Hanson Electrical and Kitchens Reviews 761

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and professionalism of the staff, both in-store and during delivery. Many highlight the excellent service, from easy online ordering and a good selection of products to efficient delivery and installation. People appreciate the clear communication, timely updates, and the care taken by delivery teams. However, some people were dissatisfied with kitchen installations, citing issues like incomplete projects, incorrect measurements, wrong colored panels, and delays. There were also mentions of rubbish being left behind and last-minute changes to delivery schedules.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many praise the friendly and... See more

Staff

People report positive experiences with staff, consistently highlighting their helpfulness and... See more

Service

Customers consistently report positive experiences with the service. Reviewers praise the helpful attitude... See more

Product

Reviewers highlight positive aspects of the product, consistently praising the wide selection of brands and... See more

Order

Users describe positive interactions with order. Many customers found the online ordering process simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Decided to give Hanson Electrical a try for the first time after an unhappy experience with a big name company (they shall remain nameless!). Overall very happy - website was easy to use, good selecti... See more

Company replied

Rated 5 out of 5 stars

Enormously helpful staff at Hanson Electrical, Willerby Road. All our questions answered, easy online ordering then many thanks to them for allowing us to have our old appliance taken away at a later... See more

Company replied

Rated 5 out of 5 stars

After some time of trying to get microwave for my now broken Neff microwave Tom at Willerby store did a great job of explaining product & sizing it correctly for us after numerous attempts from on lin... See more

Company replied

Rated 5 out of 5 stars

This is a great example of why we need more companies like Hanson Electrical and not online shopping. I am single and I don't have a clue about appliances. The staff were amazing, the prices were very... See more

Company replied


Company details

  1. Electronics Store

Written by the company

IN THE BUSINESS FOR OVER 33 YEARS!! Hanson Electrical was formed in 1986 and is now the biggest independent domestic appliance retailer in the Hull area. You can buy from our huge range online or visit our fantastic showrooms on Willerby Road, or Holderness Road in Hull. We display the best appliances from all of the major manufacturers for you to see and touch. We keep a large selection of appliances in stock in our warehouse and also operate a Click and Collect service, where we reserve items for customers. You can order online and check for a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a prompt delivery service. Our knowledgeable and helpful sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget.


Contact info

4.9

Excellent

TrustScore 5 out of 5

761 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Perfect

Perfect! Great pre sale and after sale support

15 November 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Trevor for a great review.

Rated 5 out of 5 stars

Satisfied customer

Ordering was easy, kept informed and delivery as scheduled. Always use them for my electrical equipment.

26 November 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Lesley for a great review.

Rated 5 out of 5 stars

Very competitive price for the item we purchased

Very competitive price for the item we purchased.
Bought on Hanson's website. So easy to do and they delivered on time. Brilliant service. Will definitely order from Hanson's in the future.

23 November 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you so much for this great review Maureen.

Rated 5 out of 5 stars

New Kitchen

Many thanks to Chris Urry for the design and to Ant and his team for the installation of our kitchen, Chris for suggesting little tweaks to make the kitchen look great, Ant for everything being organised, so that everything went very smoothly.

17 November 2025
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for the great review Paul.

Rated 5 out of 5 stars

Very competitive prices

Very competitive prices, easy to order and even received the item early as the company were delivering in my area. Would definitely buy from Hanson Electrical again

Lorraine Boynton

14 November 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for the great review Lorraine.

Rated 5 out of 5 stars

Hansons for kitchens

We always go to Hansons for our electrical goods, always a great service from the staff and good value high end products. This time we were looking for a new kitchen and having shopped around the usual places for kitchens we found Hansons also do these. The range is very good and the quality is top end. The service from Chris, from start to finish was exceptional, with no pressure to buy. I had my own fitter so can't speak for the Hanson fitters, however I can say that the kitchen was delivered to precise timing with nothing missing. From my experience, I highly recommend Hansons for kitchens and all electrical products.

1 November 2025
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Russ for taking the time to leave us a brilliant review.

Rated 5 out of 5 stars

Fast

Fast, free delivery

3 November 2025
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Reply from Hanson Electrical and Kitchens

Thanks for leaving us a great review Julie.

Rated 5 out of 5 stars

Enormously helpful staff and good choice of appliances.

Enormously helpful staff at Hanson Electrical, Willerby Road. All our questions answered, easy online ordering then many thanks to them for allowing us to have our old appliance taken away at a later date as we needed to use it whilst having our kitchen fitted. Highly recommend them!

18 October 2025
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Reply from Hanson Electrical and Kitchens

Thank you Margaret for a great review.

Rated 5 out of 5 stars

Easy ordering

Easy ordering. Delivery driver kept us up to date with timing. Nice people.

20 October 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Dorothy for the great review.

Rated 5 out of 5 stars

After some time of trying to get…

After some time of trying to get microwave for my now broken Neff microwave Tom at Willerby store did a great job of explaining product & sizing it correctly for us after numerous attempts from on line companies.It fits perfectly into my cupboard.Would highly recommend this company & definitely worth a visit if you’d rather talk to someone rather than on line ordering well done.

18 October 2025
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Robert for the great review.

Rated 5 out of 5 stars

Washer and Fridge/Freezer purchase

Excellent great customer services extremely helpful and rang to thank me for my order also rang me to arrange delivery day and time and delivery was as arranged and on time took the transport brackets out of my washer as i didnt have any tools and were very kind and put items where i requested overall a very good experience will definately buy from them again can highly recommend

3 October 2025
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Reply from Hanson Electrical and Kitchens

Thank you Mrs Judge for the great review.

Rated 5 out of 5 stars

I recently had kitchen fitted

I recently had kitchen fitted, beautiful transformation the whole experience made easier by dave mahon kitchen designer.. Special thanks to the two ians kitchen fitters who are perfectionist, glad I chose hansons that made the whole experience easy and enjoyable. Thank you. Frm Tracey k.

7 October 2025
Unprompted review
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Reply from Hanson Electrical and Kitchens

Thank you so much Tracey for such a great review.

Rated 5 out of 5 stars

A1 service

Ordered goods online. A phone call from the shop on the following day thanking me for the order and confirming receipt and delivery date.
Delivery driver rang 20 minutes before delivery. Very respectful of property and goods.
Rang the shop the following day and requested the return of one unwanted item. Very helpful staff in the office. Item collected by the driver later that day.

17 September 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review.

Rated 5 out of 5 stars

Personal service.

Website good and easy to navigate. Delivery on time and installation of washer and disposal of old carried professionally and cheerfully .

14 September 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Ray.

Rated 5 out of 5 stars

Fantastic service, excellent item

Fantastic service, called me a few times to keep me updated on delivery.
Friendly delivery drivers, I would order again
Thank you

14 September 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Julie.

Rated 5 out of 5 stars

I was very happy with the service the…

I was very happy with the service the delivery guys where ace I even phoned you after the had left to praise them would definitely do business with you again thank you all

11 September 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you so much Pauline for this great review.

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