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Hardware Decor Reviews 633

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TrustScore 5 out of 5

4.8

Hardware Accessories Store
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Review summary

Created with AI, based on recent reviews

Considering 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that items are exactly as described, well-packaged, and often exceed expectations. The ordering process is frequently highlighted as easy and efficient, with many customers appreciating the quick processing and shipping times. Reviewers also commend the customer service for being helpful, responsive, and providing excellent support, even assisting with order corrections and specific product inquiries. However, some customers experienced issues with incomplete orders, such as missing brackets or incorrect screw colors. A few reviewers also mentioned dissatisfaction with customer service regarding policies on reporting missing items within a specific timeframe, leading to additional costs for replacements.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and availability. Many customers praise the products... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the fast processing and... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the fast and quick... See more

Quality

Consumers find quality to be positive, often praising the products for being exactly as expected, in good... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I researched for days for oval clothes rods, and ended up buying from Hardware-decor.com and HIGHLY recommend them. Amazon and others offer custom cuts, etc but they're WAY overpriced for what you get... See more

Company replied

Rated 5 out of 5 stars

Our order of oval closet rods and brackets arrived ahead of schedule and everything was packaged extremely well so that the 8’ aluminum rods would arrive safely. The brackets and little pieces were ev... See more

Company replied

Rated 5 out of 5 stars

I called customer service with a question I needed answered before I could place my order, and I was amazed that a REAL HUMAN answered the phone, and provided the info I needed. After visiting thre... See more

Company replied

Rated 5 out of 5 stars

I do not have my order yet but so far the experience has been excellent. I placed an order over the weekend and learned afterwards that I made an error on the order. I sent a message using the web s... See more

Company replied

Company details

  1. Hardware Accessories Store

About Hardware Decor

Written by the company

We carry world class closet rods, rod hangars, as well as all types of closet and Sliding cabinet door hardware. Free Custom Cutting on Closet Rod. Most orders ship within 24 hours. Trade discounts also available.
Closet Products
Wardrobe Lifts
Cabinet Products
Home Hardware

Quick Order Processing Time

Written by the company

Most Orders Ship the Same Day
Most of our Orders we get by Noon Eastern Time ship the same day (Mon - Fri), and if not, then the next business day

Contact info

4.8

Excellent

TrustScore 5 out of 5

633 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fast

Easy and fast

6 May 2025
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Reply from Hardware Decor

Thanks Lulian! Great to hear!

Rated 5 out of 5 stars

Ordered today and it was shipped today

Great ordering experience. Once I receive the order I’ll comment on the product. I received the button glides and installed them on my 1/2” plywood doors. These let the doors open and close very easily. Thanks, Hardware Decor. I’ll be ordering other products in the future!

8 May 2025
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Reply from Hardware Decor

Thanks Calligan! Your Button Glides are on their way!~

Rated 5 out of 5 stars

it showed up on time

it showed up on time

30 April 2025
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Reply from Hardware Decor

Thank You Steve for the Review. We are glad we could get you your items delivered within 48 hours of ordering.

Rated 4 out of 5 stars

Great products.

Great products.
Exactly what I needed. I knocked off a star as I ordered closet rod flanges and the picture did not show the back, which has little pins sticking out for attaching to a wall. I don't want the pins so I ground them off, which doesn't look nearly as nice.

28 April 2025
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Reply from Hardware Decor

Thanks Steve!

Rated 5 out of 5 stars

Speedy service!

Amazingly quick to fulfill my order, even with custom cut oval closet rods! Place order yesterday and shipment was processed to ship today. Thank you!

24 April 2025
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Reply from Hardware Decor

Thanks Ted!

Rated 5 out of 5 stars

Don’t hesitate to buy here

I bought oval rods and all the hardware necessary to retrofit my closet, all for a comparable price to the standard builder grade wood and plastic junk. The fit and finish was fantastic, shipping was quick, and the price is incredibly affordable for what you get.

4 April 2025
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Reply from Hardware Decor

Thanks Tanner!

Rated 5 out of 5 stars

Online ordering process

It was easy to navigate the website and the order will be arriving sooner than I thought. This has been such a pleasant experience. I will use your company again in the future!

7 April 2025
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Reply from Hardware Decor

Thanks Nora!

Rated 5 out of 5 stars

Great customer service

Quick, thorough service! Appreciated the phone call to confirm my special instructions.

10 April 2025
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Reply from Hardware Decor

Not a problem Joanne!

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