Love this laundry service. Pickup and delivery is so convenient, they always follow my preferences, and everything comes back clean and neatly folded. Saves me so much time every week. They’re also... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very happy with HappyNest Laundry Service. The 24 hour turnaround is super fast, and everything always comes back neatly folded, which I really appreciate. They’ve been 100% reliable every time, and e... See more
Company replied
My laundry was picked up early Monday and returned on Tuesday. Amazing customer service regarding notifications. Clothing was perfectly folded, fresh and clean. Most impressed with the softness of... See more
Company replied
I can’t say enough good things about this service. Being without a washer and dryer right now, they’ve honestly been a lifesaver. Their pricing is fair, and the quality of care they put into their wor... See more
Company replied
Company details
Written by the company
Enjoy your free time, leave the laundry to us. HappyNest is a convenient, cost-effective, eco-friendly, and fast pickup and delivery laundry service.
Contact info
United States
- (855) 335-9274
- hello@happynest.com
- happynest.com
4.5
Excellent
11K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Timely service
15 April 2026
Reply from HappyNest Laundry Service
Thank you for the 5-star review! Our team works hard to provide the best service possible, and your feedback means everything to us.
Amazed!!!!!
Amazing job!! I was very skeptical but me & my spouse work long hours and laundry builds up so we took the risk. Everything came back perfectly folded and clean. was so easy to schedule & safe to say I will no longer be doing my own laundry ever again!
15 April 2026
Reply from HappyNest Laundry Service
We're happy to hear that you had such a great experience! We appreciate you taking the risk and trying our service. It's wonderful to know that you loved the results and the convenience of scheduling.
Easy pick up and delivery!
10 April 2026
Reply from HappyNest Laundry Service
We're glad you found our pickup and delivery convenient. Thank you for your positive feedback; we appreciate it!
Angelo was very friendly and on time
15 April 2026
Reply from HappyNest Laundry Service
We're happy Angelo provided friendly, punctual service. Thank you for your positive feedback; it means a lot to us.
ABSOLUTELY PHENOMENAL
ABSOLUTELY PHENOMENAL. THE SERVICE WAS EXCELLENT. THEY LET ME TRACK MY PICK UP AND DELIVERY. THE CLOTHES RETURNED CLEAN AND FOLDED TO PERFECTION. WE ARE IN LOVE WITH THIS SERVICE AND WE WILL USE THEM AGAIN. THEY MAKE LAUNDRY SO EASY AND CONVIENENT. THANK YOU HAPPYNEST !!!
15 April 2026
Reply from HappyNest Laundry Service
We're delighted to hear you had a phenomenal experience! It's great that you found the tracking and the quality of the cleaning and folding to your liking. We appreciate your love for our easy and convenient service!
Reply from HappyNest Laundry Service
We're glad you found our pickup and delivery service flawless. Thank you for your positive feedback; we appreciate it greatly.
Excellent laundry service
Very quick turnaround. Shirts hung on hangers, clothes folded beautifully. Excellent notification of pick up and delivery.
10 April 2026
Reply from HappyNest Laundry Service
We appreciate that you value the quick turnaround, the shirts on hangers, and the beautifully folded clothes. It's wonderful to hear you liked the notifications!
Excellent service and provided cleaning…
Excellent service and provided cleaning solution for comforters that really made them like new. Wouldn't hesitate to use them again.
9 April 2026
Reply from HappyNest Laundry Service
We're happy to hear our service and cleaning solution made your comforters like new! We appreciate you saying you wouldn't hesitate to use us again.
Clothes are neatly folded ad some on…
Clothes are neatly folded ad some on hangers and I know when you are coming due to text messages keep up the good work
9 April 2026
Reply from HappyNest Laundry Service
We're glad to hear that you appreciate the neat folding and hangers, and that our text updates keep you informed. We appreciate your positive feedback!
Nice and clean Tara Jernigan
Pick up on time returned on time and nice and cleaned and fold
15 April 2026
Reply from HappyNest Laundry Service
We appreciate your review! We're so happy to hear that you were pleased with our on time pickup and delivery and the cleaned and folded laundry.
Reply from HappyNest Laundry Service
We appreciate your feedback and are happy you find our service great. We will reduce the number of texts you receive.
Requested a new large bag but did not…
Requested a new large bag but did not receive it when my laundry was delivered
15 April 2026
Reply from HappyNest Laundry Service
We regret that we did not include the requested bag with your delivered laundry. We appreciate your feedback and will review our procedures.
I am so happy with how my clothes smell…
I am so happy with how my clothes smell and were picked up and delivered. I just got out of the hospital and this service has been a life saver.
15 April 2026
Reply from HappyNest Laundry Service
We're so happy to hear that you are pleased with the fresh scent of your clothes and our pickup and delivery service. We're glad we could help during your recovery!
Price doubled since my last order
Price doubled since my last order. Will not be using again.
15 April 2026
Reply from HappyNest Laundry Service
Hello Lisa,
Thank you for reaching out. We’ve reviewed your account and are happy to clarify.
When you first signed up with HappyNest in 2020, our pricing was based on a per-pound model. In mid-2024, we transitioned to a flat-rate, per-bag pricing structure using standard 13-gallon bags. We shared multiple communications at that time to keep customers informed of this change.
During your 2024 service, you used one of the older 30-gallon bags that were originally provided under the per-pound model. Because those bags are roughly twice the size of our current 13-gallon bags, they are counted as two bags under the updated pricing structure, which is why your invoice reflects that adjustment.
Following that service, our team provided you with the updated 13-gallon navy bags for future use to ensure consistency and transparency moving forward.
Our customer service team has also reached out to connect with you directly, and we look forward to your follow-up so we can address any remaining questions.
Thank you again for your time.
Excellent service
Excellent service. The turnaround time was great. The folding and placing certain clothes on the hangers were excellent as well.
Thank yoy
10 April 2026
Reply from HappyNest Laundry Service
We're happy to hear that you were pleased with our service and quick turnaround. We appreciate your positive feedback regarding the folding and hanging of your clothes. Thank you!
Loved not having to do it myself!
14 April 2026
Reply from HappyNest Laundry Service
We're glad you found our service helpful and convenient! Thank you for sharing your positive experience with us.
Timely Delivery in a neat manner! …
My laundry is picked up and delivered on time with advanced notice. It is clean and nicely folded!
5 February 2026
Reply from HappyNest Laundry Service
We're happy to hear that your laundry was picked up and delivered punctually with advanced notice. We appreciate you letting us know it was clean and nicely folded!
Thanks SAM! :)
I spoke to Sam at their customer service line and she was so helpful and kind! Such a great experience, glad to resume services :)
Our drivers are consistently so friendly and helpful too, love this service!
15 April 2026
Unprompted review
Reply from HappyNest Laundry Service
We're happy to hear that you had such a great experience with our customer service! It's wonderful to know that our drivers' friendliness and helpfulness enhance your experience. We appreciate you resuming services!
Worth it
Shocked by the folding and sorting. Top notch. Every sock matched. Worth every penny
14 April 2026
Reply from HappyNest Laundry Service
We're happy to hear that you were pleasantly surprised by the folding and sorting! We're glad our attention to detail made such a positive impression. Thanks!
My Landry is the best ever
My Landry is the best ever. It looks and smells fantastic... my clothes are always folded perfect and hung.. all socks
always comes back in pairs and I'm big on my no-shows.. other places always lost a Sock or too every wash it was Ridiculous I was always buying a new packages of no-shows every 2 weeks LOl .. ty my happy nest people.. stay safe..
13 April 2026
Reply from HappyNest Laundry Service
We're happy to hear that you consistently have a great experience with our laundry service! It's wonderful to know that your clothes are returned perfectly folded and that you appreciate how we handle your socks. Thank you for your positive feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.