery, and he's been nothing short of fantastic. Mark is always efficient, responsive, and professional, making the whole process feel much less daunting. Even adding a bit of humour into the mix occasionally!
Mark has been quick to offer help, always ready to lend a hand and provide sound advice. I wholeheartedly recommend Harper James. They have made a significant impact on our business, and I look forward to continuing our partnership.

8 October 2024
Unprompted review
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Reply from Harper James

Thank you so much for this wonderful review. Making things less daunting and adding a touch of humour is exactly the way we do things at HJ and we hope to be able to support you again.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Friendly team and very professional…

Friendly team and very professional with all the knowledge needed to take on the other parties.

Great to work with and quick response to any questions or dealings require.

1 July 2024
Unprompted review
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Reply from Harper James

Thank you for taking the time to share your feedback Gary. We strive to make sure our clients get a fast, clear and expert response, and importantly delivered in a friendly way. We look forward to supporting you in the future.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Expert Advice!

Can't thank these good people enough! They took an extremely difficult situation and simplified it! Expert advice, attention to detail, "i's" dotted and "t's" crossed! Not out of the woods yet, but with this organisation, I know I and my company are in safe hands! Awesome!

26 September 2024
Unprompted review
Harper James logo

Reply from Harper James

We can’t thank you enough for your kind words, Mervyn. It’s rewarding to know that we’ve been able to give you some peace of mind. We're committed to getting you and your company to a positive outcome.

Kind regards,
Toby Harper, Founder and CEO
Harper James

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