Hanson Electrical and Kitchens Reviews 

763
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff, both in-store and during delivery, noting their excellent service and product knowledge. People appreciate the easy online ordering process, the wide selection of products, and the prompt, efficient delivery service, often with updates on arrival times. Many consumers highlight the smooth installation of new appliances and the convenient removal of old ones, emphasizing the care taken with their property. However, some customers also noted significant issues with kitchen installations, including incomplete projects, incorrect measurements, and wrong-colored panels. These reviewers experienced delays, missed delivery dates, and felt their concerns were not adequately addressed by management.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting the efficiency and friendliness of... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers praising the helpful attitude and professionalism... See more

Product

People report positive experiences with product, highlighting a good choice of products, easy ordering, and... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of the ordering process and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Enormously helpful staff at Hanson Electrical, Willerby Road. All our questions answered, easy online ordering then many thanks to them for allowing us to have our old appliance taken away at a later... See more

Company replied

Rated 5 out of 5 stars

After some time of trying to get microwave for my now broken Neff microwave Tom at Willerby store did a great job of explaining product & sizing it correctly for us after numerous attempts from on lin... See more

Company replied

Rated 5 out of 5 stars

This is a great example of why we need more companies like Hanson Electrical and not online shopping. I am single and I don't have a clue about appliances. The staff were amazing, the prices were very... See more

Company replied

Rated 5 out of 5 stars

Good choice of products, easy ordering and delivery as promised. Delivery staff very professional and friendly. Have purchased from this company many times before in person, first time using the onlin... See more

Company replied


Company details

  1. Electronics Store

Written by the company

IN THE BUSINESS FOR OVER 33 YEARS!! Hanson Electrical was formed in 1986 and is now the biggest independent domestic appliance retailer in the Hull area. You can buy from our huge range online or visit our fantastic showrooms on Willerby Road, or Holderness Road in Hull. We display the best appliances from all of the major manufacturers for you to see and touch. We keep a large selection of appliances in stock in our warehouse and also operate a Click and Collect service, where we reserve items for customers. You can order online and check for a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a prompt delivery service. Our knowledgeable and helpful sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget.


Contact info

4.9

Excellent

TrustScore 5 out of 5

763 reviews

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4.9

All reviews

(763)

75 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Product exactly as described, great price and delivered on time, zero issues from start to finish, thank you

8 May 2023
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Steve.

Rated 5 out of 5 stars

I received a telephone call giving me a…

I received a telephone call giving me a 4 hour window for delivery of my new washing machine. This was helpful because I haven't moved into the house yet and I needed to get from Hull to Bridlington.
The delivery guys were pleasant and cheerful. They were quick and efficient.
Thankyou

28 March 2023
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for the great review Karen.

Rated 5 out of 5 stars

Professional and polite

Arrived at specified time
Delivered to exactly where we wanted it
Very polite and professional
Would definitely recommend this company

20 February 2023
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for the great review Deborah.

Rated 5 out of 5 stars

Great service

Great service. Local company. Competitive prices. Really great to be able purchase new washer, to be able to sort any problems easily. Would definitely recommend

10 February 2023
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Susie for the great review.

Rated 5 out of 5 stars

Cannot recommend this company highly enough…

Cannot recommend this company highly enough!!

My mums fridge freezer ceased working the day before New Year's eve and I was doubtful, due to the bank holiday, that we would be able to get a replacement from anywhere within the week let alone the following day, however I rang Hanson's and spoke to Laura who couldn't have been more helpful and understanding of my elderly Mums plight.
She was able to view the item in their showroom and
they delivered the following day, on time and after a courtesy call when they were a short distance away.
Adam the delivery driver again couldn't have been more helpful and engaging and both these staff are a credit to the company.
It is great to find that a company does still exist with proper traditional customer care at its core and I cannot thank them enough for their excellent service.

31 December 2022
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for the great review Claire.

Rated 5 out of 5 stars

I can't recommend this company and Ryan enough, Ryan designed our dream kitchen and it was stress free from beginning to end.

I can't recommend this company enough. We got our kitchen from here along with all the appliances. Ryan designed our dream kitchen, I can't recommend him enough. The service we received is fantastic and nothing is too much trouble. Ant the kitchen fitter was great too and again did a 100% perfect job. We had a couple of queries recently and again I am blown away with Ryan's amazing customer service . The aftersales customer service is great. You often find once the sale has gone though companies no longer care. Well this is not the case with this company, nothing is too much trouble and it gives you 100% confidence to shop with them again and again. Highly recommend.

2 August 2022
Unprompted review
Rated 5 out of 5 stars

No problems

Ordered a Hotpoint dishwasher online, easy process and delivered when arranged, no problems

13 December 2022
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for the review.

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