Hanson Electrical and Kitchens Reviews 757

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the excellent service, noting the efficiency and ease of their overall experience, from ordering to delivery. Reviewers are particularly impressed with the quick response times, the smooth user experience, and the quality of the products. However, some customers also noted issues with kitchen installations, mentioning delays, incorrect measurements, and wrong product specifications. A few other people also felt that communication regarding delivery and project timelines could be improved, leading to inconvenience and frustration.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the friendly, efficient, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Service

Consumers find service to be positive, highlighting the helpful and professional attitude of staff. Many... See more

Product

Customers consistently note positive experiences with products. Many reviewers praise the wide selection of... See more

Order

People report positive experiences with order. Customers found the online ordering process simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Enormously helpful staff at Hanson Electrical, Willerby Road. All our questions answered, easy online ordering then many thanks to them for allowing us to have our old appliance taken away at a later... See more

Company replied

Rated 5 out of 5 stars

After some time of trying to get microwave for my now broken Neff microwave Tom at Willerby store did a great job of explaining product & sizing it correctly for us after numerous attempts from on lin... See more

Company replied

Rated 5 out of 5 stars

This is a great example of why we need more companies like Hanson Electrical and not online shopping. I am single and I don't have a clue about appliances. The staff were amazing, the prices were very... See more

Company replied

Rated 5 out of 5 stars

The store has a wide selection of brands and products, Tommy was very knowledgeable and helpful. The delivery staff were also friendly and efficient. We were really impressed with the handling of an e... See more

Company replied


Company details

  1. Electronics Store

Written by the company

IN THE BUSINESS FOR OVER 33 YEARS!! Hanson Electrical was formed in 1986 and is now the biggest independent domestic appliance retailer in the Hull area. You can buy from our huge range online or visit our fantastic showrooms on Willerby Road, or Holderness Road in Hull. We display the best appliances from all of the major manufacturers for you to see and touch. We keep a large selection of appliances in stock in our warehouse and also operate a Click and Collect service, where we reserve items for customers. You can order online and check for a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a prompt delivery service. Our knowledgeable and helpful sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget.


Contact info

4.9

Excellent

TrustScore 5 out of 5

757 reviews

5-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing price, product and service

This is a great example of why we need more companies like Hanson Electrical and not online shopping. I am single and I don't have a clue about appliances. The staff were amazing, the prices were very reasonable. They delivered quickly, installed and removed the old washing machine. A fantastic product, great delivery guys. I won't go anywhere else now. Come on guys support your local supplier, I couldn't have done it without them.

4 February 2026
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Soraya for such a wonderful review, we really appreciate it.

Rated 5 out of 5 stars

I ordered on the Friday evening and was…

I ordered on the Friday evening and was sent an email almost immediately stating i could collect the next day. I collected later that week, and was helped into the van by the guys working there, no problems whatsoever.
great place to shop

31 January 2026
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Craig for a great review.

Rated 5 out of 5 stars

Kitchen fitting and additional work

Steve Hardy at Hansons planned and supplied our kitchen. We required a lot of additional building, electrical and plumbing work. Ant Renfree coordinated all the work, fitted the kitchen and carried out some additional work for us. Everything ran really smoothly, any issues were sorted quickly and professionally and the experience was made as stress free as possible for us. The kitchen is excellent quality and the work carried out by all the trades was of a really high standard. We love the finished kitchen. Would not hesitate to recommend Hansons and their contractors.

5 January 2026
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Andrea for taking the time to leave us a brilliant review.

Rated 5 out of 5 stars

New Tumble dryer

Always bought from Hanson Electrical, good friendly service and love supporting local businesses, bought a tumble dryer this time.

Cheers Paul

30 January 2026
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for the great review Paul.

Rated 5 out of 5 stars

Very easy to buy online and rang the…

Very easy to buy online and rang the same day asking about access to the premises and a delivery estimate on the day. The guys were friendly and respectful to our property would highly recommend

22 January 2026
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Gemma.

Rated 5 out of 5 stars

Fantastic independent retailer

From start to finish, our experience was first class. We placed our order over the phone on Friday and requested a delivery for the Monday, which was confirmed.

The driver called us half an hour before delivery (as promised) and arrived on time. The drivers were extremely pleasant and helpful, which was refreshing to see.

It's not the first time we've used this independent retailer and won't be the last.

Forget faceless online organisations and support your local, independent retailer!

26 January 2026
Unprompted review
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Reply from Hanson Electrical and Kitchens

Thank you Kath for this great review.

Rated 5 out of 5 stars

Competitive price

Competitive price, friendly and helpful staff, prompt efficient service.

11 January 2026
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Elisabeth for the great review.

Rated 5 out of 5 stars

Amazing service

Amazing service, ordered a fridge freezer late afternoon, and the guys delivered early next morning, as promised. Great team all round, from ordering to delivery.

17 December 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you so much for taking the time to leave us a great review.

Rated 5 out of 5 stars

Good service all round

good product, installers were punctual and polite - good service

14 December 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for a great review.

Rated 5 out of 5 stars

Ordered my tumble dryer and came in…

Ordered my tumble dryer and came in afew days at a morning time slot to suit me. Text me and was there in 10 minutes. Professional from ordering to delivery. Would definitely go with Hansons again and recommend to anyone. Thankyou for a stressfree experience.

14 December 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Amanda for leaving us a great review.

Rated 5 out of 5 stars

Excellent service

Product in stock, delivery in 2 days, delivered at tge time given, friendly staff.

20 December 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Angela for a great review.

Rated 4 out of 5 stars

4.5*It would have been a 5 if the…

4.5*It would have been a 5 if the delivery men had rung half hour before they delivered as I was told they would. I was in the back garden and they came to the front so missed them . So had to rearrange delivery . Apart from that everything was fab . I would buy again from them .

3 December 2025
Rated 5 out of 5 stars

Excellent service

Excellent service, ordered online on a Wednesday evening for free delivery on Friday. Received a call on Thursday morning to thank me for the order and explain the delivery slot. The delivery driver rang when they were 15 minutes away and delivery was extremely friendly and efficient. Can’t fault the service

10 December 2025
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Reply from Hanson Electrical and Kitchens

Thank you Kathryn for such a great review.

Rated 5 out of 5 stars

Perfect

Perfect! Great pre sale and after sale support

15 November 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Trevor for a great review.

Rated 5 out of 5 stars

Satisfied customer

Ordering was easy, kept informed and delivery as scheduled. Always use them for my electrical equipment.

26 November 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Lesley for a great review.

Rated 5 out of 5 stars

Very competitive price for the item we purchased

Very competitive price for the item we purchased.
Bought on Hanson's website. So easy to do and they delivered on time. Brilliant service. Will definitely order from Hanson's in the future.

23 November 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you so much for this great review Maureen.

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