Happy Houseplants Reviews 

284
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally beautiful and healthy condition of the plants, noting that they always arrive securely wrapped in sustainable eco-friendly paper packaging. People also deeply appreciate the remarkably prompt delivery times and the incredibly helpful, knowledgeable support provided by the friendly team whenever they have gardening questions. However, some customers also noted occasional issues with damaged plants and poor soil conditions that required extra attention upon arrival. A few other people similarly felt that customer service responses were lacking and experienced frustrating communication delays when attempting to resolve order problems.

What people talk about most

Product

People report positive experiences with product, noting that the plants arrive healthy, vibrant, and... See more

Quality

Customers report great satisfaction with the quality of the plants received. People frequently highlight that... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as helpful, professional,... See more

Order

Customers consistently note positive experiences with order, highlighting smooth overall transactions and... See more

Delivery service

Clients share positive opinions on delivery service, highlighting that orders often arrive quickly and in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered three plants and a bottle of feed, all of which arrived on time and nicely packed, with a friendly postcard advising me on care. The plants all thrived, and looked more beautiful as time wen... See more

Rated 5 out of 5 stars

I’m so happy with my purchases from happy houseplants. I’ve bought from this company before and will happily continue doing so. My plants arrived quickly and beautifully packaged, and they are looking... See more

Rated 5 out of 5 stars

Thank you for arranging delivery so speedily. The cactus plant arrived precisely on the recipients birthday as desired! He was pleased with the gift. 😁 The accurately transcribed delivery card... See more

Rated 5 out of 5 stars

I only discovered Happy Houseplants this month, I was hesitatant as I have never ordered houseplants online before and was initially concerned about the quality and packaging. I can now confirm I am a... See more


Company details

  1. Garden Center
  2. Interior Plant Service
  3. Plant Display Store
  4. Plant Nursery

Written by the company

Beautiful large and small plants delivered to your door. Let's Grow Together....


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

284 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(284)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor customer service

I recently purchased 3 plants, after unpacking and repotting I can say only one is in excellent condition, Monstera oblique leaves look shrivelled, brown and distressed. I messaged company with video and haven’t even received an acknowledgment

More importantly silver pothos had two recent no root cuttings just plopped into soil so it looks larger than it actually is.

Update 080123

So pothos started to deteriorate so I investigated roots… it’s not one mature plant but several relatively young cuttings… not impressed at all… Monstera leaves just gone to mush so has to bin it now this with pothos. Granted company did refund me for Monstera but point is 2/3 plants are actually poor quality.

I wish I went to my local plant shop now

Won’t buy again

9 December 2022
Unprompted review
Happy Houseplants logo

Reply from Happy Houseplants

Hi Agnieszka, what a shame you did not call us and let us try and help; we would have been happy to refund you if you were not happy. Your email went to spam and was missed, in the busy week before Christmas. We have refunded your plant and hope you will come back. We recommend not to repot your plant, plants that have been shipped need time to settle before repotting.

Rated 5 out of 5 stars

Lovely

Lovely, friendly and helpful people and beautiful plants. DPD managed to lose my houseplants but they were replaced with no fuss by happy houseplants

29 November 2022
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

We bought two plants. Swiftly dispatched in eco wrapping. There was an issue with one of the plants which was swiftly sorted. Amazing customer service. We will definitely be using this company again.

9 November 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic plant, excellent service

I've wanted a Monstera Albo for absolutely ages and previously only seen uprooted single leaves for sale, so when I saw a full plant at an affordable (albeit still expensive!) price I decided to order. The plant thoroughly exceeded my expectations and is much larger than I imagined, packaged beautifully with obvious care and delivered with a fully tracked service. The plant itself is gorgeous, healthy and has a nice root structure. I'm delighted I found this wonderful seller and already stalking my next purchase. Thank you so much.

18 October 2022
Unprompted review
Rated 5 out of 5 stars

Lovely, unusual plants arrived in excellent condition 🪴

The plants I ordered online arrived well packaged (plastic free), in excellent condition. They were well established and healthy, so excellent value compared to what was on offer from other places.

The shop seems to stock some unusual varieties, sadly I’m too far away to visit (looks gorgeous), but I’d happily buy online from them again and recommend them with no reservations.

9 September 2022
Unprompted review
Rated 5 out of 5 stars

Great selection of plants and very well packed

A great selection of plants, was posted very quickly and efficiently with DPD who frankly are the best! Packaging was all eco friendly and recyclable, very well packed plant and pot.
Plant was of beautiful quality and good price considering the cost of some rare plants.

12 August 2022
Unprompted review
Rated 5 out of 5 stars

Gorgeous Plants

The Alocasia and Monstera I received are both absolutely gorgeous, and I didn’t expect the Dragon Scale to be nearly as big as it is. They were both packaged super securely, so despite the courier having been Royal Mail, everything arrived in one piece.
I’m super happy with my purchase, and all the leaves have arrived happy and healthy! Will definitely buy from here again, keeping an eye out for a Red Secret at the moment 😁

28 July 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant service and shipped and…

Brilliant service and shipped and delivered so fast. Found the site as I was looking for a Jewel Orchid and ended up buying 3 more beauties that I found. I was surprised to receive a message to say I had been partially refunded and thought something may have been out of stock since ordering. On arrival there was a note to say they had refunded the price of my orchid as it didn't quite look like the picture on site. I'm extremely pleased with what arrived, including my Jewel Orchid, and I thought that was such a nice gesture that you very rarely see. I have never bought plants from online before and was in two minds as you don't have the option to choose the best available yourself but I will be buying from Happy Houseplants going forward. Thank you.

16 May 2022
Unprompted review
Rated 5 out of 5 stars

Amazing - would 100% recommend

Amazing! I ordered 3 x Oxalis Triangularis/Purple Shamrock. Was kept well updated on the delivery, they arrived on time and extremely well packaged. The plants themselves are bushy, healthy and beautiful looking with lots of flowers, which is an added bonus. Very happy, would definitely buy again from here and would recommend 100%. Many thanks!

10 May 2022
Unprompted review
Rated 5 out of 5 stars

Best plants online. Fabulous!

I’ve just purchased a rescue box (my second one) and I am over the moon with the plants I’ve received. All 4 plants were in really good condition (only had to cut off a couple of brown leaves) and what I received was way more than I paid. I’ll be buying more rescue boxes as it’s a great was to get fantastic plants a little cheaper (and to be honest the rescue plants were in better condition than plants I’ve bought from shops at full price). It now feels like the only way to buy plants. Highly recommend. Get on the email waiting list as they sell out very quickly.

29 April 2022
Unprompted review
Rated 5 out of 5 stars

Amazing!

Hi. I have just received delivery of my plants and wow! They are amazing! Easily the best plants I've ever ordered and the packaging is just genius. Thank you so much!

28 April 2022
Unprompted review
Rated 5 out of 5 stars

Great communication and service

Great communication and service from Happy Houseplants.
My delivery address had auto-filled a mix two addresses without me noticing until my order had been shipped. I contacted customer service and informed them, and they got back in touch once the order had been returned to them by Royal Mail - my order was then re-shipped promptly and I wasn’t charged for the second delivery which was a nice surprise.

12 April 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful plants and excellent customer service

I recieved a small string of hearts and a golden pothos recently which both came in excellent condition with some lovely new growth and arrived promptly.
Originally I asked for the pothos to be removed from my order and I was refunded with no problem, although when the pothos still arrived (I was delighted!) I emailed mark who said it was their treat and gave me some great advice on the plants care!
I will definitely order from here again as they delivered height quality plants and friendly customer service. Thank you Mark!

7 April 2022
Unprompted review
Rated 5 out of 5 stars

Well cared for plants arrive in great condition

Not only do they have an amazing choice of reasonably priced plants, the two I ordered arrived in pristine condition. They cover the soil so nothing leaks out, the plants were well protected and the box had been respected by their delivery partners. Finally, the two plants I ordered were gorgeous specimens: not a damaged leaf or hint of disease/dryness, and both with multiple new leaves ready to unfurl. Following this shop on Instagram I suspected their love for plants would shine through, and it has. Thank you Happy Houseplants, I am now a Happy Houseplant Owner 🙂

7 April 2022
Unprompted review
Rated 5 out of 5 stars

Very pleased

Have never used this site before but have to say service was very good. Efficient, great quality plants arriving thoroughly and carefully wrapped as delivered by post. Definitely recommend. In fact I emailed the company direct to complement them, having ordered other plants from other sites and got poor specimens I felt praise was due.

30 March 2022
Unprompted review

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