Hanson Electrical and Kitchens Reviews 761

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and professionalism of the staff, both in-store and during delivery. Many highlight the excellent service, from easy online ordering and a good selection of products to efficient delivery and installation. People appreciate the clear communication, timely updates, and the care taken by delivery teams. However, some people were dissatisfied with kitchen installations, citing issues like incomplete projects, incorrect measurements, wrong colored panels, and delays. There were also mentions of rubbish being left behind and last-minute changes to delivery schedules.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many praise the friendly and... See more

Staff

People report positive experiences with staff, consistently highlighting their helpfulness and... See more

Service

Customers consistently report positive experiences with the service. Reviewers praise the helpful attitude... See more

Product

Reviewers highlight positive aspects of the product, consistently praising the wide selection of brands and... See more

Order

Users describe positive interactions with order. Many customers found the online ordering process simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Decided to give Hanson Electrical a try for the first time after an unhappy experience with a big name company (they shall remain nameless!). Overall very happy - website was easy to use, good selecti... See more

Company replied

Rated 5 out of 5 stars

Enormously helpful staff at Hanson Electrical, Willerby Road. All our questions answered, easy online ordering then many thanks to them for allowing us to have our old appliance taken away at a later... See more

Company replied

Rated 5 out of 5 stars

After some time of trying to get microwave for my now broken Neff microwave Tom at Willerby store did a great job of explaining product & sizing it correctly for us after numerous attempts from on lin... See more

Company replied

Rated 5 out of 5 stars

This is a great example of why we need more companies like Hanson Electrical and not online shopping. I am single and I don't have a clue about appliances. The staff were amazing, the prices were very... See more

Company replied


Company details

  1. Electronics Store

Written by the company

IN THE BUSINESS FOR OVER 33 YEARS!! Hanson Electrical was formed in 1986 and is now the biggest independent domestic appliance retailer in the Hull area. You can buy from our huge range online or visit our fantastic showrooms on Willerby Road, or Holderness Road in Hull. We display the best appliances from all of the major manufacturers for you to see and touch. We keep a large selection of appliances in stock in our warehouse and also operate a Click and Collect service, where we reserve items for customers. You can order online and check for a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a prompt delivery service. Our knowledgeable and helpful sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget.


Contact info

4.9

Excellent

TrustScore 5 out of 5

761 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Spot on

Spot on . easy transaction plenty of stock andquick and polite delivery

9 September 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Edward.

Rated 5 out of 5 stars

Excellent service

Ordered online, had already seen the appliance elsewhere but Hansons were cheaper. Delivered quickly. Very helpful delivery people. Cheerful and service with a smile

3 September 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Tracey for the great review.

Rated 5 out of 5 stars

Quick free delivery

Quick free delivery. Courtesy call.
Efficient delivery.

11 August 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review.

Rated 5 out of 5 stars

Brilliant and still so after three years

Three years on, our kitchen from Hanson Electrical and Kitchens remains of a very high quality with zero issues. This is thanks in large part to Steve, whose planning was absolutely brilliant. The layout is spot on, and our kitchen works so well. The delivery and fitting went very smoothly, and the store manager, Tom, provided sound advice on appliances by finding the balance between cost and functional while maintaining quality. I highly recommend Hanson if your after a new Kitchen!

(Date doesn't reflect fitting date because of trust pilot limitations)

24 August 2024
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Andy for this great review.

Rated 5 out of 5 stars

Willerby

Willerby, Hull store. Helpful instore and best delivery service I have ever experienced. Earlier than expected, efficient delivery and removal of old appliance. Really friendly pleasant delivery men. Can't praise highly enough.

20 August 2025
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review.

Rated 5 out of 5 stars

New Bosch washing machine

Polite and efficient service from ordering to installing. Costs very competitive. Highly recommended

3 August 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you John for the great review.

Rated 5 out of 5 stars

First class service

From visiting the shop, chatting to the assistant regarding types of washing machine and our budget to delivery everything was first class, thankyou Hanson Holderness Road Hull.

31 July 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Trevor.

Rated 5 out of 5 stars

Great item bought at a very competitive price

Great item bought at a very competitive price. The two guys who delivered and installed my new dishwasher couldn't have been more courteous and helpful. I would definitely buy from Hanson Electrical again.

26 July 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Keith for the great review

Rated 5 out of 5 stars

Fabulous service

Fabulous service! My fridge freezer stopped working on the Sunday evening. I ordered online and received next day delivery before lunchtime.

20 July 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for the great review Rachel.

Rated 1 out of 5 stars

Compromised kitchen experience

Unfortunately we are into are second month of an incomplete kitchen and it looks like we may enter a third.

From the original design differing, to the units been different colours we are building quite an impressive list of snags.

Damaged units,
Exposed extractor fan
Quartz unit 10mm short all the way round
Wrong coloured panels
Units measured incorrectly
Original design differing
Rubbish been left behind for a couple of weeks.
Not delivering the kitchen when they said they would, resulting in taking time off work. Works planned moved further in the week with little notice.

On first attempt at complaining the kitchen manager, denied remembering conversations, tried to blame my husband for his mistakes, tried to reference other customers experiences in an attempt to make my claims feel irrelevant.

These complaints have since been addressed, all of which are been dealt with but not without compromise. I have damaged internal units propped up with wood, a make shift panel to hide an extractor fan, a smaller kitchen plan that I originally planned for, meaning I need decorators in to fix damaged walls.

We are currently waiting on the quartz company to re template and refit and more units coming from Germany.

Personally I wouldn’t recommend using this company unless your comfortable with having to complain and waiting 3 months for completion

18 July 2025
Unprompted review
Rated 5 out of 5 stars

The best!

Everything was just so simple, from ordering online to my item being delivered.
The service was first class, efficient and smooth.
I really won't go anywhere else for my electrical goods now.

25 June 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Neil for the great review.

Rated 5 out of 5 stars

Washer

Excellent delivery, very fast , drivers very helpful

22 May 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Christine.

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