Hanson Electrical and Kitchens Reviews 761

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the helpful and professional staff for their excellent service and advice. Customers consistently highlight the ease of online ordering, the wide selection of products, and the competitive pricing. The delivery service is often described as efficient, timely, and respectful, with many appreciating the drivers' friendly demeanor and willingness to go above and beyond, including installation and removal of old appliances. However, some customers experienced significant issues with kitchen installations, citing problems like incorrect measurements, wrong colored panels, and incomplete projects. These reviewers also noted poor communication regarding delivery schedules and a lack of accountability from the kitchen manager when complaints were raised.

What people talk about most

Delivery service

Consumers find delivery service to be positive, often praising the friendly, efficient, and helpful delivery... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and efficient experience... See more

Product

Customers had positive experiences with product, often highlighting the wide selection of brands and... See more

Order

Clients share positive opinions on order, highlighting the ease of online ordering and efficient delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Enormously helpful staff at Hanson Electrical, Willerby Road. All our questions answered, easy online ordering then many thanks to them for allowing us to have our old appliance taken away at a later... See more

Company replied

Rated 5 out of 5 stars

After some time of trying to get microwave for my now broken Neff microwave Tom at Willerby store did a great job of explaining product & sizing it correctly for us after numerous attempts from on lin... See more

Company replied

Rated 5 out of 5 stars

This is a great example of why we need more companies like Hanson Electrical and not online shopping. I am single and I don't have a clue about appliances. The staff were amazing, the prices were very... See more

Company replied

Rated 5 out of 5 stars

Decided to give Hanson Electrical a try for the first time after an unhappy experience with a big name company (they shall remain nameless!). Overall very happy - website was easy to use, good selecti... See more

Company replied


Company details

  1. Electronics Store

Written by the company

IN THE BUSINESS FOR OVER 33 YEARS!! Hanson Electrical was formed in 1986 and is now the biggest independent domestic appliance retailer in the Hull area. You can buy from our huge range online or visit our fantastic showrooms on Willerby Road, or Holderness Road in Hull. We display the best appliances from all of the major manufacturers for you to see and touch. We keep a large selection of appliances in stock in our warehouse and also operate a Click and Collect service, where we reserve items for customers. You can order online and check for a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a prompt delivery service. Our knowledgeable and helpful sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget.


Contact info

4.9

Excellent

TrustScore 5 out of 5

761 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Go Independent

Best price and excellent service and happy to support a local independent retailer that is smashing it out of the park!!

10 October 2023
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Leigh.

Rated 5 out of 5 stars

Small undercounter fridge

I purchased a small fridge to replace one that was no longer working, for my parents who are in their mid 80's. They were concerned as neither of them can lift anything heavy. Hanson's rang me as soon as I had mentioned this on the order, and reassured me that the delivery men would do everything. This was the case and my parents were not only pleased with their new fridge, but delighted with the way it was delivered etc.

3 October 2023
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for leaving us a great review Jo.

Rated 1 out of 5 stars

Very rude sales assistant

We visited the Willerby Rd store today at 2.45 to look at washing machines we were approached by a sales man told him just looking after the 3rd time of approach he started saying bosch have a deal on we told him we weren't interested in that make at which point he became very confrontational saying that hover were very tinny and that he couldn't show us anything else so after a quick look at another washing machine we left only to order the one we wanted from AO won't be giving them our custom

12 September 2023
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Morning Mr Woody, I'm so sorry for the experience you encountered at Hanson Electrical yesterday. We are a family run business and heavy pressure selling is not something we do. I have passed your comments onto the Manager and we will look into this matter to resolve. I would really hope you would give us a second chance to prove this is not the company way and yesterday was one off.

Rated 5 out of 5 stars

Superb staff and support

Fantastic knowledge. Offered practical solutions, made sure our budget was always considered and took real care of us.
No pushy sales!
Would highly recommend you choose the Hanson team

18 August 2023
Unprompted review
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Reply from Hanson Electrical and Kitchens

Thanks Danny for this brilliant review.

Rated 5 out of 5 stars

3rd purchase from Hanson Nothing is…

3rd purchase from Hanson Nothing is ever too much trouble. Very pleasant delivery person. Delivery very prompt. Highly recommended, wouldn't shop anywhere else and I am hard to please.

5 August 2023
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Reply from Hanson Electrical and Kitchens

Thank you so much Theresa for this great review.

Rated 5 out of 5 stars

happy customer

the two men who did the delivery where very helpful and cheerful

1 August 2023
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the review.

Rated 5 out of 5 stars

Delivery

2 lovely men came to my grandmas house to deliver a fridge and take away the old one. The men was really kind and understanding and waited for me to arrive as my grandma struggles with Alzheimer’s but they was so understanding and even helped me with emptying the old fridge ! Would definitely recommend.

22 July 2023
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for the great review Aimee.

Rated 5 out of 5 stars

Excellent service

Mike from Hanson went “above and beyond “ to have my Bosch fridge freezer delivered a day early. Thank you!

25 June 2023
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for the great review Audrey.

Rated 5 out of 5 stars

Great service received from Hanson's. Would definitely recommend.

Great service received from Hanson's.

Advice received during the purchase of our oven, fridge freezer and dishwasher was very informative and much appreciated.

Tommy in particular was an absolute star throughout the process.

Would definitely recommend Hanson's and will be using them again in the future.

Thanks again
Lee C.

28 April 2023
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for taking the time to leave us a great review Lee. It's greatly appreciated.

Rated 5 out of 5 stars

Great Service

Product exactly as described, great price and delivered on time, zero issues from start to finish, thank you

8 May 2023
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Steve.

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